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Product & services pricing
7.04/10
Chance of future purchase:
5.30/10
Shipping & packaging:
5.97/10
Customer service:
5.81/10
Return/Replacement policy:
6.38/10

Verified
5/5

2019-08-11

Helpful Lynette

"I bought some stuff to build my new computer through NewEgg and got a bit overzealous. I was able to quickly process the return through the NewEgg app with the help of Lynette, who made the whole process nice and easy. Thank you!"

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Verified
5/5

2019-08-09

Excellent costumer focused service

"I called costumer service to do an exchange on an item that exceeded 30-day return policy. I explained that the item was still unopened in its package. And they courteously allowed me to return the package and get refunded.
Naturally, i used that refund to make an even larger purchase on Newegg. Honestly, this kind of costumer service is the type that inspire costumer loyalty. It felt great using that refund to buy and even more expensive upgrade with Newegg.
"

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Verified
5/5

2019-08-08

Eva from call center is great

"Title says it all. She helped me try to find some promo code"

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Verified
5/5

2019-08-06

Beats all other technology related websites

"Not going to Amazon for computer parts, I will only shop Newegg. I have built 3 gaming computers and 1 general purpose desktop computer from the ground up purchasing from Newegg. Again, forget Amazon go with Newegg!!!!"

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Verified
5/5

2019-08-05

Always willing to help

"Competitive prices are always great, but if the company selling them doesn't give a crap about the people it's selling to, prices Don't much matter. The few issues I've had have been dealt with respect and efficiency not seen in many brick and mortar stores. I've been using this company for almost 20 years, and don't intend to stop anytime soon. In an industry mostly driven by profits, it's good to still see a company that cares. Keep it up."

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Verified
1/5

2019-08-03

Newegg took my money. Customer service horrible.

"I paid for PC memory on Newegg. Newegg never shipped me the item. I contacted customer service for either a refund or a replacement item to be shipped.
Customer service refused telling me I would have to wait 7-10 business days to figure out what they messed up.
I requested to speak to a supervisor and I was refused.
I requested an immediate refund and I was refused.
I requested them to just ship me the item again and I was refused.
What is the point of having customer service if they just refuse any requests?
"

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Verified
1/5

2019-08-03

Buyer beware - guaranteed two-day shipping is not guaranteed

"Ordered memory and paid nearly $50 for "guaranteed two-day shipping" and Newegg's site stated it would arrive by Friday 8/2. Tracking now says Monday, 8/5. And live chat says, "order processing time is 1-3 business days". The lady apoligized for any inconvenience... Then, she said, "order processing time is 1-3 business days" and said I could file a claim if I want.

If the site did not say guaranteed delivery by 8/2, I'd be fine. I could have made the decision to wait or not order it. But to guarantee it by a certain date and then tell me I'm wrong? Never again.
"

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Verified
1/5

2019-08-03

Shipping nightmare

"Ordered RAM and a refurbished PC (tower) early on a Monday morning. Paid extra for Thursday delivery. It's Saturday and I'm still waiting for the PC. Tracking says it's not even in my city yet. I live in the 9th largest city in the USA. Called customer service. They were very kind and refunded the extra shipping charge I paid. But that doesn't change the fact that it's a shipping nightmare and a broken promise. Doubt I'll be using newegg in the future."

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Verified
5/5

2019-08-02

Great Customer chat service!

"I had a great experience with the online chat service that newegg provided. Glory was quick and very helpful"

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Verified
5/5

2019-07-29

Fantastic customer service

"I had accidentally deleted an e-mail with a promo code. A call to customer service within less than a minute wait time recovered that deal and had the order placed in less than 5 minutes. Such excellent customer service, along with great pricing on deals, is why I use NEWEGG for most of my electronics purchases."

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Verified
1/5

2019-07-25

Worst service I've ever had!

"I placed my order 11 days ago and I haven't received my tracking information. I've been calling and sending emails to customer service and they cannot tell me when they are going to ship it. Every time I call is with a different person and they just tell me they cannot contact the warehouse or whoever is shipping my order. Four days ago they told me they've already shipped it, I have a national business meeting tomorrow and I won't have my order here. If they hadn't lie to me about it been shipped four days ago, I would probably still have time to buy it from another company. Of course I would never to buy from them, they are blaming their vendors for not answering their emails. I bought from NewEgg.com not from other vendors, of course that's their responsibility and they are the ones that have to make sure all the orders are shipping on time. Definitely not a trustworthy or reliable company. They are a total joke!"

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Verified
5/5

2019-07-25

Thumbs up!

"Good prices on products and issue is resolve in a timely manner Thanks ! would recommend to shop at this store."

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Verified
4/5

2019-07-25

Customer Service

"Customer service very helpful and made great effort to resolve any problems"

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Verified
5/5

2019-07-24

Newegg is Awesome and so is their Support!

"Eva was eggceptional! I had issues with my original order with the shipping address from Paypal and did not realize this would cause my order to be cancelled and shipment returned and it had ruined my morning as I was depending on receiving my laptop today. My morning changed when I got Eva in chat. Eva understood my issue and worked tirelessly to help ensure that I get a replacement laptop as soon as possible, waiving rush shipping and processing charges as well as matching my original cost that I paid as the coupon is now expired and the price went up. I could tell that Eva really cared and wanted to do whatever she can to make my experience the best possible. I manage a customer support team and Eva is a shining example of who I would look for to be a member of my team. Please remember Eva come raise time and consider her the next time you are looking for promoting upwards as Eva knows how to provide world class white glove customer service as well as promote excitement about Newegg culture. Thanks again Eva and I hope I get you again next time, if they haven't shot you up to management yet!"

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Verified
5/5

2019-07-23

Tony provided great assistance! Amazing representative! Everything was dealt with very quickly and professionally! Got amazing results!

"Amazing rep, put himself in my shoes to understand the struggle I am going with. Provided me with a great solution and assistance which other online representatives could never provide. Clear, concise, professional, relatable and very helpful. Highly recommended to work with and definitely deserves a bonus! Handled the case with care and urgency and I really appreciate his assistance as he made me feel like an actual valued customer.

Thank you once again!
"

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