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Product & services pricing
8.91/10
Chance of future purchase:
8.38/10
Shipping & packaging:
7.81/10
Customer service:
8.60/10
Return/Replacement policy:
8.49/10
Featured Review


Verified
5/5
2019-06-10

great service

"great service staff and great prices"

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Rep reply posted 2019-06-10
A rep from Newegg.com (USA), jamesCV, has responded:

“Hello David,

I am glad to hear that you found our service and prices to be great. We are always working to uphold a great overall experience for all our customers. Thank you for taking the time to leave a review of your recent experience.

Regards,

James [Newegg Support]”


Verified
4/5
2019-06-09

"After getting my expensive item shipped to the wrong half of the country, I was fairly upset, but the customer service team (I was helped by Alvin L. who was wonderful) was responsive and guaranteed a replacement shipment within moments of me making my situation known. This is also the first time New Egg has ever had a misshipment for me after years of ordering products from them, so I wouldn't expect that to be a common occurrence either."

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Rep reply posted 2019-06-10
A rep from Newegg.com (USA), jamesCV, has responded:

“Greetings Josh,

I'm sorry to hear that your item was shipped to the wrong location, this is never the situation we wish for our customers. I am glad to hear that Alvin was quickly responsive and able to assist you with this issue. Should you ever need any assistance or have any questions, feel free to reach out to our team at wecare@newegg.com. We appreciate you taking the time to leave a review.

Regards,

James [Newegg Support]”


Verified
5/5
2019-06-08

Easy and smooth shopping

"I have used new egg for computer parts and auto. It's always a joy to order most time parts are high wualityvand durable. Very accommodating website. "


Rep reply posted 2019-06-10
A rep from Newegg.com (USA), jamesCV, has responded:

“Hello there,
It is wonderful to hear that you found Newegg to be easy and smooth. We always work to create this type of experience for all our customers. Thank you for taking the time to leave a review.

Regards,
James [Newegg Support]”


Verified
5/5
2019-06-08

Helping very good.

"I have some problem with my order but new egg customer service helping very good. "


Rep reply posted 2019-06-08
A rep from Newegg.com (USA), jamesCV, has responded:

“Hi there,

I'm sorry to hear about the problem with your order but it is wonderful to see that you found our support to be very good. Our team is always here to try and help our customers as best as possible. Thank you for taking the time to leave a review.

Regards,

James [Newegg Support]”


Verified
5/5
2019-06-08

Great customer service

"Built a new computer with many parts from newegg. Awesome customer service and very competitive prices. "

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Rep reply posted 2019-06-08
A rep from Newegg.com (USA), jamesCV, has responded:

“Hello Bryce,

It is wonderful to hear about your new computer built from Newegg parts. We are glad you chose to shop with us and had an awesome experience with our customer service. Thank you for taking the time to leave a great review.

Regards,

James [Newegg Support]”


Verified
5/5
2019-06-08

Great Newegg Service

"Dissatisfied with how a Newegg vendor described their product, I sought to return it unused for a full refund. When vendor refused, Gustavo in Newegg customer service resolved my concern and I was able to return the product for a full refund. In this era when one can't always believe what's advertised on the web, I'm very impressed with Newegg's customer service."

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Rep reply posted 2019-06-08
A rep from Newegg.com (USA), jamesCV, has responded:

“Greetings John,

I'm sorry to hear about your dissatisfaction with your recent purchase but it's great to see that Gustavo was able to step in and assist with a resolution. I'm very glad that you have come to be impressed with our customer service. We truly appreciate you taking the time to share your experience and for leaving this review.

Regards,

James [Newegg Support]”


Verified
5/5
2019-06-08

Missing part in open box purchase

"The customer service rep (Alvin L) went above and beyond to help me with a really late rma. It's why I shop at Newegg."

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Rep reply posted 2019-06-08
A rep from Newegg.com (USA), jamesCV, has responded:

“Hello Joseph,

I'm sorry to hear that there was a missing part in your recent purchase but it is great that Alvin was able to go above and beyond to help out. This is always the type of service we strive to provide. Thank you for taking the time to share your experience and for leaving this review.

Regards,

James [Newegg Support]”


Verified
5/5
2019-06-08

Iphone 8+

"Product arrived on as requested and product was working straight out of the box. "

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Rep reply posted 2019-06-08
A rep from Newegg.com (USA), jamesCV, has responded:

“Greetings Thomas,

I'm glad to hear that your iPhone arrived on time and was working out of the box. We are always striving for great experiences for all our customers. Thank you for taking the time to leave a review.

Regards,

James [Newegg Support]”


Verified
5/5
2019-06-07

Thank you Keith

"Keith could not have been anymore helpful. My husband was ordering a computer and parts for the rescue I volunteer with who is a 5013C and tax exempt. Keith made the whole process smooth and was very courteous and professional. He is the epitome of excellent customer service. Thanks Keith."

