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Full Rating Profile + -

Product & services pricing
9.00/10
Chance of future purchase:
8.88/10
Shipping & packaging:
8.41/10
Customer service:
9.03/10
Return/Replacement policy:
9.04/10
Featured Review


Verified
5/5
2019-07-22

The best online retailer for computer hardware!

"Been buying my hardware from Newegg since 2001. They'd have the cheapest pricing around. Shipping is very fast, most of the time next day from NJ (I am in NY) with free ground shipping. Customer service is top notch. I won't order from anywhere else!"

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Rep reply posted 2019-07-23
A rep from Newegg.com (USA), jamesCV, has responded:

“Hello Larry,

It is so great to hear that you have been buying from Newegg for such a long time. We know you have many options for your computer shopping needs and appreciate you continuing to shop with Newegg. We will make sure to continue to strive to provide the same type of wonderful experience you have had. Thank you for taking the time to leave a review.

Regards,

James [Newegg Support]”


Verified
5/5
2019-07-22

Great Price AND Great Service!

"Subject says it all... I really couldn't ask for more."


Rep reply posted 2019-07-23
A rep from Newegg.com (USA), jamesCV, has responded:

“Greetings Greg,

It's so wonderful to see that you found our prices and service to be great. We always strive to create the best experience for all our customers. Thank you for taking the time to leave a review.

Regards,

James [Newegg Support]”


Verified
1/5
2019-07-20

Won't refund me

"My order of a graphics card Hasnt even shipped and I need to cancel it so when I go to cancel it they say no even though it hasn't been shipped only the label has been made 1 Star I demand a refund."

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Verified
5/5
2019-07-20

Never Had an Issue

"I have been shopping there for over 10 years with $1000's of dollars spent and they have NEVER botched an order .
RMA's are painless and take minutes, they re-ship just as fast.
The item descriptions are by far the best in the industry, if you ordered the wrong part, it's 100% your fault.
"

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Rep reply posted 2019-07-22
A rep from Newegg.com (USA), jamesCV, has responded:

“Hello Greggory,

It's so wonderful to hear that you have never had an issue in your over 10 years of shopping with Newegg. We will be sure to keep working on providing the same excellent experience to all our customers. Thank you for taking the time to leave a review.

Regards,

James [Newegg Support]”


Verified
5/5
2019-07-19

Amazing Service

"Normally when you can't find what you are looking for it's already a bad day and you definitely don't want to write a review but today is different as I was working with Azlynn.A.Villalba she stayed with me the whole time as we were both still trying to find the item I was looking for now like I said I didn't find what I was looking for but the fact that now like I said I didn't find what I was looking for but the fact that Azlynn.A.Villalba stayed with me the whole time just made the experience worth it I hope there are more people like Azlynn.A.Villalba who answer the phone when people call in for questions or looking for something thanks once again for your amazing service."


Rep reply posted 2019-07-22
A rep from Newegg.com (USA), jamesCV, has responded:

“Greetings,

It is so wonderful to read about the amazing service provided to you by our representative Azlynn! I'm sorry we weren't able to find your item but glad that Azlynn was able to provide you with excellent service and stay on as long as needed. This is the exact type of experience we always hope to provide. Thank you for taking the time to share your experience and for leaving a review.

Regards,

James [Newegg Support]”


Verified
5/5
2019-07-19

Always Order Tech From Newegg

"I always order my major tech from Newegg for the competitive price, knowledgeable service people, and safe shipping. The only time I received anything DOA was when I ordered a refurbished item. Can't say the same of Amazon or other sellers."

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Rep reply posted 2019-07-19
A rep from Newegg.com (USA), jamesCV, has responded:

“Hello there,

It is so wonderful to hear that you always order your tech from Newegg and have had great experiences. We always want to work to provide the best experience possible. Thank you for taking the time to leave a review.

Regards,

James [Newegg Support]


Verified
5/5
2019-07-19

Its great

"customer service is good and the executive is amazing "

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Rep reply posted 2019-07-19
A rep from Newegg.com (USA), jamesCV, has responded:

“Hello Sandeep,

It is so wonderful to hear your kind words about the customer service here at Newegg. We work hard to try and assist all our customers and to create a great overall experience. Thank you for taking the time to leave your positive review.

Regards,

James [Newegg Support]


Verified
5/5
2019-07-18

Treated with the upmost respect

"My experience with Newegg was outstanding! I had the privilege of speaking with Amber. I've never in my life had a more pleasurable, informative and not to leave out helpful experience chatting with a customer service agent than I had with Amber. Amber is the epitome of professionalism in my book. How fortunate I was to have Amber take my call. Newegg you have a gem, asset and to say the least the perfect representation of your company in Amber. Amber, thank you for your genuinity. Completely satisfied customer, Armando Garcia"

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Rep reply posted 2019-07-19
A rep from Newegg.com (USA), jamesCV, has responded:

“Greetings Armando,

Wow, it is so great to read about the excellent job that our representative did in assisting you and providing such a wonderful overall customer service experience. This is the type of experience we ask all our representatives to strive to provide and I'm so glad to hear that it left you completely satisfied. I will be sure to forward your high praise and kind words over to Amber and her supervisor to ensure she receives the credit she deserves. We truly appreciate you taking the time to write such a thorough review and sharing your recent experience.

Regards,

James [Newegg Support]”


Verified
5/5
2019-07-18

Overseas Return

"I just had the very best customer service that a customer could possibly receive! The rep totally understood everything I was saying, automatically knew the return policy and directed me on how it would be handled and proceeded to support our agency by submitting a claim on our behalf. I was extremely happy with this service. I would definitely recommend Newegg to any potential customer."

