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Product & services pricing
8.86/10
Chance of future purchase:
8.63/10
Shipping & packaging:
8.33/10
Customer service:
8.88/10
Return/Replacement policy:
8.73/10
Featured Review


Verified
5/5
2019-04-14

Newegg Chat

"Had a great experience with Vida L. She was very helpful, nice, and got my questions answered quickly and a in very friendly manner. I hope everyone else gets a customer service rep of the this caliber! Top notch!!!!!"

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Rep reply posted 2019-04-14
A rep from Newegg.com (USA), jamesCV, has responded:

“Hello there,
It is so great to hear of the wonderful experience you had with our chat representative Vida. This is definitely the type of service we always hope our customers receive. Thank you so much for taking the time to leave this review.

Regards,

James [Newegg Support]”


Verified
1/5
2019-04-12

Newegg Non-USA resellers from Asia are LIARS

"I ordered 2 pair of headphones from Newegg that were listed as in-stock. Newegg did not indicate their seller was from South Korea. Newegg located in the USA needs to list the country of their resellers so their customers(me this time) can know what to expect. Previous history of dealing with Asian sellers has always been a problem. My current problem is that I do not have my items after 3 weeks and ALL the times I contacted them I was promised my items were ready to be shipped and will to me arrive shortly. I contacted Newegg and Tammy was very nice, but I did not like the idea I would have to wait ""6 more days"" to begin to get a refund. I feel that when a Newegg customer has no idea "IF" their items are going to be shipped, then Newegg should issue a credit immediately. What's wrong Newegg? Me waiting 3 weeks so far does not justify an immediate refund? The seller deducted my payment immediately after I placed the order and now I have to wait 6 more days just to begin the Newegg refund process. How twisted is Newegg's business practices if they thing that is right? Newegg, I bet you would not tolerate your funds being tied-up from someone you buy from up for this long AND without knowing at least a shipping date. Newegg, reread the part where I said that Newegg USA needs to have on each item the exact country it is shipped from. *EDIT* Newegg you asked me to fill out your survey. Why should I have to go thru your CAPTCHA junk when you asked me to help you by filling out your survey? "

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Rep reply posted 2019-04-13
A rep from Newegg.com (USA), jamesCV, has responded:

“Hello there,

I am so sorry to hear about your experience with regards to the Marketplace order you had placed. This is never the type of experience we want for our customers and we always want to try and assist as best as possible. We will be following up with you to work on assisting.

Regards,

James [Newegg Support]”


Verified
5/5
2019-04-11

One of the best go to sites

"I recently had an electronic item turn out to be faulty and in need of being replaced. The RMA shipping label was in my email inbox before I had hung up my call to customer service. My representative LOGAN, was friendly, knowledgeable and handled my call the way a professional should. To everyone at Newegg, "Keep up the great work, you are truly appreciated." "

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Rep reply posted 2019-04-13
A rep from Newegg.com (USA), jamesCV, has responded:

“Hello there,

It is so wonderful to hear about the level of service that our representative, Logan provided. We always strive to help and create an excellent experience for all our customers. I'm very glad to hear that Logan successfully did a great job. I will be sure to pass on this positive feedback to his supervisor. Thank you for taking the time to leave this review of your experience.

Regards,

James [Newegg Support]”


Verified
5/5
2019-04-11

I have been using Newegg for over a decade and I wouldn't go anywhere else!

"I have been ordering from Newegg since 2003, and I keep coming back. They offer great prices, great selection, and great service. I feel like I almost always end up with a Free Shipping solution, and I've had thing delivered the next day, even when I didn't pay for next day shipping!

I just recently had a shipping issue where the package was marked as delivered but not received, and the CSR was so helpful and friendly and helped save a bad situation.
"

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Rep reply posted 2019-04-13
A rep from Newegg.com (USA), jamesCV, has responded:

“Hello there,

Wow, it is so wonderful to hear that you have been such a long time customer and continue to be satisfied with Newegg. We will be sure to keep working on providing a consistently positive experience. Thank you for leaving this review of your overall Newegg experience.

Regards,

James [Newegg Support]”


Verified
5/5
2019-04-11

Excellent customer service

"I have contacted the customer service about an issue i had with an order, They were very polite, understanding and resolved my issue within few minutes to my satisfaction.
Will definitely keep coming back for savings, merchandise selection and reliability of service.
"

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Rep reply posted 2019-04-13
A rep from Newegg.com (USA), jamesCV, has responded:

“Hi there,

It is great to hear about the excellent customer service that you received when contacting our team. We always strive to provide this level of service and are so glad to hear of your satisfaction. We truly appreciate you taking the time to leave this review.

