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Product & services pricing
8.71/10
Chance of future purchase:
7.98/10
Shipping & packaging:
7.42/10
Customer service:
8.21/10
Return/Replacement policy:
8.26/10
Featured Review


Verified
5/5
2019-06-23

A Shout-Out for Brandon, Cid, Donnie, Heather, and Keith (Seller 2121)

"Today, consumers have a greater number of choices in the global marketplace. I wanted to let you know that I genuinely appreciate your superior customer service. Newegg's commitment to excellence is second to none, and their vision, innovative thinking, and yeoman service put the company at the top. If personnel are unable to answer a question, which is rare indeed, they immediately query their supervisors or managers for guidance and provide the necessary information to customers. Their attentive and alert presence and caring attitude make shopping at Newegg a pleasure. I applaud Brandon, Cid.J.Herrera, Donnie.D.Saldana, Heather.A.Snyder, and Keith.A.Haro for assistance with recent purchases. If Newegg had a 'Going the Extra Mile Award,' their worthy accomplishments and skills would deserve such special praise and recognition. Thank you, Newegg, for training and retaining such high-calibre employees."

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Rep reply posted 2019-06-24
A rep from Newegg.com (USA), jamesCV, has responded:

“Greetings,

Wow, it is wonderful to see the shout out you have left for our customer service representatives. I'm glad that they were able to each ensure you had an overall positive experience with Newegg. We are all striving to assist our customers and I will be sure to pass on your positive feedback to our team. Thank you for taking the time to write such a thorough review.

Regards,

James [Newegg Support]”


Verified
5/5
2019-06-21

Excellent resolution to a problem...

"Dealt with Jeremy G. ; spent the time to resolve a issue I had with a purchase. Jeremy was sincere, knowledgeable, and came to a resolution EXCEEDING my expectations. Highly recommend Newegg.com."

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Rep reply posted 2019-06-24
A rep from Newegg.com (USA), jamesCV, has responded:

“Hello there,

It is so wonderful to hear how our representative, Jeremy, was able to exceed your expectations while providing an excellent resolution to your issue. This is exactly the type of service we ask our representatives to strive to provide. I will be sure to pass on your positive review over to Jeremy and his supervisor. Thank you for taking the time to share your experience and for leaving this review.

Regards,

James [Newegg Support]”


Verified
5/5
2019-06-20

Newegg is the best!

"Great customer service, they sue patent trolls, and have great pricing. Whats not to love?!"


Verified
5/5
2019-06-20

A+ Customer Service

"Jeremy is amazing, I am a first time customer with New Egg and ordered parts to my new home address in Washington, DC. Being new to city living, this was my first time being the victim of a porch thief and when I came home to find my delivery it was gone. I opened a claim and explained my situation, Jeremy was able to find the best possible solution to ensure my parts were sent quickly to me and a refund began to process."

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Verified
5/5
2019-06-20

Great customer service

"I purchased an OLED LG TV from Newegg at a super price! FedEx delivered it to my home a few days later than promised although not NE fault. The picture was beautiful, the sound quality was the best I’ve ever heard from a TV. I was very happy with my choice, at first. However, after watching it for about 2 hours, it powered off on its own and would not turn back on. After about an hour, it started working again. I was skeptical but hoped the problem was just a fluke - a power surge or dip or something like that. Well it kept happening and when I called NE to have it replaced, they could not have been more helpful in facilitating my replacement. The new unit arrived a couple of days ago and so far, so good. The new TV seems to be working fine. I would have preferred to purchase it from the popular national brick and mortar chain with an alliterative name, hint hint, that claims they price match “any” price, BUT THEY DO NOT, just for this type of situation, but like I just stated, THEY WOULD NOT MATCH THIS PRICE! Hats off to the Newegg team, they get top marks from me!"

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Verified
5/5
2019-06-18

I'll do business w/ these folks again and again as I have.

"Really good customer service, Liandra!"

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Rep reply posted 2019-06-18
A rep from Newegg.com (USA), jamesCV, has responded:

“Greetings Jim,

It's great to hear that Liandra provided such good service. We always pride ourselves on working toward providing the best experience possible for our customers. Thank you for taking the time to leave a review.

Regards,

James [Newegg Support]”


Verified
5/5
2019-06-16

simply amazing!

"Customer support from Newegg is top notch, they are always willing to work with you for a resolution to any situation you can come up with. I work for a big brand PC/technology company and I always refer customers to Newegg when they want to upgrade parts."

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Rep reply posted 2019-06-17
A rep from Newegg.com (USA), jamesCV, has responded:

“Hello Jon,

Wow, it is so great to see the high praise you have for our customer support. We appreciate that you refer customers to our site and will be working to ensure that we continue to hold up to the standards you have experienced. Thank you for taking the time to share and for leaving this review.

Regards,

James [Newegg Support]”


Verified
5/5
2019-06-16

If you ever need help from Customer Service DO NOT go to live chat

"I needed to make a return for a defective desktop pc, and I had a very unpleasant time trying to get help from their live chat staff. In the end, they couldn't help me in a satisfactory way, so I made a call and spoke to Amanda.B.Munoz for assistance, and she did what I asked the staff in live chat to do for 4 days in a matter of minutes, all while being courteous and accommodating. I lost all faith in Newegg when their live chat failed me, but Amanda's exceptional service brought back a glint of hope in me to give Newegg another try. If anyone has issues with their order or products DO NOT try to resolve it with live chat, just give them a call and ask for Amanda!"