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Rep reply posted 2019-07-19
A rep from Newegg.com (USA), jamesCV, has responded:

“Hi there,

Wow, it is so wonderful to read the high praise of the customer service experience you recently had. This is the type of experience we ask all our representatives to aim to provide and I'm so glad to hear that it left you extremely happy and ready to recommend Newegg. Thank you for taking the time to leave a review and for sharing your experience.

Regards,

James [Newegg Support]”


Verified
5/5
2019-07-18

Great reseller!

"Item was as described, fast shipping, would do buss. again ;-)"

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Rep reply posted 2019-07-19
A rep from Newegg.com (USA), jamesCV, has responded:

“Hello there,

It is so wonderful to hear that your experience went so great. This is definitely what we always want for our customers. Thank you for taking the time to leave a wonderful review.

Regards,

James [Newegg Support]”


Verified
1/5
2019-07-17

Don't like being lied to

"I understand that in a pre-order I'm not going to get a product exactly when I want it. However, when I contact customer service, I at least demand, and expect the truth, so at the very least, I can make informed decisions. In a nutshell I ordered a motherboard a week ago, in which the release date is the 7/16. On this date, I politely asked through chat, if stock came in and what is the reasonable amount of time, I should expect my order to be fulfilled. They replied that they receive 300, and that it took a day to check it into stock, and to contact them the next day if I don't see an email that my order has been filled. So I wait a day, and thus I contact them today (17th), with the same inquiry, and CS replied, "We didn't receive any stock." So I asked, then why have I been lied to, at which they replied they are sorry for the understanding. I said, it's not understanding, it's intentional misinformation, the message was clear, and it was false. After multiple attempts to claim it was a "misunderstanding", and not admitting to the lie, she then said, "It's possible that stock did come in, and that all pre-orders for that stock was fulfilled, and that it went out-of-stock before your order was filled." umm.. which one is it? Why there stock or not? Why backtrack your lie, with another lie? What's the point of lying. So I told her that there's "not point in lying, and that if you told the truth, and stock hadn't truly come in, then I would have cancelled and purchased another motherboard in stock. But since you chose to keep this deception up, not only am I cancelling my pre-order, I'm taking all future commerce elsewhere." They basically responded by saying "Sorry for the MISUNDERSTANDING". LOL, even after all that, they won't admit they lied."


Rep reply posted 2019-07-19
A rep from Newegg.com (USA), jamesCV, has responded:

“Hello Marloun,

I'm so sorry to hear about your recent experience with this pre-order. This is never the type of experience we want for our customers. I will be reviewing the interactions and reaching out to the supervisors of the representatives that you spoke with so that we can ensure these types of situations do not occur. I truly apologize for this experience, should you like to provide further feedback or need any assistance please feel free to reach out to our team at wecare@newegg.com.

Regards,

James [Newegg Support]”


Verified
5/5
2019-07-17

I messed up and Newegg fixed it (Returns)

"This was the easiest return I could have had. I had messed up by not reading the return policy, it was a replace only, and when Drew G got on the chat they supported me and fully refunded my purchase even though I was the one to mess up. Keep in mind, read all the information about your product before proceeding to checkout. I did not and messed up big time, but Newegg fixed my issue immediately. Thanks!"


Rep reply posted 2019-07-17
A rep from Newegg.com (USA), LouisR., has responded:

“Greetings Tyler!

Thank you so much for taking the time to share your experience with us. We're pleased to hear that our team was able to help resolve your issue with ease, we greatly appreciate this feedback.

Thank you,
Louis [Newegg Support]”


Verified
5/5
2019-07-16

Excellent service

"I was first granted a refund on a item that normally isnt eligible for store credit, I was then able to purchase an item of equal or greater value(in this case greater) with cash out of pocket and have that initial store credit refund transferred back to its original payment once the claim was completed so I wouldn't miss out on an opportunity on a brand new item. I'm very grateful as many companies wouldn't have such great customer service!"

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Rep reply posted 2019-07-16
A rep from Newegg.com (USA), jamesCV, has responded:

“Hello Joe,

It's so wonderful to read about the excellent service that was provided to you. This is the type of great customer service and outside the box thinking that we always hope to provide to all our customers. Thank you for taking the time to share your experience and leave a review.

Regards,

James [Newegg Support]”


Verified
5/5
2019-07-16

Fantastic company to deal with

"I purchased a lot of computer components from Newegg, and I mean a lot. There was not a single issue that has not been resolved immediately, and to begin with there were just a few issues (2 or 3). Never had to wait more than a minute to talk to customer service representative. Overall outstanding company, and my only hope is that Amazon wouldn't kill it, like it kill so many others."

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Rep reply posted 2019-07-16
A rep from Newegg.com (USA), jamesCV, has responded:

“Hello Vitali,

I'm so happy to read about your wonderful experiences when contacting Newegg. We are always working to assist, and we'll be sure to keep working toward creating excellent overall experiences. Thank you for taking the time to leave a review of your time with Newegg.

Regards,

James [Newegg Support]


Verified
5/5
2019-07-16

Great over the phone support

"Decided to return a graphics card for a different one. They gave me free 2 day shipping return label and free today shipping on the new graphics card. All of this because the graphics card was too big for my case. The mistake was my own and they really took care of me. Would highly recommend :)"

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Rep reply posted 2019-07-16
A rep from Newegg.com (USA), jamesCV, has responded:

“Hello Michael,

It is so wonderful to hear about the great support you received over the phone. We always want to help our customers as best as possible, and I'm so glad that our team was able to step up and really take care of you. Thank you for taking the time to leave a review of your experience.

Regards,

James [Newegg Support]”