"I ordered the wrong contacts and they immediately helped me exchange, quickly and seamlessly. Awesome support! "
"Ordered contacts for fraction of cost at our local places. Transaction was easy, contacts shipped quickly and had them day sooner than expected. Will order again from them in future. "
"Great customer service, fast shipping"
“We're thrilled to hear that you had a fantastic experience with our customer service and that your order arrived quickly! Thank you for taking the time to share your positive feedback. We appreciate your support and look forward to serving you again in the future!”
"Quick and good value for money!"
"Everything was good, directions were great. I will always get my contacts from you, thank you "
"Price was low. Delivery was quick. I got the contacts that I was supposed to. Good deal!"
"It was pretty easy to order and received in a fast amount of time. And I live in Puerto Rico. Really needed this contact lenses."
"I accidentally ordered my year supply of contacts twice. Called them up and the agent was very friendly and knowledgeable. I received a credit on my card in a matter of days. "
“We are thrilled to hear that you had a great experience with our customer service team! Thank you for taking the time to share your positive feedback. We truly appreciate your support!”
"I never received my original order. I called and they sent me a new order free. "
“Thank you so much for your kind words! We are thrilled to hear that we could provide you with a positive experience, despite the initial hiccup. Your satisfaction is our top priority, and we are always happy to help. Thank you for choosing OptiContacts.com!”
"I couldn't upload my Rx. I couldn't keep it on file in my account, I couldn't upload it at step 2 in shipping and billing in Chrome, Safari, or Firefox browsers. Firefox did give me an option at step 1 above the "choose number of boxes" frame to upload an RX, but I chose to go with Chrome so I could add my voucher to the order.
Also, you advertise $38.something per box in the online promo but tack on a massive processing fee that brings it to $66.40 per box. Very uncool. Its still cheaper than 1800-contacts, but still very uncool of you guys to that. I'd rather just pay $66 and not have some bullshit "processing fee" to scam people thinking they were getting a fantastic deal. "
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us. ”
"Every time I advanced further in the process the price changed. Discount was a hoax"
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us. ”
"Uploading my new prescription was easy as was placing my order. I will continue to be an OptiContacts customer!"
“We are thrilled to hear that you found our prescription upload process easy and had a positive experience placing your order! Thank you for choosing OptiContacts, and we look forward to serving you again in the future!”
"I have been using this site for probably 15 years. No one compares in price. I always recommend others to order from them. Always a quick easy transaction. "
"Im still waiting my lenses cause the tracking said a problem with my address to deliver , and I don’t know why cause I’ve never had problems with my letters and package "
“Thank you for bringing this to our attention. We apologize for any inconvenience caused by the issues with your address and the delayed delivery of your lenses. To ensure your order is delivered to the correct address without further delay, we'll reach out to you shortly to confirm your address details. If necessary, we'll arrange for a replacement package to be sent out promptly.”
"saved $15.00 over 1-800contacts price"
“Thank you so much for the amazing 5-star review! We appreciate your business and look forward to serving you again in the future.”
A rep from OptiContacts.com, KitsAlex, has responded:
“We're thrilled to hear that you had a fantastic experience with our customer support team! Thank you for sharing your positive feedback and for choosing OptiContacts.com.”