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Product & services pricing
8.91/10
Chance of future purchase:
8.38/10
Shipping & packaging:
7.81/10
Customer service:
8.60/10
Return/Replacement policy:
8.49/10
Featured Review


Verified
5/5
2019-06-27

They fixed a UPS delivery issue FAST :-)

"I accidentally had a re-route on my incoming UPS package that NewEgg shipped to me, that UPS was unable to help with. I called NewEgg to help, and they had it fixed, re-routed back to my home address, within minutes!! I'm moving my bookmark for NewEgg above all of the other vendors I have recently used.

Thank you!!
"


Rep reply posted 2019-06-27
A rep from Newegg.com (USA), jamesCV, has responded:

“Hello Daniel,

It's so wonderful to hear that our team was able to step in and quickly assist with a UPS delivery issue. This is definitely the type of experience we always strive to provide and it is great to know this has pushed our bookmark to the top. Thank you for taking the time to write your review.

Regards,

James [Newegg Support]”


Verified
5/5
2019-06-26

Newegg Rocks!!

"I bought a Xerox Color Laser MFP Machine 6-10-2019 from Market Place. I contacted the seller who sold the actual Printer, First initial is "NothingButSavings.com" could not help. I contacted once, sending email and second time Jason, Newegg Customer Representative contacted them on my behalf. There solution was to call Xerox ask for the solution.
After an hour with Xerox with No Solution. Call back Newegg, this time Tony answer the call. He too was courteous and extremely professional, help me. Check the notes, assess the issue at hand and with in less than 10 minutes problem was Solved. That's customer care.


Thanks Newegg

"

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Rep reply posted 2019-06-27
A rep from Newegg.com (USA), jamesCV, has responded:

“Greetings,

Wow, it is awesome to read your high praise for Newegg. I'm glad to hear about the great experience provided by our customer service representatives. We always ask them to aim to provide the best experience possible. Thank you for taking the time to leave this review.

Regards,

James [Newegg Support]”


Verified
5/5
2019-06-25

Quick Returns

"I got some G.SKILL TridentZ RGB RAM to supplement my existing kit, it sat around for a week while I re-assembled my PC. Upon booting, the sticks just refused to light up. The existing, matching kit of TridentZ RGB was still functional. After googling, and trying a myriad of solutions (software reinstall/BIOS update/enabling SPD write/switching around the sticks on the board) NOTHING would get this new kit to work. I could have just used the RMA feature on the site, but I can't stress enough how excellent Newegg's personal customer service is. It's always hassle-free, plus I had a question regarding my previous return of the glass side panel from a week prior. Coincidentally the very same rep helped me out! Thanks so much for all your help, Cid!"

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Rep reply posted 2019-06-26
A rep from Newegg.com (USA), jamesCV, has responded:

“Hello John,

Wow, it is so wonderful to read your high praise for your experience with our customer service team. I'm so glad that Cid was able to quickly assist you with an excellent resolution for this unfortunate incident. We are always here to try and help and I am so glad that you were left super satisfied. Thank you for taking the time to share your experience and for leaving this review.

Regards,

James [Newegg Support]”


Verified
5/5
2019-06-25

"Great prices and search function and incredibly helpful support staff"

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Rep reply posted 2019-06-25
A rep from Newegg.com (USA), jamesCV, has responded:

“Hello there,

It is so wonderful to see that you found our prices and search function to be great. We are always striving to provide the best overall experience for all our customers. Thank you for taking the time to leave a review.

Regards,

James [Newegg Support]”


Verified
5/5
2019-06-25

" Edmund was very helpful with explaining the process of dealing with third party vendors. Although the problem remains he did everything he he could to help me even going as far as reaching out to the vendor on my behalf. I do hope I can get this problem resolved though. If the vendor doesnt get back to me Edmund told me to give newegg a call back so they could help me in other ways."


Rep reply posted 2019-06-25
A rep from Newegg.com (USA), jamesCV, has responded:

“Hello there,

I'm sorry to hear that the problem remained, but it's great that our representative was able to be quite helpful. We are definitely here to continue looking into assisting. Thank you for taking the time to share your experience and for leaving this review.

Regards,

James [Newegg Support]”


Verified
5/5
2019-06-25

Amazing customer service

"Went ahead and contacted the manufacturer FOR ME which is straight up unheard of and expedited my return.

Amazing dude.
"

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Rep reply posted 2019-06-25
A rep from Newegg.com (USA), jamesCV, has responded:

“Hi there,

It is wonderful to hear about the amazing customer service experience provided to you by our representative. It definitely sounds like he went the extra mile to assure he provided the type of service we always hope for our customers. Thank you for taking the time to share your experience and for leaving this review.

Regards,

James [Newegg Support]”


Verified
5/5
2019-06-25

Awesome customer service

"I bought a Gigabyte board with a 4 pin led for my fans and I needed a 3 pin and they sent me a return label, gave me a refund and I ordered the correct board with the 3 pin connector. The whole process went very smoothly and I am extremely happy how easy it was. You’ve got a customer for life on pc parts!"