Regards,

James [Newegg Support]”


Verified
5/5
2019-04-11

And then there was Victoria! The clouds parted, the sun shine hit my face and I said thank you Newegg customer service!

"Firstly, I have been using Newegg for all of my tech purchases since around 2008. Until this past month, I'd never had a problem. Any order that I've placed has been exactly what i ordered and came exactly when it was supposed to... Not happy? No problem! Money back or exchange and good to go.

Finally decided to sign up for a Newegg credit card... Setting it up was fairly easy, using it however :/

For some reason Newegg's verification dept. closed my account after trying to use my Newegg credit card. Needless to say, this was very frustrating, especially after my 3 or 4th call to Newegg customer service.

And then there was Victoria at Newegg customer service! Victoria went above and beyond to help me reopen my account. This person seems to truly value their customers and their satisfaction and because of her effort and great attitude, Newegg will continue to be my one stop shop for anything that I can purchase from them. Seriously, I had lost all hope and was on my last call before giving up.

Victoria, Thank you and i hope that you know what impact your great customer service has in today's world where customer service is becoming a thing of the past.

Huge hug again! You're awesome!


"

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Rep reply posted 2019-04-13
A rep from Newegg.com (USA), jamesCV, has responded:

“Greetings Steve,

Wow! I am sorry to hear about the issues with the Newegg Store Credit Card but so glad to hear about the excellent service that Victoria provided. It is so wonderful to see the effort she placed in making sure that you were assisted. I will be sure to pass on this wonderful and thorough review to Victoria and her supervisor. Thank you so much for taking the time to leave this review of your experience.

Regards,

James [Newegg Support]”


Verified
5/5
2019-04-10

Best Customer Service

"Newegg offers a broad array of products at very competative prices. Had to call customer service for a small issue, Ezekiel, the customer service agent was extremly helpful and resolved my issue with ease."

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Rep reply posted 2019-04-13
A rep from Newegg.com (USA), jamesCV, has responded:

“Hello Seth,

It's great to hear about your customer service experience. I will be sure to pass on your positive feedback to Ezekiel and his supervisor. Thank you for taking the time to leave a review on your experience.

Regards,

James [Newegg Support]”


Verified
5/5
2019-04-10

Customer Service for the win.

"I had the wrong item for my computer and I was confused about what I needed for the will call so a quick call and now I know what to do. it only took 10 minutes."

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Rep reply posted 2019-04-10
A rep from Newegg.com (USA), lindsayNT, has responded:

“Hey Randy,

Wow! We are so happy to hear that our team was able to provide great service in such a timely manner! We greatly appreciate you leaving this awesome review! Please feel free to reach out if you require any further assistance.

Kindly,

Lindsay [Newegg Support] ”


Verified
4/5
2019-04-09

Mostly Great Experience

"I ordered a PC Build Kit on April 4th, and without paying for expedited shipping had it on Monday April 8th. I went through a very specialized web portal set up for the promotion which included some peripherals, a toolkit, and a gift card. Except I didn’t get these extra bits. Using the chat support was not super helpful as they told me the promotion I participated in had closed 4 days before I even placed the order! I asked to speak to a supervisor and was given the main phone number for support. Phone support was a LOT better. As soon as I explained the situation, Heather went to work to figure out what happened and what could be done, I didn’t even need to ask for the supervisor. I did have to wait on hold for awhile as the situation was tricky. In the end they said they would send the peripherals and toolkit, as those were very clearly listed in the promotional site I used. However, they couldn’t send me the gift card as the language around what amount it should be was vague. I am a bit disappointed on that front.

But again, the phone agent was great to work with. I was worried I was going to have to make more of a case and fight for what I was expecting to get, but she saw the need right away and got after it for me.
"

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Rep reply posted 2019-04-09
A rep from Newegg.com (USA), MarshallDD, has responded:

“Hello,

I'm glad to hear that you received great customer service from our phone support representative. We always strive to provide great customer service and if you have any feedback or suggestions to how we can provide a better 5-Star service, please feel free to email us at Wecare@newegg.com. We truly appreciate you taking the time to leave a review of your experience.