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Rep reply posted 2019-06-17
A rep from Newegg.com (USA), jamesCV, has responded:

“Greetings,

I'm so sorry to hear about your experience with our chat support but it is wonderful to see that Amanda was able to step up and assist quickly and professionally. That is definitely the type of service we always hope to provide. I will be sure to pass on your kind words and positive feedback to Amanda and her supervisor. We truly appreciate you taking the time to share your experience and for leaving this review.

Regards,

James [Newegg Support]”


Verified
5/5
2019-06-15

Customer Service is awesome!

"I called in concerned about a gift card purchase that was still in processing, but I wanted to use it toward a purchase that had a promo code that expired on Sunday. Tammy in Customer Service worked hard to make sure that even if my gift card didn't finish processing before the promo code expired that I would still get the discount it offered. This is why I keep buying from NewEgg!"

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Rep reply posted 2019-06-15
A rep from Newegg.com (USA), jamesCV, has responded:

“Hello Casey,

Wow, it is great to read your high praise of the customer service experience. It definitely sounds like Tammy did a wonderful job in going above and beyond. This is the type of experience we always want for our customers. I will be sure to pass on your positive feedback to Tammy's supervisor. We truly appreciate you taking the time to share your experience and for leaving this review.

Regards,

James [Newegg Support]”


Verified
5/5
2019-06-14

If you need something, get it from here and you won't regret it

"You want a good experience, a great service, with nothing to worry about from great products to damaged or defect items, Newegg is one place where they respect their customers and will not let them down no matter what. A great company, I will always recommend it to whoever needs any Computer related products. Thanks Newegg! I would like to extend my thanks to awesome support from Iverson l Ai and Lesley B Zou. "

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Rep reply posted 2019-06-15
A rep from Newegg.com (USA), jamesCV, has responded:

“Greetings,

Wow, it is great to read your high praise for Newegg. We always strive to assist our customers and it's great to see that we were successful in providing an excellent overall experience. I will be sure to pass on your positive words to Iverson and Lesley. Thank you for taking the time to share your experience.

Regards,

James [Newegg Support]”


Verified
5/5
2019-06-13

Lost Item

"Called Newegg about problem why so long to get my product and it was checked and instead of waiting so long Newegg is sending me out another one right away caring about me the customer I give Newegg a 10 plus for caring about me as a customer."

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Rep reply posted 2019-06-14
A rep from Newegg.com (USA), jamesCV, has responded:

“Hello Mike,

I am sorry to hear about your lost item but it's great to see that our team was able to step up and work on sending you a replacement right away. We always want to work to help our customers as best as possible. Thank you for taking the time to share your experience and for leaving this review.

Regards,

James [Newegg Support]”


Verified
5/5
2019-06-12

NewEgg is Awesome

"We love NewEgg! It is our go-to store for computer parts and accessories."

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Rep reply posted 2019-06-12
A rep from Newegg.com (USA), jamesCV, has responded:

“Hello there,

It is so great to read your high praise. I'm glad that Newegg is your go-to store for computer parts and accessories. We will work on making sure to uphold the standards you have become accustomed to, along with providing excellent customer service. Thank you for taking the time to leave this wonderful review.

Regards,

James [Newegg Support]”


Verified
5/5
2019-06-12

Cy.A.Dinsmore customer service

"I had make a mistake by ordering a water-cooling graphics card instead of a triple fan one. Cy was able to recall my order and put my mind at ease. When spending $1500 on computer hardware its awesome to know newegg not only values you as a consumer but also as a guest. "

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Rep reply posted 2019-06-12
A rep from Newegg.com (USA), jamesCV, has responded:

“Greetings Dom,

It is so wonderful to hear about how Cy was able to assist and put your mind at ease. We are always striving to provide the best experience for all our valued customers. We appreciate you taking the time to share your experience and for leaving a thorough review.

Regards,

James [Newegg Support]”


Verified
5/5
2019-06-12

Quick and easy!

"I was erroneously shipped a wrong part for my iPad, and it only took a few minutes for my agent, Drew, to fix my problem and give me a courtesy refund! I've been a happy newegg.com customer for ages, and this is why I still am. Thanks!"

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Rep reply posted 2019-06-12
A rep from Newegg.com (USA), jamesCV, has responded:

“Greetings Colin,

I'm sorry to hear that you were shipped the wrong part but it's so great that Drew as able to step in and fix your problem. We truly appreciate you continuing to be a valued Newegg customer and we will keep working on maintaining this level of service in the future. Thank you for taking the time to share your experience and for leaving this review.

Regards,

James [Newegg Support]”


Verified
5/5
2019-06-12

Item Purchase Inquiry

"Experience date: 6/12/2019. I called to ask about a laptop i recently purchased, and the rep was respectful, knowledgeable, and fast! I seldom encounter such pleasantness and competence in one customer service experience. New Egg has done exceptionally well with their team choice here! Thank you!"

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Rep reply posted 2019-06-12
A rep from Newegg.com (USA), jamesCV, has responded:

“Greetings Jessica,

Wow, it is wonderful to read about your recent experience with our customer service representative. We ask all our representatives to strive to provide an excellent experience to all our customers. Thank you for taking the time to share your experience and for leaving this review.

Regards,

James [Newegg Support]”