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Product & services pricing
8.95/10
Chance of future purchase:
8.93/10
Shipping & packaging:
8.42/10
Customer service:
9.15/10
Return/Replacement policy:
8.95/10
Featured Review


Verified
5/5
2019-08-02

Great Customer chat service!

"I had a great experience with the online chat service that newegg provided. Glory was quick and very helpful"

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Verified
5/5
2019-07-29

Fantastic customer service

"I had accidentally deleted an e-mail with a promo code. A call to customer service within less than a minute wait time recovered that deal and had the order placed in less than 5 minutes. Such excellent customer service, along with great pricing on deals, is why I use NEWEGG for most of my electronics purchases."

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Rep reply posted 2019-07-30
A rep from Newegg.com (USA), jamesCV, has responded:

“Hello there,

I'm so glad to hear you found our customer service to be so fantastic. This is the type of excellent customer service we always strive to provide. I am glad that our team was able to so quickly assist you. Thank you for taking the time to leave a review.

Regards,

James [Newegg Support]”


Verified
1/5
2019-07-25

Worst service I've ever had!

"I placed my order 11 days ago and I haven't received my tracking information. I've been calling and sending emails to customer service and they cannot tell me when they are going to ship it. Every time I call is with a different person and they just tell me they cannot contact the warehouse or whoever is shipping my order. Four days ago they told me they've already shipped it, I have a national business meeting tomorrow and I won't have my order here. If they hadn't lie to me about it been shipped four days ago, I would probably still have time to buy it from another company. Of course I would never to buy from them, they are blaming their vendors for not answering their emails. I bought from NewEgg.com not from other vendors, of course that's their responsibility and they are the ones that have to make sure all the orders are shipping on time. Definitely not a trustworthy or reliable company. They are a total joke!"

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Rep reply posted 2019-07-26
A rep from Newegg.com (USA), jamesCV, has responded:

“Hello Aleyssa,

I'm truly sorry to hear about your experience on this order. This is definitely never what we want for our customers. After reviewing your order, I do see we have supervisors actively working on assisting. Additionally, I will be sure to submit the feedback on your experience to our upper management so that we may review this situation and take any and all necessary steps to ensure this does not occur again.

Regards,

James [Newegg Support]”


Verified
5/5
2019-07-25

Thumbs up!

"Good prices on products and issue is resolve in a timely manner Thanks ! would recommend to shop at this store."

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Rep reply posted 2019-07-25
A rep from Newegg.com (USA), LouisR., has responded:

“Hello,

Thank you so much for providing us with this feedback, we truly appreciate you taking the time to leave such a great review. Please let us know if there's anything else we can look into for you.


Thank you,
Louis [Newegg Support]”


Verified
4/5
2019-07-25

Customer Service

"Customer service very helpful and made great effort to resolve any problems"

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Rep reply posted 2019-07-25
A rep from Newegg.com (USA), LouisR., has responded:

“Hi,

Thank you for providing us with your feedback. We are glad to hear that we were able to assist you with any concerns you had.


Thank you,
Louis [Newegg Support]”


Verified
5/5
2019-07-24

Newegg is Awesome and so is their Support!

"Eva was eggceptional! I had issues with my original order with the shipping address from Paypal and did not realize this would cause my order to be cancelled and shipment returned and it had ruined my morning as I was depending on receiving my laptop today. My morning changed when I got Eva in chat. Eva understood my issue and worked tirelessly to help ensure that I get a replacement laptop as soon as possible, waiving rush shipping and processing charges as well as matching my original cost that I paid as the coupon is now expired and the price went up. I could tell that Eva really cared and wanted to do whatever she can to make my experience the best possible. I manage a customer support team and Eva is a shining example of who I would look for to be a member of my team. Please remember Eva come raise time and consider her the next time you are looking for promoting upwards as Eva knows how to provide world class white glove customer service as well as promote excitement about Newegg culture. Thanks again Eva and I hope I get you again next time, if they haven't shot you up to management yet!"

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Rep reply posted 2019-07-24
A rep from Newegg.com (USA), jamesCV, has responded:

“Hello there,

Wow, it is so wonderful to read your high praise for Newegg and our representative, Eva. It definitely sounds like she went above and beyond to provide the best overall experience. This is the ideal situation we strive to provide and I will be sure to forward your kind words and positive feedback to Eva and her supervisor. We truly appreciate you taking the time to share your experience and for providing a thorough review.

Regards,

James [Newegg Support]”


Verified
5/5
2019-07-23

Tony provided great assistance! Amazing representative! Everything was dealt with very quickly and professionally! Got amazing results!

"Amazing rep, put himself in my shoes to understand the struggle I am going with. Provided me with a great solution and assistance which other online representatives could never provide. Clear, concise, professional, relatable and very helpful. Highly recommended to work with and definitely deserves a bonus! Handled the case with care and urgency and I really appreciate his assistance as he made me feel like an actual valued customer.

