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Product & services pricing
8.81/10
Chance of future purchase:
8.62/10
Shipping & packaging:
8.30/10
Customer service:
8.85/10
Return/Replacement policy:
8.67/10
Featured Review


Verified
4/5
2019-04-02

Great customer service

"I needed to know if my order went through as I had to resubmit my payment information and I did not get any sort of confirmation email but my debit card was charged pending. So I reached out and Samantha from customer service explained the process to me with marketplace sellers and that put my mind at ease. Shortly after I received a confirmation and tracking number for my product! Very please with the service. Good job Samantha and Newegg!"

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Rep reply posted 2019-04-02
A rep from Newegg.com (USA), jamesCV, has responded:

“Hello Michael,

I'm glad to hear that you received great customer service from our representative Samantha. We always strive to provide great customer service and if you have any feedback or suggestions to how we can provide a better 5-Star service, please feel free to email us at Wecare@newegg.com. We truly appreciate you taking the time to leave a review of your experience.

Regards,

James [Newegg Support]”


Verified
5/5
2019-04-02

A+ catalog and customer service

"I've been a newegg customer for a long time. I've bought a lot of items from them over the years. They have a great selection of products. Most of the experiences were smooth as silk but some tbh pretty rough. I've kept coming back because I know I have excellent customer service on my side. "

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Rep reply posted 2019-04-02
A rep from Newegg.com (USA), jamesCV, has responded:

“Hello there,

It is great to hear that you have been a customer of Newegg's for a long time. We are always working on creating a great experience, and are always available to look into any questions or concerns. We do appreciate you taking the time to leave a review of your overall Newegg experience.

Regards,

James [Newegg Support]”


Verified
5/5
2019-03-31

A particular customer service rep saved the day

"Ordered a computer monitor. FedEx claimed to have delivered it but my building has zero record it ever arrived. After an initially slow claims process, and some non-answers from fedex and Newegg the second time I called I got connected to a Newegg rep named Danny, who really took top notch initiative and personally in one day got the claim against fedex approved and also managed to get me overnight shipping with signature service (so fedex didn’t drop the ball again). Danny was great and is a model for customer service reps "

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Rep reply posted 2019-03-31
A rep from Newegg.com (USA), jamesCV, has responded:

“Hello there,

I'm so glad to hear that our representative Danny was able to save the day for you. I'm sorry to hear that you had to get a claim filed on your order but very happy to see that we were able to assist you and ensure a good resolution. We truly appreciate you taking the time to leave a review of your experience.

Regards,

James [Newegg Support]”


Verified
1/5
2019-03-29

Avoid Ordering Large Items

"Ordered a $2,400 65" Samsung TV on Wednesday, received it damaged the Friday after next... Horrible shipping experience with AIT the ONLY way Newegg ships large items. Items get passed through too many hands and even though the problems are obvious, nothing has been done to fix it. I don't see how Newegg can even make money if they just waste peoples time using this company to ship and have to refund all the money they would have made anyway.
Either way, you're asking for trouble and a bad experience if you order large items from Newegg. Don't do it, not worth it.
"

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Rep reply posted 2019-03-30
A rep from Newegg.com (USA), jamesCV, has responded:

“Hello there,

I'm so sorry to hear about the experience with the shipping of your television. This is definitely never what we want for our customers. I assure, that at Newegg, we do value our customer feedback and appreciate you taking the time to leave a review of your experience. I'll be reviewing your order, and reaching out to you shortly.

Regards,

James {Newegg Support]”


Verified
5/5
2019-03-29

Great customer service

"A shout out to the supervisor of customer service rep named Tony Sanchez! I was in the customer srvice field for many years and I can tell a good, no super, rep that really cares about his product. He walked me through the process was very knowledgeable and efficient in his presentation. This is the reasi=on keep coming back to Newegg. Good product, great selection and even better people!"

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Verified
5/5
2019-03-29

Thanks to Cid

"Cid went above and beyond to find out the information on my shipment that showed on the tracking site as still at the supplier. Thank you Cid
George Miller
"


Rep reply posted 2019-03-30
A rep from Newegg.com (USA), jamesCV, has responded:

“Hi there,

It's great to see that our customer service representative, Cid went above and beyond to help you out. This is precisely the type of customer service that we strive to provide. I will be sure to pass on your positive feedback to his supervisors. Thank you for taking the time to leave this review.

Regards,

James [Newegg Support]”


Verified
5/5
2019-03-29

Excellent Customer Service

"The agent was polite, friendly, and most importantly able to resolve my issue with no problems and in record time. Also the agents are very knowledgeable when conversing to the customer about the matter. Would definitely recommend Newegg to others not only for their excellent selection in products, but also for their excellent customer service which has only bolstered my confidence in the company. Please keep up the tremendously excellent work. "

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Rep reply posted 2019-03-30
A rep from Newegg.com (USA), jamesCV, has responded:

“Hello there,

It is wonderful to see that you have an excellent overall experience with Newegg. We always strive to help our customers as best we can. We truly appreciate you taking the time to leave a review.

Regards,

James [Newegg Support]”


Verified
5/5
2019-03-29

Awesome customer service

"The Excellence in customer service has not been executed well! Always listen to customers issues and lay out a plan to resolve them. Newegg never cease to satisfy their customers. Definitely an experience every customer would want to have. Thank you Edmund Sanchez for handling the incident well."

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Rep reply posted 2019-03-30
A rep from Newegg.com (USA), jamesCV, has responded:

“Hello there,

It is great to see that Edmund assisted in handling the incident well. We always want to provide the best customer service possible. I thank you for taking the time to leave a review of your experience.

Regards,

James [Newegg Support]”


Verified
5/5
2019-03-28

They're trying to improve on lost packages.

"Talked to a guy named Cid over the phone about a lost PSU, SSD, and RAM. Was initially going to do a charge back, but after talking with him I agreed to just have NewEgg ship the same item again and file a claim on the lost package. Cid was very calm and understanding the whole time about the issue. (Give him a raise if you can)

"

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Rep reply posted 2019-03-30
A rep from Newegg.com (USA), jamesCV, has responded:

“Hi there,

It's so great to see that Cid was able to be calm and understanding and truly help you with your issue of the lost packages. This is what we hope our representatives aim to be like and I will be sure to pass on your positive feedback. Thank you for taking the time to write your review.

Regards,

James [Newegg Support]”


Verified
5/5
2019-03-28

Excellent Customer Service

"Newegg is pretty much perfect. Not because they always get everything 100% on time, but because they do it 99% of the time, and the 1% of the time something bad happens, they fix it.

I ordered a power strip, which never came. I logged onto the site, texted customer support. Got a refund, though I wanted a replacement product. Two days later, when it was obvious I was not getting a replacement, I texted again, got an apology and a free power strip shipped. All over text, without sitting on hold or answering automated systems. This is how customer service should be!
"

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Rep reply posted 2019-03-30
A rep from Newegg.com (USA), jamesCV, has responded:

“Hello there,

It's so great to hear that you received excellent customer service. We always work hard to help our customers as best we can and I'm glad to hear that it worked out well for you. We truly appreciate you taking the time to leave a positive review.

Regards,

James [Newegg Support]”


Verified
5/5
2019-03-28

Friendly and Helpful customer service.

"We had a bit of a problem with the delivery of a hard drive we ordered and the guy who did the customer service for our order(Edmund A Sanchez) was very polite, helpful and friendly, and he went out of his way to resolve our issue promptly, professionally and was again very polite. On a professional level he's a true asset to the company he works for and was one of the best customer representatives we've ever dealt with."

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Rep reply posted 2019-03-30
A rep from Newegg.com (USA), jamesCV, has responded:

“Hello there,

It's so great to hear you received excellent service from our representative Edmund. This is definitely what we ask our representatives to strive for. Thank you for taking the time to leave a positive review!

Regards,

James [Newegg Support]”


Verified
5/5
2019-03-27

Customer Service

"I have been a customer for 10 years and have ordered my fair share of products. With customer service I have found them to be quick with reply and very helpful with the inquiry when I've used the live chat and past years of a product replacement due to failure from manufacturer. I would highly recommend newegg when purchasing computer hardware as they are exceptional and fair to customers which is all you can ask for."

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Rep reply posted 2019-03-27
A rep from Newegg.com (USA), jamesCV, has responded:

“Greetings,

It is so wonderful to see that you have chosen to shop with Newegg for 10 years. We will continue working on providing great customer service to you and all our customers. Thank you for taking the time to leave a review of your overall experience with Newegg.

Regards,

James [Newegg Support]”


Verified
5/5
2019-03-27

NewEgg is a great seller with SUPERIOR customer service!!

"I have purchased countless items from NewEgg over the years, and I have never had any issues with any item, the delivery, service, or any other part of the purchase/ownership experience. I want to share my most recent experience, where I did have to contact customer support. I had purchased a refurbished laptop in July for my daughter to take to college as her first laptop. It was a great deal. (I had shopped around and only found the same one for $70 more or higher, which is about 13% more than NewEgg's price.) I was fully aware that part of the deal with getting a refurbished one is that you cannot return it, except to replace it. 8 months later, my daughter thought it was stolen. I bought a new one to replace the first one, and then we found the first one. I chatted with a wonderful agent, Natalie, and requested that NewEgg make an exception to the written policy and allow me to return my laptop as as special case with rare circumstances. She took my request to her supervisor and quickly approved the return. Go, NewEgg! Thanks so much!"

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Rep reply posted 2019-03-27
A rep from Newegg.com (USA), jamesCV, has responded:

“Greetings,

It is wonderful to hear that our representative, Natalie was able to assist you in this rare circumstance. We truly appreciate that you have continually chosen Newegg over the years and are very happy to see that you have not had any issues. Our customer service representatives are always here to assist as best they can and we thank you for leaving this thorough review of your recent experience.

Regards,

James [Newegg Support]”


Verified
5/5
2019-03-26

Richard in customer service did an excellent job!

"Unfortunately, I ordered the incorrect graphics card for my son's pc. Richard handled my return in a fast, courteous, knowledgeable fashion. I wholeheartedly recommend Newegg.com! "

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Rep reply posted 2019-03-26
A rep from Newegg.com (USA), jamesCV, has responded:

“Hello there,

It is so wonderful to hear that our representative, Richard, did an excellent job of assisting you. This is definitely the type of experience we ask our representatives to strive to provide. I will be sure to pass on your positive feedback to Richard and his supervisor. We truly appreciate you taking the time to leave a review of your experience.

Regards,

James [Newegg Support]”


Verified
5/5
2019-03-26

bad phone charger

"i got my new phone and the charger cord did not work so i called new egg and told them my problem and they took enough off my bill so i could go to the store and buy another one there us no hassle at all thank you new egg for solving my problem so quickly"

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Rep reply posted 2019-03-26
A rep from Newegg.com (USA), jamesCV, has responded:

“Hi there,

I'm so sorry to hear that your phone charger was bad. However, it is great to see that our team was able to assist in finding a great resolution for you. It is always our goal to help out customers as best as possible. I'm glad to hear that we were able to successfully assist. Thank you for taking the time to leave a review of your experience.

Regards,

James [Newegg Support]”