"Very competitive prices. Fast shipping. Unparalleled customer service. They have helped with any issue far beyond expectations and really take the time to assure the problem is resolved. I'm so impressed. It's hard to to buy all parts from newegg."
"Again we have a bad shipping issue where Newegg sent via US Mail to our site address that does NOT have a US Mailbox so Post Office will not deliver. I have contacted several people via phone and email on multiple occasions to clarify to use FEDEX/UPS or any other carrier to our site address but NOT US MAIL. If it must be sent via US Mail to send to our PO BOX instead but thus far to no avail...."
"Romero, the Newegg customer service agent, was outstanding in handling the exchange process for a new computer that I had just purchased. There was a small problem with the device, and Romero assured me that Newegg stood by its no questions asked return policy. Newgg promptly sent a return label, and will ship out the same model as a replacement.
I must say that Romero, during the whole process, was polite, professional, helpful, and patient as I asked many, many questions, as he took the time to answer every one of them, and I was completely satisfied with all of his answers.
Romero, thank you from a new and dedicated Newegg customer."
"Vince D. Really took care of me and addressed my issue pretty darn quick. He responded quickly and was extremely professional. The survey didnt pop up so (probably due to my network firewall) so I called customer support and Ramiro C. got me over here like a boss. 2 great guys in a row isn't exactly a coincidence. Give them some raises!"
"Computer broke within two weeks. Seller didnt do anything to help. Thankfully Newegg stepped up and made it right.
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"I had a few issues with being able to turn the LEDs off for the fans, but Josh T was really helpful and walked me through troubleshooting while making sure I understood what I was doing instead of just unplugging things and plugging them back in. He was also cool to talk with while I was in the process of troubleshooting and following wires around the PC, seemed like he knew what I was talking about and had a genuine interest in the field. Hope I get Josh again if I have to call customer for something else"
"Far too many third party sellers and almost all are low reputation, low quality, and why would I possibly want my order to ship from multiple different places? If I wanted to put in a scattered, inefficient order from a dozen companies I've never heard of, I'd go to Amazon."
"There are many resellers that are either scamming low grade Chinese crap that shouldn’t be sold in America or shipping direct from China, that it takes forever to get, this model ****. I don’t want to buy from Ali or and other overseas competitors. Also now I have to filter thru all the 3rd party crap to find something you are selling directly so I have a return policy that works. Looks like greed took over and China took over Meh Egg. I may buy things from time to time but I’ll mostly be finding a source that ships from America. Amazon is also this kind of schwag store selling grey market trash for too much. Have some integrity. "
“Hey @Meatpancake ! We're sorry to hear about your experience with our Marketplace. We understand your frustration and want to assure you that we take your feedback seriously. With our Marketplace Purchase Protection Program, we are continuously working to improve our platform and the sellers we partner with to provide a better shopping experience for our customers. Thank you for bringing this to our attention.”
"Good prices, fast shipping, and absolutely lovely customer support. I'd leave 6 stars if I could. "
"Josh expertly guided me to the correct purchase, promote him quick so he can help make more Joshes."
"Josh T helped me resolve my issues, thank you again for the help!"
"I had a good experience even though I was facing a frustrating situation. Vince was patient, helpful, and kind. You are a very fortunate company if you have a customer service representative like him working for you!"
"Ordered two Acer monitors. One worked out of box. The other was defective. Called and was quickly taken care of by the representative. "
"Some of the best customer service I've received lately, on par with Chewy, who I hold as the gold standard. He was patient, thorough and really wanted to ensure I bought the right product for my computer needs. "
"The agent, although it was through text, was courteous and quickly understood why I was contacting NewEgg.
The agent also had a sense of humor using a play on NewEgg by responding with Eggcellent to my providing a little
more information and I also used this in a response back to them confirming the receipt of my new shipping label."
"Polite and friendly experience.
Helped me to get my return done without having to jump through any hoops. "
A rep from Newegg.com (USA), NeweggCommunity, has responded:
“Hello Reviewer3475161430 ! I'm sorry to hear about your experience with Marketplace sellers on our platform. We strive to offer a variety of products from different sellers to provide customers with more options. We understand your concerns about reputation and quality, and we are continuously working to improve our seller vetting process. Your feedback is valuable to us, and we will take it into consideration as we work to enhance the shopping experience for all our customers. Thank you!”