"Love this site! Amazing and quick delivery "
"Didn't see there was a 2 box minimum; adding fees at the end is like airline processing. tell me the true cost earlier"
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"I never got my order. So it had not been good."
“We're sorry to hear that you haven't received your order yet. Upon checking, your package is currently scheduled to arrive tomorrow. However, we apologize for any delay caused by the USPS. Sometimes, despite our best efforts, external factors can impact delivery times. We truly appreciate your patience and understanding.”
"I just ordered so we will see when it comes in. I should get the survey after I get them not before"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.”
"SMOOTH GOING IT WAS VERY GREAT THANK YOU"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.”
"I am happy so far, though I do think the amount I’m paying should qualify for free shipping. "
“Thank you for your feedback, and we're glad to hear that you're happy with our service so far. We understand your interest in qualifying for free shipping, and we appreciate your input. Typically, our free shipping offer applies to orders over $100. However, we'll certainly review our current offers to see how we can better accommodate your shipping needs. We'll reach back to you shortly to discuss any concerns you may have and to explore possible solutions together.”
"Discount is nice, however it would be nice as a return customer to receive more of a discount to keep customers happy."
“Thank you for your feedback, and for being a returning customer. We value your loyalty and want to ensure your continued satisfaction with our service. Please stay tuned, as we'll reach back to you shortly to discuss how we can better meet your expectations and keep you happy as a valued customer. Thank you for choosing us, and we look forward to serving you better in the future.”
"I've only ordered twice but each time it was really easy and stress free (I was really nervous the first time, for some reason). I got what I ordered and for the amount money agreed upon. It was delivered on time as promised. The contacts were standards contacts. The order was correct.... I'll be back when it's time to reorder. I also appreciate the reminder texts. I'm ordering these for my daughter, and I don't always know when she's running out. So thanks for that!"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.”
"I’ve been ordering from OptiContacts for years now! They always have great discounts and free gifts."
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.”
"You're pricing has increased significantly. "
“Thank you for bringing this to our attention. We'll reach back to you shortly to discuss any concerns you may have and to provide assistance as needed. Thank you for your patience and for choosing us as your provider.”
"Excellent and easy to navigate"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.”
"Since I am a returning customer it is very easy to reorder, which is awesome!! Also I luv that I got a text message about the huge discount on my contacts because I don't check my email on a regular basis."
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.”
"My contacts was here in a timely manner. I called and they were really concerned. They emailed me and text me like they said they would and the next day I got my contacts. Good company will order from them again."
"Great way to save money for the same product"
"If the first impression of this purchase makes the grade well you've git a customer for.life ."
A rep from OptiContacts.com, KitsAlex, has responded:
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.”