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Product & services pricing
6.08/10
Chance of future purchase:
4.50/10
Shipping & packaging:
5.74/10
Customer service:
5.19/10
Return/Replacement policy:
6.07/10

Verified
1/5

2019-07-25

Worst service I've ever had!

"I placed my order 11 days ago and I haven't received my tracking information. I've been calling and sending emails to customer service and they cannot tell me when they are going to ship it. Every time I call is with a different person and they just tell me they cannot contact the warehouse or whoever is shipping my order. Four days ago they told me they've already shipped it, I have a national business meeting tomorrow and I won't have my order here. If they hadn't lie to me about it been shipped four days ago, I would probably still have time to buy it from another company. Of course I would never to buy from them, they are blaming their vendors for not answering their emails. I bought from NewEgg.com not from other vendors, of course that's their responsibility and they are the ones that have to make sure all the orders are shipping on time. Definitely not a trustworthy or reliable company. They are a total joke!"

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Verified
5/5

2019-07-25

Thumbs up!

"Good prices on products and issue is resolve in a timely manner Thanks ! would recommend to shop at this store."

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Verified
4/5

2019-07-25

Customer Service

"Customer service very helpful and made great effort to resolve any problems"

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Verified
5/5

2019-07-24

Newegg is Awesome and so is their Support!

"Eva was eggceptional! I had issues with my original order with the shipping address from Paypal and did not realize this would cause my order to be cancelled and shipment returned and it had ruined my morning as I was depending on receiving my laptop today. My morning changed when I got Eva in chat. Eva understood my issue and worked tirelessly to help ensure that I get a replacement laptop as soon as possible, waiving rush shipping and processing charges as well as matching my original cost that I paid as the coupon is now expired and the price went up. I could tell that Eva really cared and wanted to do whatever she can to make my experience the best possible. I manage a customer support team and Eva is a shining example of who I would look for to be a member of my team. Please remember Eva come raise time and consider her the next time you are looking for promoting upwards as Eva knows how to provide world class white glove customer service as well as promote excitement about Newegg culture. Thanks again Eva and I hope I get you again next time, if they haven't shot you up to management yet!"

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Verified
5/5

2019-07-23

Tony provided great assistance! Amazing representative! Everything was dealt with very quickly and professionally! Got amazing results!

"Amazing rep, put himself in my shoes to understand the struggle I am going with. Provided me with a great solution and assistance which other online representatives could never provide. Clear, concise, professional, relatable and very helpful. Highly recommended to work with and definitely deserves a bonus! Handled the case with care and urgency and I really appreciate his assistance as he made me feel like an actual valued customer.

Thank you once again!
"

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Verified
5/5

2019-07-23

Very Helpful

"I spoke with two agents today. They were both very helpful. Tony spoke to me very forwardly and was very helpful. Because of service like this, I continue to recommend NewEgg to any friends and family members. "

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Verified
5/5

2019-07-22

Big Problem - BIG HELP!!

"I called support with 1question and 1 issue...
Richard was amazing and was quick to go the EXTRA mile to resolve both question and issue.
I have been a Local Store shopper 110 mile round trip for years and enjoy the convenience of shopping via the Website!!
Thanks Richard and NewEgg!!
"

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Verified
5/5

2019-07-22

Great Customer Service

"Received a faulty part and they folded themselves backwards to make it good. Will definitely purchase from again."

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Verified
5/5

2019-07-22

Zo.M.Lorenzo Best Customer Service!

"I have called customer service four times trying making a purchase and finally when talking to Zo Lorenzo I felt like it might finally go through. He was polite straight forward and even reassured me that I was not the only one having this issue. My previous calls with customer service left me not wanting to spend my money here but Zo Lorenzo changed that hands down.
Thank Zo and I hope anyone else needing customer service is able to work with him as well!
"

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Verified
5/5

2019-07-22

The best online retailer for computer hardware!

"Been buying my hardware from Newegg since 2001. They'd have the cheapest pricing around. Shipping is very fast, most of the time next day from NJ (I am in NY) with free ground shipping. Customer service is top notch. I won't order from anywhere else!"

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Verified
5/5

2019-07-22

Great Price AND Great Service!

"Subject says it all... I really couldn't ask for more."


Verified
1/5

2019-07-20

Won't refund me

"My order of a graphics card Hasnt even shipped and I need to cancel it so when I go to cancel it they say no even though it hasn't been shipped only the label has been made 1 Star I demand a refund."

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Verified
5/5

2019-07-20

Never Had an Issue

"I have been shopping there for over 10 years with $1000's of dollars spent and they have NEVER botched an order .
RMA's are painless and take minutes, they re-ship just as fast.
The item descriptions are by far the best in the industry, if you ordered the wrong part, it's 100% your fault.
"

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Verified
5/5

2019-07-19

Amazing Service

"Normally when you can't find what you are looking for it's already a bad day and you definitely don't want to write a review but today is different as I was working with Azlynn.A.Villalba she stayed with me the whole time as we were both still trying to find the item I was looking for now like I said I didn't find what I was looking for but the fact that now like I said I didn't find what I was looking for but the fact that Azlynn.A.Villalba stayed with me the whole time just made the experience worth it I hope there are more people like Azlynn.A.Villalba who answer the phone when people call in for questions or looking for something thanks once again for your amazing service."


Verified
5/5

2019-07-19

Always Order Tech From Newegg

"I always order my major tech from Newegg for the competitive price, knowledgeable service people, and safe shipping. The only time I received anything DOA was when I ordered a refurbished item. Can't say the same of Amazon or other sellers."

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