"Very competitive prices. Fast shipping. Unparalleled customer service. They have helped with any issue far beyond expectations and really take the time to assure the problem is resolved. I'm so impressed. It's hard to to buy all parts from newegg."
"Ordered memory and paid nearly $50 for "guaranteed two-day shipping" and Newegg's site stated it would arrive by Friday 8/2. Tracking now says Monday, 8/5. And live chat says, "order processing time is 1-3 business days". The lady apoligized for any inconvenience... Then, she said, "order processing time is 1-3 business days" and said I could file a claim if I want.
If the site did not say guaranteed delivery by 8/2, I'd be fine. I could have made the decision to wait or not order it. But to guarantee it by a certain date and then tell me I'm wrong? Never again."
"Ordered RAM and a refurbished PC (tower) early on a Monday morning. Paid extra for Thursday delivery. It's Saturday and I'm still waiting for the PC. Tracking says it's not even in my city yet. I live in the 9th largest city in the USA. Called customer service. They were very kind and refunded the extra shipping charge I paid. But that doesn't change the fact that it's a shipping nightmare and a broken promise. Doubt I'll be using newegg in the future."
"I had a great experience with the online chat service that newegg provided. Glory was quick and very helpful"
"I had accidentally deleted an e-mail with a promo code. A call to customer service within less than a minute wait time recovered that deal and had the order placed in less than 5 minutes. Such excellent customer service, along with great pricing on deals, is why I use NEWEGG for most of my electronics purchases."
"I placed my order 11 days ago and I haven't received my tracking information. I've been calling and sending emails to customer service and they cannot tell me when they are going to ship it. Every time I call is with a different person and they just tell me they cannot contact the warehouse or whoever is shipping my order. Four days ago they told me they've already shipped it, I have a national business meeting tomorrow and I won't have my order here. If they hadn't lie to me about it been shipped four days ago, I would probably still have time to buy it from another company. Of course I would never to buy from them, they are blaming their vendors for not answering their emails. I bought from NewEgg.com not from other vendors, of course that's their responsibility and they are the ones that have to make sure all the orders are shipping on time. Definitely not a trustworthy or reliable company. They are a total joke!"
"Good prices on products and issue is resolve in a timely manner Thanks ! would recommend to shop at this store."
"Customer service very helpful and made great effort to resolve any problems"
"Eva was eggceptional! I had issues with my original order with the shipping address from Paypal and did not realize this would cause my order to be cancelled and shipment returned and it had ruined my morning as I was depending on receiving my laptop today. My morning changed when I got Eva in chat. Eva understood my issue and worked tirelessly to help ensure that I get a replacement laptop as soon as possible, waiving rush shipping and processing charges as well as matching my original cost that I paid as the coupon is now expired and the price went up. I could tell that Eva really cared and wanted to do whatever she can to make my experience the best possible. I manage a customer support team and Eva is a shining example of who I would look for to be a member of my team. Please remember Eva come raise time and consider her the next time you are looking for promoting upwards as Eva knows how to provide world class white glove customer service as well as promote excitement about Newegg culture. Thanks again Eva and I hope I get you again next time, if they haven't shot you up to management yet!"
"Amazing rep, put himself in my shoes to understand the struggle I am going with. Provided me with a great solution and assistance which other online representatives could never provide. Clear, concise, professional, relatable and very helpful. Highly recommended to work with and definitely deserves a bonus! Handled the case with care and urgency and I really appreciate his assistance as he made me feel like an actual valued customer.
Thank you once again!"
"I spoke with two agents today. They were both very helpful. Tony spoke to me very forwardly and was very helpful. Because of service like this, I continue to recommend NewEgg to any friends and family members. "
"I called support with 1question and 1 issue...
Richard was amazing and was quick to go the EXTRA mile to resolve both question and issue.
I have been a Local Store shopper 110 mile round trip for years and enjoy the convenience of shopping via the Website!!
Thanks Richard and NewEgg!!"
"Received a faulty part and they folded themselves backwards to make it good. Will definitely purchase from again."
"I have called customer service four times trying making a purchase and finally when talking to Zo Lorenzo I felt like it might finally go through. He was polite straight forward and even reassured me that I was not the only one having this issue. My previous calls with customer service left me not wanting to spend my money here but Zo Lorenzo changed that hands down.
Thank Zo and I hope anyone else needing customer service is able to work with him as well!"
"Been buying my hardware from Newegg since 2001. They'd have the cheapest pricing around. Shipping is very fast, most of the time next day from NJ (I am in NY) with free ground shipping. Customer service is top notch. I won't order from anywhere else!"
"Subject says it all... I really couldn't ask for more."