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Rep reply posted 2019-06-07
A rep from Newegg.com (USA), jamesCV, has responded:

“Hello there,

It is so wonderful to hear about how helpful Keith was in providing assistance. The high praise you have left for Keith will definitely not go unnoticed as I will be sure to forward this over to his supervisor. This is exactly the type of experience we hope to provide to all our customers. Thank you for taking the time to share your experience and for leaving this review.

Regards,

James [Newegg Support]”


Verified
5/5
2019-06-07

Eggcellent Customer Service

"I just received top notch customer service from a Newegg customer service representative named Justin Park! Not only did he resolve an issue I was having with a lost shipment of an adapter cable that only cost $2.99, but he went above and beyond to ensure I received the cable before I needed it in a few days at no cost to me! No only does Newegg has fantastic prices, but also fantastic customer service to match!

Thank you Justin! I greatly appreciate you outstanding customer service.
"

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Rep reply posted 2019-06-07
A rep from Newegg.com (USA), jamesCV, has responded:

“Hi there,

It is so wonderful to read about the eggcellent service our representative Justin provided. I'm sorry to hear about the lost shipment but it is great to see that Justin went above and beyond to get you a great resolution. This is the type of service that we always ask our representatives to strive to provide to each of our customers. I will be sure to forward your kind words and positive feedback to Justin and his supervisor. Thank you for taking the time to share your experience and for leaving this review.

Regards,

James [Newegg Support]”


Verified
5/5
2019-06-06

Ezekiel did a great job.

"glad i could write this review, Ezekiel did a great job handling my call and resolved my issue no problem. "

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Rep reply posted 2019-06-07
A rep from Newegg.com (USA), jamesCV, has responded:

“Greetings,

It is so great to read about the superb customer service experience you had with our representative, Rene. This is definitely the type of service we always hope our customer service representatives aim to provide. I will be sure to forward your kind words and positive feedback to Rene and her supervisor. Thank you for taking the time to share your experience and leave this review.

Regards,

James [Newegg Support]”


Verified
5/5
2019-06-04

The Standard for Computer Components

"I've been buying product from new egg for almost 20 years. Their price are great, the service is better and on the off chance something goes wrong they always make it right!"

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Rep reply posted 2019-06-04
A rep from Newegg.com (USA), jamesCV, has responded:

“Hello Kevin,

Wow, it is so wonderful to see the high praise you are giving to Newegg. We are continually working on creating excellent overall experiences for all our customers and it is wonderful to see you find us successful in this regard. We truly appreciate you taking the time to share your experiences and leave this review.

Regards,

James [Newegg Support]”


Verified
5/5
2019-06-04

Excellent customer service!

"I called with a difficult issue and was assisted expertly. It was a pleasure, as always, buying from Newegg. I have been a customer for many years and have never been disappointed. "

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Rep reply posted 2019-06-04
A rep from Newegg.com (USA), jamesCV, has responded:

“Hello there,

It is so wonderful to read about your experience with our excellent customer service team. We are always working to provide the best overall experience for our customer. I am glad to hear that our team was able to ensure your satisfaction. Thank you for taking the time to leave this review.

Regards,

James [Newegg Support]”


Verified
5/5
2019-06-02

Best cutomer service!

"I needed to return an item, and thought it was going to be a difficult. Not so! Newegg customer service understood my dilemma and processed a merchandise return with a store credit so that I could purchase the correct item. Very pleased! It was my second purchase from Newegg for electronics, and I'll definitely continue to shop them. Great prices. Great service."

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Rep reply posted 2019-06-03
A rep from Newegg.com (USA), jamesCV, has responded:

“Greetings Alex

It is so wonderful to hear about the positive experience you had with our customer service. We always strive to provide the best experience to all our customers. I'm glad to hear that you will definitely continue shopping at Newegg. Thank you for taking the time to leave your review.

Regards,

James [Newegg Support]”


Verified
1/5
2019-06-02

Warning! Do not buy open box items on Newegg! Buy used electronics on eBay instead!

"Warning! Do not buy open box items on Newegg! Buy used electronics on eBay instead! Customer service can't tell you what is included with whatever you are purchasing! Reputable eBay sellers will tell you every detail about what you are purchasing! I bought an open box MSI Performance Gaming B350M Gaming Pro motherboard off of Newegg, and on top of not including the motherboard IO shield (motherboard backplate), it also did not include the AM4 heatsink retention bracket, which is supposedly nothing more than an accessory according to Newegg's open box policy! According to them it is a nicety that is not required to use the motherboard!"

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Rep reply posted 2019-06-03
A rep from Newegg.com (USA), jamesCV, has responded:

“Hello there,

I'm so sorry to hear about your dissatisfaction with your purchase of an open box item. It is definitely never our intention to cause any dissatisfaction and we are always willing to look into assisting. I do see that one of our agents has reached out to work on this for you and had requested some more information. If you can kindly reply back to them with the requested information, we will be happy to look into this for you.

Regards,

James [Newegg Support]”