"Very competitive prices. Fast shipping. Unparalleled customer service. They have helped with any issue far beyond expectations and really take the time to assure the problem is resolved. I'm so impressed. It's hard to to buy all parts from newegg."
"Had a great experience with Vida L. She was very helpful, nice, and got my questions answered quickly and a in very friendly manner. I hope everyone else gets a customer service rep of the this caliber! Top notch!!!!!"
"I ordered 2 pair of headphones from Newegg that were listed as in-stock. Newegg did not indicate their seller was from South Korea. Newegg located in the USA needs to list the country of their resellers so their customers(me this time) can know what to expect. Previous history of dealing with Asian sellers has always been a problem. My current problem is that I do not have my items after 3 weeks and ALL the times I contacted them I was promised my items were ready to be shipped and will to me arrive shortly. I contacted Newegg and Tammy was very nice, but I did not like the idea I would have to wait ""6 more days"" to begin to get a refund. I feel that when a Newegg customer has no idea "IF" their items are going to be shipped, then Newegg should issue a credit immediately. What's wrong Newegg? Me waiting 3 weeks so far does not justify an immediate refund? The seller deducted my payment immediately after I placed the order and now I have to wait 6 more days just to begin the Newegg refund process. How twisted is Newegg's business practices if they thing that is right? Newegg, I bet you would not tolerate your funds being tied-up from someone you buy from up for this long AND without knowing at least a shipping date. Newegg, reread the part where I said that Newegg USA needs to have on each item the exact country it is shipped from. *EDIT* Newegg you asked me to fill out your survey. Why should I have to go thru your CAPTCHA junk when you asked me to help you by filling out your survey? "
"I recently had an electronic item turn out to be faulty and in need of being replaced. The RMA shipping label was in my email inbox before I had hung up my call to customer service. My representative LOGAN, was friendly, knowledgeable and handled my call the way a professional should. To everyone at Newegg, "Keep up the great work, you are truly appreciated." "
"I have been ordering from Newegg since 2003, and I keep coming back. They offer great prices, great selection, and great service. I feel like I almost always end up with a Free Shipping solution, and I've had thing delivered the next day, even when I didn't pay for next day shipping!
I just recently had a shipping issue where the package was marked as delivered but not received, and the CSR was so helpful and friendly and helped save a bad situation."
"I have contacted the customer service about an issue i had with an order, They were very polite, understanding and resolved my issue within few minutes to my satisfaction.
Will definitely keep coming back for savings, merchandise selection and reliability of service.
"Firstly, I have been using Newegg for all of my tech purchases since around 2008. Until this past month, I'd never had a problem. Any order that I've placed has been exactly what i ordered and came exactly when it was supposed to... Not happy? No problem! Money back or exchange and good to go.
Finally decided to sign up for a Newegg credit card... Setting it up was fairly easy, using it however :/
For some reason Newegg's verification dept. closed my account after trying to use my Newegg credit card. Needless to say, this was very frustrating, especially after my 3 or 4th call to Newegg customer service.
And then there was Victoria at Newegg customer service! Victoria went above and beyond to help me reopen my account. This person seems to truly value their customers and their satisfaction and because of her effort and great attitude, Newegg will continue to be my one stop shop for anything that I can purchase from them. Seriously, I had lost all hope and was on my last call before giving up.
Victoria, Thank you and i hope that you know what impact your great customer service has in today's world where customer service is becoming a thing of the past.
Huge hug again! You're awesome!
"Newegg offers a broad array of products at very competative prices. Had to call customer service for a small issue, Ezekiel, the customer service agent was extremly helpful and resolved my issue with ease."
"I had the wrong item for my computer and I was confused about what I needed for the will call so a quick call and now I know what to do. it only took 10 minutes."
"I ordered a PC Build Kit on April 4th, and without paying for expedited shipping had it on Monday April 8th. I went through a very specialized web portal set up for the promotion which included some peripherals, a toolkit, and a gift card. Except I didn’t get these extra bits. Using the chat support was not super helpful as they told me the promotion I participated in had closed 4 days before I even placed the order! I asked to speak to a supervisor and was given the main phone number for support. Phone support was a LOT better. As soon as I explained the situation, Heather went to work to figure out what happened and what could be done, I didn’t even need to ask for the supervisor. I did have to wait on hold for awhile as the situation was tricky. In the end they said they would send the peripherals and toolkit, as those were very clearly listed in the promotional site I used. However, they couldn’t send me the gift card as the language around what amount it should be was vague. I am a bit disappointed on that front.
But again, the phone agent was great to work with. I was worried I was going to have to make more of a case and fight for what I was expecting to get, but she saw the need right away and got after it for me."
"I had a pc issue and called into the customer service and they got my problem lined out best online service ive had "
"Samantha.S.Gentil helped me with my late return and made the process quick and painless was a joy to talk with her."
"The world would be a better place if everyone's return system and customer service were as good as Newegg's. They have comprehensive return policies spelled out clearly for all of their different types of products, and they even highlight the things that are non-refundable right on the product's page. I've interacted with their customer service three times in the past month, and each time they have resolved the issue quickly and pleasantly. Nothing bad to say."
"I've purchased small items from Newegg before, but this time I purchased all the components for my first computer build. Their web page makes it easy to get the right parts, while avoiding incompatibility. The parts were delivered promptly, even earlier than expected. When I discovered damage to the power supply, the agent was quick and courteous. He promptly set up a refund and reorder, and emailed me a return label. "
"I called Newegg looking for information on a part I bought years previous through their site, I didn't have any of my records from the purchase and had made a guest account at the time of purchase. Giving my representative, Tammy, as much information as I could about my order from memory, she was able to not only give me the date of purchase and find record of my item, but also provided me with the contact information of the manufacturer for me to get my warranty replacement.
Top quality service!!"
"Ordered a video card for a relative's birthday - the estimated shipping time (3-7 business days) should have been more than enough time to get there with time to spare. Some technical issue at their end caused the order processing to go much much slower than expected so instead of the card getting there 3-7 days after the order was placed it was actually going to get there closer to 12+ days thus missing my father-in-laws birthday. I contacted customer service about this and they were very receptive to my situation. The service rep rush processed and rush shipped a second card to ensure the card would make it there by my relatives birthday. I've been a Newegg customer since 2005 and good experiences like this are why I do all of my part shopping through Newegg."