ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
6.08/10
Chance of future purchase:
4.50/10
Shipping & packaging:
5.74/10
Customer service:
5.19/10
Return/Replacement policy:
6.07/10

Verified
5/5

2019-07-19

Always Order Tech From Newegg

"I always order my major tech from Newegg for the competitive price, knowledgeable service people, and safe shipping. The only time I received anything DOA was when I ordered a refurbished item. Can't say the same of Amazon or other sellers."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-07-19

Its great

"customer service is good and the executive is amazing "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-07-18

Treated with the upmost respect

"My experience with Newegg was outstanding! I had the privilege of speaking with Amber. I've never in my life had a more pleasurable, informative and not to leave out helpful experience chatting with a customer service agent than I had with Amber. Amber is the epitome of professionalism in my book. How fortunate I was to have Amber take my call. Newegg you have a gem, asset and to say the least the perfect representation of your company in Amber. Amber, thank you for your genuinity. Completely satisfied customer, Armando Garcia"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-07-18

Overseas Return

"I just had the very best customer service that a customer could possibly receive! The rep totally understood everything I was saying, automatically knew the return policy and directed me on how it would be handled and proceeded to support our agency by submitting a claim on our behalf. I was extremely happy with this service. I would definitely recommend Newegg to any potential customer."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-07-18

Great reseller!

"Item was as described, fast shipping, would do buss. again ;-)"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2019-07-17

Don't like being lied to

"I understand that in a pre-order I'm not going to get a product exactly when I want it. However, when I contact customer service, I at least demand, and expect the truth, so at the very least, I can make informed decisions. In a nutshell I ordered a motherboard a week ago, in which the release date is the 7/16. On this date, I politely asked through chat, if stock came in and what is the reasonable amount of time, I should expect my order to be fulfilled. They replied that they receive 300, and that it took a day to check it into stock, and to contact them the next day if I don't see an email that my order has been filled. So I wait a day, and thus I contact them today (17th), with the same inquiry, and CS replied, "We didn't receive any stock." So I asked, then why have I been lied to, at which they replied they are sorry for the understanding. I said, it's not understanding, it's intentional misinformation, the message was clear, and it was false. After multiple attempts to claim it was a "misunderstanding", and not admitting to the lie, she then said, "It's possible that stock did come in, and that all pre-orders for that stock was fulfilled, and that it went out-of-stock before your order was filled." umm.. which one is it? Why there stock or not? Why backtrack your lie, with another lie? What's the point of lying. So I told her that there's "not point in lying, and that if you told the truth, and stock hadn't truly come in, then I would have cancelled and purchased another motherboard in stock. But since you chose to keep this deception up, not only am I cancelling my pre-order, I'm taking all future commerce elsewhere." They basically responded by saying "Sorry for the MISUNDERSTANDING". LOL, even after all that, they won't admit they lied."


Verified
5/5

2019-07-17

I messed up and Newegg fixed it (Returns)

"This was the easiest return I could have had. I had messed up by not reading the return policy, it was a replace only, and when Drew G got on the chat they supported me and fully refunded my purchase even though I was the one to mess up. Keep in mind, read all the information about your product before proceeding to checkout. I did not and messed up big time, but Newegg fixed my issue immediately. Thanks!"


Verified
5/5

2019-07-16

Excellent service

"I was first granted a refund on a item that normally isnt eligible for store credit, I was then able to purchase an item of equal or greater value(in this case greater) with cash out of pocket and have that initial store credit refund transferred back to its original payment once the claim was completed so I wouldn't miss out on an opportunity on a brand new item. I'm very grateful as many companies wouldn't have such great customer service!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-07-16

Fantastic company to deal with

"I purchased a lot of computer components from Newegg, and I mean a lot. There was not a single issue that has not been resolved immediately, and to begin with there were just a few issues (2 or 3). Never had to wait more than a minute to talk to customer service representative. Overall outstanding company, and my only hope is that Amazon wouldn't kill it, like it kill so many others."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-07-16

Great over the phone support

"Decided to return a graphics card for a different one. They gave me free 2 day shipping return label and free today shipping on the new graphics card. All of this because the graphics card was too big for my case. The mistake was my own and they really took care of me. Would highly recommend :)"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-07-15

Best customer support

"I had ordered a laptop that then went onto a sale. I called to see if anything could be done and I was given a credit for the amount I missed out on. It is easily the best customer service I’ve ever had. 10/10 Renee"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-07-15

Easy

"I had been going back, and forth with the company (Dell) I got my laptop from to get money back they promised me. They kept giving me different numbers to call, and redurecting me. Finally after over a month I talked to the NewEgg representative, and got to the bottom of it. He called other numbers himself, and finally resolved the problem in less then 20 min. Greatly appreciated his efforts!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-07-15

excellent customer service

"The service rep I spoke to was very pleasant, courteous, very helpful and efficient in answering questions and accomodating my requests.
"


Verified
5/5

2019-07-14

Greatest Customer Care

"I planned for a new enthusiast desktop build for more than a few years before I decided to go ahead with it in late 2018. The new graphics adapters from NVIDIA finally arrived on the market in September. I bought the parts I had planned on as soon as they were released and available, from September to November. While I was waiting for the final part to become available, I changed my mind about which motherboard to use. I had already purchased a motherboard from Newegg.com, which I kept in its box while waiting for the other parts to arrive, so I called them to see if I could exchange it for a different motherboard. Newegg granted me full store credit when they really didn't have to. The motherboard was in my possession for more than 30 days (the return period in which you can return an item for full credit). This month, July 2019, I purchased a monitor from Newegg that perfectly complements my build; and, I used my Newegg store credit to cover part of its cost. Newegg.com has the nicest and most personable and intelligent representatives than any of the vendors of PC hardware that I've ever dealt with. Thank you, Newegg, for servicing my needs with excellent customer care. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-07-12

Customer Service Experience

"Had an excellent NewEgg customer service experience on 20190712 around 1400 CT.

Contacted by NewEgg customer service leader / agent W, L and they were super professional, helpful and reassuring. No company is perfect, but I can faithfully state that in my experience the NewEgg customer service team is dependable and approachable. I strongly recommend contacting them and trusting them with any NewEgg issue any customer could face.

Thank you NewEgg Customer service team!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges