"Very competitive prices. Fast shipping. Unparalleled customer service. They have helped with any issue far beyond expectations and really take the time to assure the problem is resolved. I'm so impressed. It's hard to to buy all parts from newegg."
"I needed to know if my order went through as I had to resubmit my payment information and I did not get any sort of confirmation email but my debit card was charged pending. So I reached out and Samantha from customer service explained the process to me with marketplace sellers and that put my mind at ease. Shortly after I received a confirmation and tracking number for my product! Very please with the service. Good job Samantha and Newegg!"
"I've been a newegg customer for a long time. I've bought a lot of items from them over the years. They have a great selection of products. Most of the experiences were smooth as silk but some tbh pretty rough. I've kept coming back because I know I have excellent customer service on my side. "
"Ordered a computer monitor. FedEx claimed to have delivered it but my building has zero record it ever arrived. After an initially slow claims process, and some non-answers from fedex and Newegg the second time I called I got connected to a Newegg rep named Danny, who really took top notch initiative and personally in one day got the claim against fedex approved and also managed to get me overnight shipping with signature service (so fedex didn’t drop the ball again). Danny was great and is a model for customer service reps "
"Ordered a $2,400 65" Samsung TV on Wednesday, received it damaged the Friday after next... Horrible shipping experience with AIT the ONLY way Newegg ships large items. Items get passed through too many hands and even though the problems are obvious, nothing has been done to fix it. I don't see how Newegg can even make money if they just waste peoples time using this company to ship and have to refund all the money they would have made anyway.
Either way, you're asking for trouble and a bad experience if you order large items from Newegg. Don't do it, not worth it."
"A shout out to the supervisor of customer service rep named Tony Sanchez! I was in the customer srvice field for many years and I can tell a good, no super, rep that really cares about his product. He walked me through the process was very knowledgeable and efficient in his presentation. This is the reasi=on keep coming back to Newegg. Good product, great selection and even better people!"
"Cid went above and beyond to find out the information on my shipment that showed on the tracking site as still at the supplier. Thank you Cid
"The agent was polite, friendly, and most importantly able to resolve my issue with no problems and in record time. Also the agents are very knowledgeable when conversing to the customer about the matter. Would definitely recommend Newegg to others not only for their excellent selection in products, but also for their excellent customer service which has only bolstered my confidence in the company. Please keep up the tremendously excellent work. "
"The Excellence in customer service has not been executed well! Always listen to customers issues and lay out a plan to resolve them. Newegg never cease to satisfy their customers. Definitely an experience every customer would want to have. Thank you Edmund Sanchez for handling the incident well."
"Talked to a guy named Cid over the phone about a lost PSU, SSD, and RAM. Was initially going to do a charge back, but after talking with him I agreed to just have NewEgg ship the same item again and file a claim on the lost package. Cid was very calm and understanding the whole time about the issue. (Give him a raise if you can)
"Newegg is pretty much perfect. Not because they always get everything 100% on time, but because they do it 99% of the time, and the 1% of the time something bad happens, they fix it.
I ordered a power strip, which never came. I logged onto the site, texted customer support. Got a refund, though I wanted a replacement product. Two days later, when it was obvious I was not getting a replacement, I texted again, got an apology and a free power strip shipped. All over text, without sitting on hold or answering automated systems. This is how customer service should be!"
"We had a bit of a problem with the delivery of a hard drive we ordered and the guy who did the customer service for our order(Edmund A Sanchez) was very polite, helpful and friendly, and he went out of his way to resolve our issue promptly, professionally and was again very polite. On a professional level he's a true asset to the company he works for and was one of the best customer representatives we've ever dealt with."
"I have been a customer for 10 years and have ordered my fair share of products. With customer service I have found them to be quick with reply and very helpful with the inquiry when I've used the live chat and past years of a product replacement due to failure from manufacturer. I would highly recommend newegg when purchasing computer hardware as they are exceptional and fair to customers which is all you can ask for."
"I have purchased countless items from NewEgg over the years, and I have never had any issues with any item, the delivery, service, or any other part of the purchase/ownership experience. I want to share my most recent experience, where I did have to contact customer support. I had purchased a refurbished laptop in July for my daughter to take to college as her first laptop. It was a great deal. (I had shopped around and only found the same one for $70 more or higher, which is about 13% more than NewEgg's price.) I was fully aware that part of the deal with getting a refurbished one is that you cannot return it, except to replace it. 8 months later, my daughter thought it was stolen. I bought a new one to replace the first one, and then we found the first one. I chatted with a wonderful agent, Natalie, and requested that NewEgg make an exception to the written policy and allow me to return my laptop as as special case with rare circumstances. She took my request to her supervisor and quickly approved the return. Go, NewEgg! Thanks so much!"
"Unfortunately, I ordered the incorrect graphics card for my son's pc. Richard handled my return in a fast, courteous, knowledgeable fashion. I wholeheartedly recommend Newegg.com! "
"i got my new phone and the charger cord did not work so i called new egg and told them my problem and they took enough off my bill so i could go to the store and buy another one there us no hassle at all thank you new egg for solving my problem so quickly"