"I have ordered from opti contacts multiple times. They always get
The order correct and have the best prices."
"Contacts were sent with the incorrect Rx for my son's left eye. We thought the unclear sight from using the contact may have been from a manufacturer error. I looked closer at the box to see they sent Axis 70 instead of Axis 170. Big issue!! Now we are stuck with half a box of incorrect contacts!! Very disappointed at the accuracy checks before shipping "
“We're deeply sorry for the oversight in sending the incorrect prescription for your son's left eye. Ensuring the accuracy of every order is paramount to us, and we understand the frustration this must have caused. Your feedback is invaluable, and we're committed to resolving this issue promptly. Rest assured, we'll be reaching out to you shortly to assist in rectifying the situation. We appreciate your understanding and the opportunity to make things right.”
"Ordering was easy but after almost a month my contacts have not been delivered."
“We're genuinely sorry to hear that your contacts haven't arrived yet. According to the tracking number, the package was delivered two weeks ago. We want to ensure you receive your order as soon as possible and will be contacting you shortly to assist further. Thank you for your patience and understanding.”
"Fake products -- sent me fake contacts"
“We're deeply concerned to hear about your experience with our contact lenses. Please be assured that our products are sourced directly from manufacturers and undergo strict quality control measures. To address your concerns, we encourage you to reach out to the manufacturer directly regarding any warranty or authenticity inquiries. Alternatively, we'll be contacting you shortly to gather more information and provide assistance in resolving this matter. Your satisfaction is our top priority, and we're committed to ensuring you receive genuine products and excellent service.”
"I've been waiting almost 2 months for contacts. First they ship it to a post office for no reason and didn't let me know so it got sent back. Them they sent a replacement to a different zip code so it got sent back now will be the 3rd shipment and no word that they are going to even attempt to make it right. Beware "
“We're truly sorry for the frustration and inconvenience you've experienced with your order. It's important to us that your contacts reach you promptly and accurately. We were awaiting confirmation of your full address to ensure accurate delivery. Please rest assured that we're actively working to resolve this issue and will be reaching out to you shortly to ensure your order is corrected and expedited. Thank you for your patience, and we appreciate the opportunity to make this right for you.”
"Criminal service fees!! False advertising !!"
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Easy to use website and affordable products"
"Great prices, thank you easy and fast. However it would be nice if we can find some more coupons for maybe for shipping or discounts"
“We're thrilled to hear that you had a positive experience with us and found our prices to be great! Thank you for your feedback about coupons – we'll certainly take that into consideration moving forward. We appreciate your support!”
"I recently moves and didn't update my address before my auto ship went out. I got a notification and quickly went to change it online within two days it was rerouted and sent to my correct address!! Thank you!! Perfection
"
“Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with our customer service team. We really appreciate your support and are happy we could quickly resolve the address issue for you. Your satisfaction is our top priority, and we're grateful for your feedback.”
"Awesome. My contacts arrived quicker than anticipated. Site was easy to navigate "
“Thank you so much for the amazing 5-star review! We're thrilled to hear that your contacts arrived ahead of schedule and that you found our website easy to use. We truly appreciate your feedback and are grateful for your support.”
"Not only was the price right, it came on time and with everything that I ordered. Very pleased with my experience from OptiContacts!"
“Thank you so much for your positive feedback! We are thrilled to hear that you had a great experience shopping with OptiContacts. We appreciate your business and look forward to serving you again in the future.”
"arrived super fast and had no issues with ordering. was super easy to upload my prescription and they provided detailed tracking so i knew exactly where my package was. very affordable compared to other websites and even the eye doctor themselves. "
“Thank you for your amazing feedback! We are thrilled to hear that you had a seamless ordering experience with us. We strive to provide fast delivery, easy prescription uploads, and detailed tracking to ensure customer satisfaction. We appreciate your kind words and look forward to serving you again in the future.”
"It was very easy to order contacts on the OptiContacts website. Everything was easy to understand and input information. The order was promptly delivered, and the contacts were fresh!"
“Thank you for sharing your fantastic experience with us! We're thrilled to hear that ordering your contacts from OptiContacts was a breeze, and that your order arrived promptly with fresh contacts. We appreciate your kind words and look forward to serving you again in the future.”
"Great price, even at check out! They arrived fast and I had no issues. Perfect!"
“We are thrilled to hear that you had a perfect experience with OptiContacts.com! Thank you for choosing us for your eyewear needs. We appreciate your positive feedback and look forward to serving you again in the future.”
"Very easy to find contacts and upload prescription. Best price online!!!"
“Thank you so much for the amazing review! We are thrilled to hear that you found our website user-friendly and our prices unbeatable. We appreciate your business and look forward to serving you again in the future.”
A rep from OptiContacts.com, KitsAlex, has responded:
“Thank you so much for your amazing feedback! We're thrilled to hear that you've had a positive experience with us and that you've found our prices to be the best. We truly appreciate your continued support and look forward to serving you again in the future!”