Kindly,
Derek [Newegg Support]”


Verified
5/5
2019-04-09

great service

"I had a pc issue and called into the customer service and they got my problem lined out best online service ive had "

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Rep reply posted 2019-04-10
A rep from Newegg.com (USA), lindsayNT, has responded:

“Hello,

Thank you for taking the time to reach out and provide such great feedback! We are very happy to hear we were able to get you taken care of. Be assured, we are always here for you!

Kindly,

Lindsay [Newegg Support]”


Verified
5/5
2019-04-09

Excellent Customer Service

"Samantha.S.Gentil helped me with my late return and made the process quick and painless was a joy to talk with her."

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Rep reply posted 2019-04-10
A rep from Newegg.com (USA), lindsayNT, has responded:

“Hey Jacob,

Our team is thankful for these kind words and we will be sure to let Samantha know how great she did! We always strive to provide a quick and effortless experience for customers, so we appreciate you sharing this experience. Should you require any further assistance, please do not hesitate to reach back out.

Kindly,

Lindsay [Newegg Support] ”


Verified
5/5
2019-04-09

Egg-cellent!

"The world would be a better place if everyone's return system and customer service were as good as Newegg's. They have comprehensive return policies spelled out clearly for all of their different types of products, and they even highlight the things that are non-refundable right on the product's page. I've interacted with their customer service three times in the past month, and each time they have resolved the issue quickly and pleasantly. Nothing bad to say."

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Rep reply posted 2019-04-10
A rep from Newegg.com (USA), lindsayNT, has responded:

“Hey Sean,

Thank you for sharing your recent experiences. We appreciate the compliments on our policies, our site and the interactions with our agents. Be assured, we will continue to keep up the great work.

Have a wonderful day!

Kindly,

Lindsay [Newegg Support] ”


Verified
5/5
2019-04-09

Excellent Sales and Service

"I've purchased small items from Newegg before, but this time I purchased all the components for my first computer build. Their web page makes it easy to get the right parts, while avoiding incompatibility. The parts were delivered promptly, even earlier than expected. When I discovered damage to the power supply, the agent was quick and courteous. He promptly set up a refund and reorder, and emailed me a return label. "

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Rep reply posted 2019-04-10
A rep from Newegg.com (USA), lindsayNT, has responded:

“Hi Bob,

Thanks for coming us to put together your first build! We are stoked for you and truly hope you enjoy. We appreciate you taking the time to share your experience. If you require any further assistance, please do not hesitate to reach out.

Kindly,

Lindsay [Newegg Support] ”


Verified
5/5
2019-04-09

Excellent Customer Service

"I called Newegg looking for information on a part I bought years previous through their site, I didn't have any of my records from the purchase and had made a guest account at the time of purchase. Giving my representative, Tammy, as much information as I could about my order from memory, she was able to not only give me the date of purchase and find record of my item, but also provided me with the contact information of the manufacturer for me to get my warranty replacement.
Top quality service!!
"

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Rep reply posted 2019-04-10
A rep from Newegg.com (USA), lindsayNT, has responded:

“Hi there,

This is really impressive! Thank you for taking the time to share this experience. We are so happy to know that Tammy was able to provide you with everything you needed. We will always be here for you! If you require any further assistance, please feel free to reach back out.

Kindly,

Lindsay [Newegg Support] ”


Verified
5/5
2019-04-08

Great Customer Service

"Ordered a video card for a relative's birthday - the estimated shipping time (3-7 business days) should have been more than enough time to get there with time to spare. Some technical issue at their end caused the order processing to go much much slower than expected so instead of the card getting there 3-7 days after the order was placed it was actually going to get there closer to 12+ days thus missing my father-in-laws birthday. I contacted customer service about this and they were very receptive to my situation. The service rep rush processed and rush shipped a second card to ensure the card would make it there by my relatives birthday. I've been a Newegg customer since 2005 and good experiences like this are why I do all of my part shopping through Newegg."

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Rep reply posted 2019-04-08
A rep from Newegg.com (USA), jamesCV, has responded:

“Hello there,

It is wonderful to read about the great customer service we provided. I'm so sorry to hear about the issues with your order, however, it's great to see that our representative worked on finding a resolution to help out. Thank you for being a long time customer and continuing to shop with Newegg. We truly appreciate you choosing to our company and taking the time to leave this thorough review.

Regards,

James [Newegg Support]”