Thank you once again!
"

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Rep reply posted 2019-07-23
A rep from Newegg.com (USA), jamesCV, has responded:

“Greetings Hassan,

Wow, it is so wonderful to hear about the great assistance provided to you by our representative, Tony. It sounds like he provided the level of empathy and urgency in providing a resolution that we always strive to provide. I will definitely be sure to forward your kind words and wonderful review to Tony and his supervisor so that he may get the recognition he deserves. We truly appreciate you taking the time to share your experience and for leaving this wonderful review.

Regards,

James [Newegg Support]”


Verified
5/5
2019-07-23

Very Helpful

"I spoke with two agents today. They were both very helpful. Tony spoke to me very forwardly and was very helpful. Because of service like this, I continue to recommend NewEgg to any friends and family members. "

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Rep reply posted 2019-07-23
A rep from Newegg.com (USA), jamesCV, has responded:

“Hi there,

It's wonderful to hear that our team was so helpful for you. I'm glad that our representative, Tony was able to ensure that you had a great experience and will continue to recommend Newegg. Thank you for taking the time to leave your review.

Regards,

James [Newegg Support]”


Verified
5/5
2019-07-22

Big Problem - BIG HELP!!

"I called support with 1question and 1 issue...
Richard was amazing and was quick to go the EXTRA mile to resolve both question and issue.
I have been a Local Store shopper 110 mile round trip for years and enjoy the convenience of shopping via the Website!!
Thanks Richard and NewEgg!!
"

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Rep reply posted 2019-07-23
A rep from Newegg.com (USA), jamesCV, has responded:

“Hi David,

I'm sorry to hear about the big problem but it's so great that we were able to provide big help. It's wonderful to see that our representative, Richard was able to go the extra mile to provide you an excellent resolution. This is the type of service we always hope to provide to all our customers. I will be sure to forward your positive review to Richard and his supervisor. Thank you for taking the time to leave this review.

Regards,

James [Newegg Support]”


Verified
5/5
2019-07-22

Great Customer Service

"Received a faulty part and they folded themselves backwards to make it good. Will definitely purchase from again."

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Rep reply posted 2019-07-23
A rep from Newegg.com (USA), jamesCV, has responded:

“Hello there,

I'm glad to hear that you received such great service. We always want to work as hard as possible to look for positive resolutions for all our customers. Thank you for taking the time to leave a review.

Regards,

James [Newegg Support]”


Verified
5/5
2019-07-22

Zo.M.Lorenzo Best Customer Service!

"I have called customer service four times trying making a purchase and finally when talking to Zo Lorenzo I felt like it might finally go through. He was polite straight forward and even reassured me that I was not the only one having this issue. My previous calls with customer service left me not wanting to spend my money here but Zo Lorenzo changed that hands down.
Thank Zo and I hope anyone else needing customer service is able to work with him as well!
"

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Rep reply posted 2019-07-23
A rep from Newegg.com (USA), jamesCV, has responded:

“Hi Paul,

It's so wonderful to hear that Zo was able to provide the best customer service experience. I'm sorry for any difficulty you experienced previously. I am very happy to hear he was able to turn around your feelings toward Newegg. I will be sure to forward your kind words and positive review to Zo and his supervisor. We truly appreciate you sharing your experience and leaving this review.

Regards,

James [Newegg Support]”


Verified
5/5
2019-07-22

The best online retailer for computer hardware!

"Been buying my hardware from Newegg since 2001. They'd have the cheapest pricing around. Shipping is very fast, most of the time next day from NJ (I am in NY) with free ground shipping. Customer service is top notch. I won't order from anywhere else!"

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Rep reply posted 2019-07-23
A rep from Newegg.com (USA), jamesCV, has responded:

“Hello Larry,

It is so great to hear that you have been buying from Newegg for such a long time. We know you have many options for your computer shopping needs and appreciate you continuing to shop with Newegg. We will make sure to continue to strive to provide the same type of wonderful experience you have had. Thank you for taking the time to leave a review.

Regards,

James [Newegg Support]”


Verified
5/5
2019-07-22

Great Price AND Great Service!

"Subject says it all... I really couldn't ask for more."


Rep reply posted 2019-07-23
A rep from Newegg.com (USA), jamesCV, has responded:

“Greetings Greg,

It's so wonderful to see that you found our prices and service to be great. We always strive to create the best experience for all our customers. Thank you for taking the time to leave a review.

Regards,

James [Newegg Support]”


Verified
1/5
2019-07-20

Won't refund me

"My order of a graphics card Hasnt even shipped and I need to cancel it so when I go to cancel it they say no even though it hasn't been shipped only the label has been made 1 Star I demand a refund."

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Verified
5/5
2019-07-20

Never Had an Issue

"I have been shopping there for over 10 years with $1000's of dollars spent and they have NEVER botched an order .
RMA's are painless and take minutes, they re-ship just as fast.
The item descriptions are by far the best in the industry, if you ordered the wrong part, it's 100% your fault.
"

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Rep reply posted 2019-07-22
A rep from Newegg.com (USA), jamesCV, has responded:

“Hello Greggory,

It's so wonderful to hear that you have never had an issue in your over 10 years of shopping with Newegg. We will be sure to keep working on providing the same excellent experience to all our customers. Thank you for taking the time to leave a review.

Regards,

James [Newegg Support]”