"4 months ago I bought contact lenses for three months, I didn't need more, I would have my eye exam in the month of April, when I made the payment it came out to me at $0, it said it was free, I was surprised when they charged me in the month of April the value of the lenses, I called my bank and they informed me that I had taken out a subscription and that every 3 months they were going to charge me and send contact lenses, I never did it, I never took out any subscription, the prescriptions change with frequency and I'm not going to buy the same prescription every time, dishonest. The lenses are of poor quality, two of the 3 that came in the box broke when I put them on. I don't recommend them."
"Hidden fees, not straightforward"
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us. ”
"Super happy ordering my contacts here! I made a mistake when ordering my contacts so I reached out to customer service. They were so quick to respond and answered me so professionally. They helped me with a return label and did an even exchange for me on their end. I will be ordering again from here. "
"Good discount and fast shipping"
"Recibí mi orden rápida y la página fácil de usar."
"Quick shipping and easy experience "
"While I'll never get all all the added fees all these companies use, it forces you to shop around and Opti Contacts had the best price. "
"The processing fee is ludacris. Might need to find a new vendor soon
"
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"They are so nice and helpful I wasn’t able to provide a valide prescription due to the doctor shutting down their location and I only had a picture of my old contacts, and they were still able to provide me with new contacts that work perfectly. I’m so glad I bought from here, they are also a lot cheaper than what my doctor used to sell them for. "
"Would not endorse this site..."
“We apologize for any confusion or frustration you may have experienced regarding our pricing and promotions. Ensuring clarity and transparency in our offerings is paramount to us. We're committed to addressing your concerns and providing a better experience. We'll reach out to you shortly with a better deal that aligns more clearly with your expectations.”
"Kind of reasonable on prices could be a little flexible with the price "
"Excellent service! Very quick "
"The website was easy to navigate. The auto discount coupon was definitely a PLUS."
"fast & affordable
happy"
"Love the quick WAY TO ORDER CONTACTS! "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.”
A rep from OptiContacts.com, KitsAlex, has responded:
“We sincerely apologize for the inconvenience and confusion you experienced regarding the auto-ship subscription. Upon reviewing your account, we see that the auto-ship subscription was indeed cancelled back in July, and there have been no other orders since then. Regarding the quality of the lenses, we're truly sorry to hear about the issues you encountered. We will contact you shortly for further details. Your satisfaction is our priority, and we appreciate the opportunity to make things right.”