"I made an order yesterday and before it even said that it was ready to ship I called customer service to know if I could replace an item on the order. I made a mistake the day before and didn't catch it until around 20 minutes before getting in contact with someone. But because the order had already been posted in the warehouse (not sure exactly what that means but that's what I was told), there's nothing I nor them can do to change it. So I have to wait for the wrong part to come in and then go through the process of returning and refunding it. The person I talked to did as much as they could and made a note on my order number to give me expedited shipping when I return that item."

"I received a defective item from a marketplace seller. I processed the return and UPS said they attempted delivery but the address was invalid. I utilized the chat feature on Newegg and it was easy enough to get connected with a human, Chris, who listened and helped. I am expecting a refund within two business days."

"Our agent was awesome. Very patient and professional. Helped us a lot."

"Everything arrived in a timely manner, actually sooner than I had originally expected. Which was awesome!- I had a small issue with a product and I was happy with how easily available and helpful they were! I feel that Chris went above and beyond to not only keep me as a loyal customer but make my day! Would recommend!"

"shipping was fast and the prices are goood also W customer service Doreen is a VERY GOOD person to deal with easy and fast "

"Chris was assigned to assist me with my problem when I took to the Newegg.com live chat for help with my issue. They were patient and responsive, and took careful measures to ensure my satisfaction as a picky customer, going as far as to pursue a more personalized and impactful compensation for my problem when I was dissatisfied with the initial offer. All together, Chris made my day, and reinvigorated my trust in Newegg as a retailer! Thanks to Chris D. and thanks to Newegg for their choice in customer service representatives. 5/5 stars!"

"I've built several PCs over the years, and before I found NewEgg, I was trying to source parts from several resellers. Once I found NewEgg, it was clear that their prices and availability are second to none. Even better, when I had a problem with one of my components, the customer service was above-and-beyond excellent."

"I had an issue with a bundle. I reached out to Newegg and the support member entered in contact really quickly and was really fun and nice too talk to!"

"Newegg took care of my request to change the RAM due to a fault on this one. The prices are fair and the customer service is really good"

"Order came with missing items. Christian's courteous demeanor and willingness to go above and beyond to rectify the situation left a lasting positive impression. His expertise and efficiency in handling this matter reflect the high standards of customer service that Newegg uphold.

Keep it up!!!!!"

"I can say that I love shopping here"

"Overall the experience with Newegg.com is ok. The problem comes with third party sellers and the lack of quality control and oversight by Newegg."

"Had some follow up questions on an order and customer service was able to assist very easily! They did a great job"

"Doreen needs a promotion. Customer Service is great. Thank you"

"I've been using Newegg for the past couple of years and I love it very much.

I buy most of my PC part and technology from them, the side is very clean and well organized you can search and compare products easily.

Payments gets processed quickly and the orders gets shipped out in a timely manner.

The customer services representatives are very helpful I have dealt with them on multiple occasions and they sure help me get what I want 90% of them anyway If someone was not helpful I will just disconnect and connect to someone else also their tech support on Reddit and top notch.

I love Newegg better than Amazon that smile much it's dear to my heart,

I'm sure someone who will read this will think that I am exaggerating but really I'm not.

Overall highly recommended."