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Product & services pricing
8.90/10
Chance of future purchase:
8.77/10
Shipping & packaging:
8.36/10
Customer service:
9.03/10
Return/Replacement policy:
8.80/10
Featured Review


Verified
4/5
2019-01-06

Excellent Customer Service

"It would have been 5 stars if not for the wait time on the phone call... But once I got to talk to the customer rep, she walked me step by step on my issue. She was very patient and I certainly appreciate that!"


Verified
5/5
2019-01-05

Great Newegg Customer Rep.

"The rep. Kieth stayed with me on the phone to make sure that my issue was completely resolved. I haven't had this level of customer service from a company ( including Newegg ) in a long while!! I didn't feel rushed ( his attitude was great ) and I felt like a valued customer! I wish that Newegg and other companies had other Customer Representatives more like Kieth!! What a refreshing way to start off the New Year!! Thank you, Kieth!! I'm crossing my fingers for the next rep."


Verified
5/5
2019-01-05

That Extra Mile

"Being a new customer with few orders to date i'm very happy with Neweggs pricing, fast shipping and the quality of the refurbished items I purchased (look like new). Had one shipping problem, not their fault, and Customer Service went that extra mile for me to have it resolved. Thanks. Will always consider Newegg a "First Choice" when shopping for products they can provide."


Verified
5/5
2019-01-05

So far, so good

"I was surprised Newegg had a phone # you can call! A lot of sites don't! I called about an item I wanted to purchase. The lady I spoke with was great! She was so helpful and nice! So I ordered 2 of this product, no tax free shipping and I should receive it in 3 to 5 business days! I had purchased this same item from Samsung only to get a run around, saying now it won't be shipped till April 12th! Of course I called them and canceled the order! And I even got the same exact item for less money from Newegg! So we will see how long it takes for me to get my items, then I will write a follow up review! So far I like Newegg!"


Verified
4/5
2019-01-05

Janice with NewEgg customer service did a fantastic job!

"Janic with newegg did amazing at trying to help me resolve an issue I was really worried about! Thank you!"

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Verified
1/5
2019-01-04

Poor after sales support

"Ordered item from newegg.com before Christmas, paid extra for 2 day shipping. Item was supposed to be delivered on 3rd business day. FedEx returned the shipment to newegg. Had to call FedEx and get return tracking number. Called newegg.com customer service on 12/28, waited on hold for 45 minutes and call for 30 minutes. Was told they would have to process it as a return and they would ship it out once they processed the return. Warehouse has had product back for 10 days. Still no shipment for something that should have been delivered Monday before Christmas. Still waiting on hold for customer service. Last time I order from newegg."


Verified
5/5
2019-01-03

VAN at Newegg.com WAS TRULY SERVICE WITH A HEART!!

"I was so pleased with my purchase at Newegg.com USA which arrived faster than the speed of sound (!!) that I had to call and thank this fine company for their most conscientious job in finishing a job well done!! I was so appreciative that I called their provided number.(It is always a safe sign that a company will be there to help their customers who may have immediate questions. I was so lucky that Van answered when I called because he was so welcoming, kind and ultra helpful, including when I asked him if the cookware item I had just received today in the mail had any other pieces to go with the set. He did a great search and came up with two more pieces!! I was so happy!! I consider Van an OUTSTANDING member of your team and an EXCELLENT representative of your fine company. Van made such a positive impression on me, and I am go grateful for his caring help. I felt like a member of my own family was helping me. I'm so glad to know about your company now, and I will tell friends and family about you. My experience today was filled with SUNSHINE, thanks to Van!
Wishing your entire Newegg.com Family a Happy, Healthy, and Peaceful New Year!
Wishing You all the Best,
Mari Greer

P.S. Before I tried to send this email, the online review form asked what my Invoice Number was that came with my purchase (a fabulous Oster Cocina Encino 10" frying pan), so I called back to newegg.com and Emilio G answered the phone this time and he was soooooooooo helpful in immediately researching my Invoice Number, and very kind, also! Both Van and Emilio are tops in my book of life, and they make their customers so happy in the process. Emilio was also wonderful, and both Van and Emilio truly help to make your amazing company completely shine! And I'll keep checking to see if anymore Oster cocina encino mint green pots or pans come into the very special Newegg.com online store! Thank you for all being so very special!
"

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Verified
5/5
2019-01-03

Excellent and comprehensive Customer Service

"My CSR went above and beyond giving me the standard “We’ll look into it” answer. He listened to all of my concerns, did a complete research and even stayed after his shift for the day was over, so that he could get me the correct information, notify and consult with the person(s) who can take care of my issue. He kept me informed, I am confident in knowing that because of his due diligence, New Egg will see to that the problem I am having with purchasing a product from a 3rd party vendor on the New Egg website will be handled appropriately and fairly. He was very thorough, knowledgeable, understanding and did not cut any corners to make my problem someone else’s problem. I am confident and have complete trust in the CSR who assisted me. Great service, knowledgeable and was committed to doing his job with not only my interest but with his company New Egg. Great representative."

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Verified
5/5
2019-01-03

Great attitude and customer service.

"I had to cancel my order from the night before because the shipping address was wrong then I had to deal with PayPal and their services and ended up just going through the customer service for my purchase."

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Verified
5/5
2019-01-02

Outstanding CS as always

"Newegg customer service is always outstanding and my call to them today was no exception. They took the time to walk me through all my questions and with a ton of patience. They continue to exceed my expectations and that is why I always go to newegg.com first, when I need anything that they sell. Of course I price shop, but they are always the lowest.
Thanks Newegg and keep up the great customer service and extreme value to your customers!
"


Verified
5/5
2019-01-02

Jonathan.M.Dominguez

"John helped me out so much. I had previously ordered case fans back in November and had not received them until January, only to find out they had sent me the wrong package. John was able to help me with the return process and re-order the correct fans at a reduced price and rushed shipping. He helped turn a disappointing experience right around!"

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Verified
5/5
2019-01-02

Great Choice and customer service

"From the great selection of items to the even greater customer service, buying the parts I needed was so pleasant. What a great experience to start my new 2019 build (dual system). I would like to emphasize the quality, professionalism and kindness of the real people, like Becky, at the Customer service end.
I highly recommend NewEgg store.
Phil
"

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Verified
5/5
2018-12-31

Easy Customer Service

"Apple H. did a wonderful job handling my lost package claim. Was quick and painless and she ordered me a replacement / claim right away. Hoping it still shows up so I can contact them back to cancel the claim. She was friendly and helpful. Chat customer service was fast and easy to use."

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Verified
5/5
2018-12-31

The only time I can say I'm glad I had Apple!

"Through live chat, I was in contact with Apple H., and the assistance I got was remarkable. Thank you, NewEgg for being my go-to store for years on end and for having excellent customer service."


Verified
1/5
2018-12-31

Terrible Paypal shopping

"After purchasing a 8gb of ram from Newegg I tripple checked my address to ensure it would ship to the correct area as last time it shipped to my mothers house, and I had to drive over 2 hours to pick it up. This time I made sure my address was correct and purchased it through paypal. TURNS OUT, whatever your default address on paypal is that's where they will FORCE ship it. And you are unable to change it what so ever on neweggs page. So, because they're unable to add a simple addon for paypal purchases I am once again going to have to drive over 2 hours to pick up a simple thing of ram. My own personal website I spent no more than $500 on allows customers to customize their address with paypal purchases. "

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