"Great customer service—a pleasure to work with to make sure the order was correct."
"Can’t say enough. Tired of bait and switch pricing other lens companies have. Straightforward. Priced very well and received contacts in 3 or 4 days from placing online order. "
“Thank you so much for your positive feedback! We're thrilled to hear that you had a great experience with our pricing, shipping speed, and overall service. We truly appreciate your support and look forward to serving you again in the future!”
"Disappointed that the prices 'seemed' less than where i normally order online, but then, surprise..... a $22 processing fee, putting it over my normal cost. I will not order again with hidden feeds - period."
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us. ”
"Easily ordered eye glasses and they shipped right away!!"
“Thank you so much for the amazing review! We are thrilled to hear that you had a great experience with us and that your order shipped quickly. We appreciate your business and look forward to serving you again in the future!”
"Love this company for my contact orders!!!"
“Thank you so much for the amazing review! We're thrilled to hear you love ordering your contacts from us. Your support means the world to us!”
"Contacts were as expected. Shipping was overcharged for a small USPS Ground Advantage box and the “processing fee” of over $50 is crazy. What is that anyway?"
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us. ”
"Entered my prescription, cheaper than my eye doctor, same exact feel. Great! "
“We're thrilled to hear that you had such a positive experience with us! We appreciate your feedback and look forward to serving you again in the future.”
"I received my contacts in two days and was thrilled!! The contacts were on sale which made the purchase ever better!!"
“Thank you so much for your amazing review! We're thrilled to hear that you received your contacts in just two days and that you were able to take advantage of our sale. We appreciate your business and look forward to serving you again in the future.”
"My contact lenses couldn't be delivered between the shipping dates but they sent me a refund between the specified dates. The customer service support replied all my messages in good way and time. "
“We apologize for any inconvenience you experienced with the delivery of your contact lenses, but we are glad to hear that you received your refund in a timely manner and that our customer service team was helpful and responsive. If you have any further questions or need assistance, please don't hesitate to reach out to us.”
"Very easy website, took minutes"
“Thank you so much for the awesome review! We're thrilled to hear that you found our website easy to use. We appreciate your support and look forward to serving you again in the future!”
"The contacts are cheaper here than most websites have to offer. However, I have an issue with the discount code HELLO being for new customers. First, it is suppose to take 30% off. After calculating, I was suppose to pay about $125 to $130 for 2 boxes per eye. Instead inflates the price then it adds the discount which brought me to $160. Then when I go to checkout it says “Removed coupon code HELLO. For new customers only.” Ive never had an opticontacts account. This is my first time shopping here. The price and discounts are misleading and it still ended up costing me $200+ like the other websites even after the save 20% code."
“Thank you for reaching out and sharing your experience with us. We sincerely apologize for any confusion or frustration caused by the discount code discrepancy you encountered during checkout. Upon reviewing your account, we noticed that there is a previous order associated with your email address, which may be why the discount code HELLO was removed. To further assist you and ensure that your experience with us is a positive one, we will be reaching out to you directly to address your concerns and provide any necessary assistance with the coupon codes.”
"Full recomended, excellent comunication and fast shipping to Puerto Rico"
“Thank you so much for the fantastic feedback! We're thrilled to hear that you had a great experience with our communication and fast shipping. We appreciate your recommendation and look forward to serving you again in the future.”
"hope contacts are shipped in a timely manner"
“We're so glad you found a great initial price with us! Rest assured, we strive to ship out orders promptly to ensure you receive your contacts in a timely manner. Thank you for choosing OptiContacts.com!”
"This was my first order. The website was easy to use and I couldn’t find a better price answer else."
“Thank you so much for your feedback! We're thrilled to hear that you found our website easy to use. We appreciate you choosing OptiContacts for your first order and look forward to serving you again in the future!”
"Super easy to select the contacts I wanted, upload a photo, enter APO address and check out!"
“We are thrilled to hear that you had a seamless experience shopping with us! Thank you for choosing OptiContacts.com for your contact lens needs. We appreciate your positive feedback and look forward to serving you again in the future.”
A rep from OptiContacts.com, KitsAlex, has responded:
“Thank you for your feedback! We're so glad we could straighten things out for you and provide you with a great experience. We truly appreciate your business and look forward to serving you again in the future.”