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Product & services pricing
6.08/10
Chance of future purchase:
4.50/10
Shipping & packaging:
5.74/10
Customer service:
5.19/10
Return/Replacement policy:
6.07/10

Verified
1/5

2019-07-12

received counterfeit item

"I purchased 4 yeti items on newegg. I received counterfeit. After informing them I was promised a refund that I am still fighting to get."

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Verified
5/5

2019-07-12

Very Considerate After-sales/Warranty concern

"Company went beyond the stated Warranty period and participated in appeasing THIS CUSTOMERS' request."

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Verified
5/5

2019-07-10

I Have a Lot to Say About Customer Service

"I began using NewEgg on a recommendation from my brother. I will never buy electronics from anyone else. It doesn't matter what you buy, their customer service is the best I have ever experienced. As consumers, we buy, and generally never need customer service. Then that one time you need customer service it ruins the entire experience of owning that device when the service is bad. NewEgg understands this. Over the many years that I have been a faithful customer, I have had 1 or 2 devices show up that don't operate the way they are supposed to. NewEgg's ability to replace or return in a very reasonable amount of time, has not ceased to fill me with relief and joy.
They also have technicians available for those little questions as well as competitive prices and a wide selection. What more could you ask for? Thank you NewEgg :-)
"

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Verified
5/5

2019-07-10

Great costumer service

"Bought a processor and it was damaged. Neweeg is taking care of the situation with out a hassle. How refreshing."

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Verified
5/5

2019-07-09

The best customer service.

"Newegg offered to cover the cost of buying a screw package that was left out of my order by the motherboard manufacturer."

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Verified
5/5

2019-07-09

Forgot to enter Promo Code before placing the order.

"I ordered over $1,000 in parts from Newegg today as I'm building a new computer. After placing the order, I discovered I forgot to enter a promo code that would have saved me $15 on one of the items I ordered. I got back on their website, went to the "Help Center" and explained what had happened to Rosie V.(customer support) via Live Chat. She looked up my order and said "no problem", even tho the promo codes are not normally honored after the order is placed because they are honored by the manufacturer, not by Newegg. She said as a courtesy, she would send me a $15 Newegg gift card to make up for missing the promo code. I've ordered from Newegg often in the past, and have always been happy with the price, quick service, and more often than not, free shipping. This is the first time I have had to contact customer service and I feel Rosie went above and beyond what was required by her as the error was all my fault. I highly recommend Newegg to all my friends."

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Verified
5/5

2019-07-08

1call made me mad 2nd call solved my issue

"Every issue with customer service can be tiring and fruitless. Happened today until I decided to give a second try. She heard my concerns because that is what is all about... To listen and look for a solution. Thank you for the alternatives presented and solution. Happy to continue my 3 years of purchasing from Newegg. "

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Verified
5/5

2019-07-08

Very nice customer service

"Drew was super nice and helpful and explained everything very clearly!!"

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Verified
5/5

2019-07-08

Top notch customer service

"My guy was very quick, very friendly, and very clear with the RMA process. This is the first time I've ever had to file for an RMA on newegg for 8 years, and he made the process extremely easy for me."

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Verified
5/5

2019-07-08

Eggcellent Customer Service again!!!!

"Tony with customer service was great. He made sure that my problem was taken care of and initiated a lost claim for my order I never received. He was also very helpful with adjusting the price as needed related to original purchase made prior to collection of taxes. My faith in Newegg is once again proven. There is no place like Newegg for pc parts and other home items you may need with eggcellent prices and customer service. Why look anywhere else? If Newegg doesn't have it, chances are you don't need it."

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Verified
5/5

2019-07-04

The Number One Place for all your Tech-Based items/Computer Components.

"I have dealt with Newegg over the years and have had a decent experience with them each time. They have competitive pricing against other top tier sellers such as Amazon and Best Buy which is difficult this day in age. From Shell-Shocker deals to Mobile exclusives to even Daily Deals... It makes it very easy to keep your eyes peeled for things you may want/need tech related. Not only that but sometimes you have a chance to bundle the savings with promotional bonuses like a free subscription or free computer components with a specific bundle. This brings me to my last point of them honoring their specials and standing next to their name of being the best Tech seller out there. Made a purchase for a new PC build and not even 24 hours later seen one of my items had been issued a promotional deal with it. A short chat with Aina W. (Newegg Customer Service Rep.) later had enabled me to be grandfathered in to that deal. If that's not above and beyond customer service I don't know what is. She was very helpful with accurately identifying what item was discussed and worked with her inside time to ensure I could be a part of Newegg's awesome deals. By Newegg adding value to my purchase by getting me into that deal it made me feel valued as a customer with them. This was an overall very pleasant experience that definitely seals the deal for me coming back to Newegg for future purchases. Thanks Newegg for continuing to offer great deals and a special thanks to Aina W. and her Customer Support Team for going above and beyond for the exceptional customer service that she provided. PS - Would be happy to provide pictures of the build that resulted from the purchase too if that would help show off the quality parts you guys at Newegg provide!"

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Verified
5/5

2019-07-03

Complicated Shipping Error Resolved

"The customer support agent made a complicated shipping error into a simple resolution with a happy customer! Great job!"

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Verified
5/5

2019-07-03

Great customer service

"Ellie H. Ling was wonderful. My shipping was missing a keyboard and mouse. She helped me within minutes. I accidentally closed the online chat. She send me an email and continues helping me through the process. 10/10 "

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Verified
5/5

2019-07-01

Irene from customer service ROCKS!!

"I had ordered an air conditioning unit from Newegg a few weeks back, and never received any information from the company about shipping; to which the order never arrived on time. After calling and speaking with customer service specialist Irene, her level of professionalism, confidence, and ability to go above and beyond; she was able to figure out an issue that would have most likely been unsolved.

My experience with this representative and her kindness and professionalism is the only reason I am willing to wait for a replacement order to arrive. Knowing that Newegg employs specialists who are willing to go above and beyond to resolve an issue is more than enough for me to continue business with them. Not a great first experience with Newegg, but a FANTASTIC first experience with their customer service.
"

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Verified
5/5

2019-06-29

Been shopping Newegg for years

"Best single source for computer/tech needs. As a long time builder for many clients through the years, I have always been able to fill my needs at Newegg.com. Easy to find what I need for any situation or any build. Great prices and service. I like the fact that they have over the years added items not related to computers/tech. Recently purchase a new taillight assembly for my vehicle that had been damaged. Price was better than anywhere else I searched and to be honest I was pleasantly surprised to find it on Newegg. Keep up the great work. I have no other reason to shop anywhere else for my needs. Thanks Newegg!"

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