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Rep reply posted 2019-06-25
A rep from Newegg.com (USA), jamesCV, has responded:

“Hello Matthew,

It is so great to read your review about the awesome customer service experience you had with our team. I'm glad that we were able to assist with a smooth and easy process for getting you your Gigabyte board. We truly appreciate you taking the time to share your experience and for leaving this review. We will be sure to continue working on providing this type of experience and are so happy to see that you are a customer for life on PC parts!

Regards,

James [Newegg Support]”


Verified
5/5
2019-06-25

Excellent service

"The customer service representative was really helpful "

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Rep reply posted 2019-06-25
A rep from Newegg.com (USA), jamesCV, has responded:

“Hello Jason,

It's wonderful to hear about the excellent service you experienced with our representative here at Newegg. We are always striving to provide the best overall experience possible. Thank you for taking the time to leave a review.

Regards,

James [Newegg Support]”


Verified
1/5
2019-06-24

Dishonest

"So i ordered Tuesday in the morning. They didn't ship till Friday late at night. I'll receive my package next Thursday by end of day. So it will take 8 business days.
My problem is that throughout the ordering they were advertising 3-5 business days shipping. I know that handling is a separate thing, but they didn't mention anything about handling or that there's additional time for that, etc...
Facts are:
1. They were two days late to ship it compared to what they promised in the confirmation email.
2. Newegg representative wanted my to search their terms & conditions to find that there is a handling time that is in addition to the shipping time.
3. It will take 8 business days for me to receive my item.
I haven't used newegg or monoprice since 2010, because Amazon knows what they are doing.

Based on the facts above, they are a POS retailer. Change my mind.
"

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Rep reply posted 2019-06-24
A rep from Newegg.com (USA), jamesCV, has responded:

“Good morning,

I am truly sorry to hear of your dissatisfaction with regards to your recent order. It is never our intention to cause any dissatisfaction or confusion to our customers. I have found your order and will be following up shortly.

Regards,

James [Newegg Support]”


Verified
5/5
2019-06-23

A Shout-Out for Brandon, Cid, Donnie, Heather, and Keith (Seller 2121)

"Today, consumers have a greater number of choices in the global marketplace. I wanted to let you know that I genuinely appreciate your superior customer service. Newegg's commitment to excellence is second to none, and their vision, innovative thinking, and yeoman service put the company at the top. If personnel are unable to answer a question, which is rare indeed, they immediately query their supervisors or managers for guidance and provide the necessary information to customers. Their attentive and alert presence and caring attitude make shopping at Newegg a pleasure. I applaud Brandon, Cid.J.Herrera, Donnie.D.Saldana, Heather.A.Snyder, and Keith.A.Haro for assistance with recent purchases. If Newegg had a 'Going the Extra Mile Award,' their worthy accomplishments and skills would deserve such special praise and recognition. Thank you, Newegg, for training and retaining such high-calibre employees."

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Rep reply posted 2019-06-24
A rep from Newegg.com (USA), jamesCV, has responded:

“Greetings,

Wow, it is wonderful to see the shout out you have left for our customer service representatives. I'm glad that they were able to each ensure you had an overall positive experience with Newegg. We are all striving to assist our customers and I will be sure to pass on your positive feedback to our team. Thank you for taking the time to write such a thorough review.

Regards,

James [Newegg Support]”


Verified
5/5
2019-06-21

Excellent resolution to a problem...

"Dealt with Jeremy G. ; spent the time to resolve a issue I had with a purchase. Jeremy was sincere, knowledgeable, and came to a resolution EXCEEDING my expectations. Highly recommend Newegg.com."

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Rep reply posted 2019-06-24
A rep from Newegg.com (USA), jamesCV, has responded:

“Hello there,

It is so wonderful to hear how our representative, Jeremy, was able to exceed your expectations while providing an excellent resolution to your issue. This is exactly the type of service we ask our representatives to strive to provide. I will be sure to pass on your positive review over to Jeremy and his supervisor. Thank you for taking the time to share your experience and for leaving this review.

Regards,

James [Newegg Support]”


Verified
5/5
2019-06-20

Newegg is the best!

"Great customer service, they sue patent trolls, and have great pricing. Whats not to love?!"


Verified
5/5
2019-06-20

A+ Customer Service

"Jeremy is amazing, I am a first time customer with New Egg and ordered parts to my new home address in Washington, DC. Being new to city living, this was my first time being the victim of a porch thief and when I came home to find my delivery it was gone. I opened a claim and explained my situation, Jeremy was able to find the best possible solution to ensure my parts were sent quickly to me and a refund began to process."

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Verified
5/5
2019-06-20

Great customer service

"I purchased an OLED LG TV from Newegg at a super price! FedEx delivered it to my home a few days later than promised although not NE fault. The picture was beautiful, the sound quality was the best I’ve ever heard from a TV. I was very happy with my choice, at first. However, after watching it for about 2 hours, it powered off on its own and would not turn back on. After about an hour, it started working again. I was skeptical but hoped the problem was just a fluke - a power surge or dip or something like that. Well it kept happening and when I called NE to have it replaced, they could not have been more helpful in facilitating my replacement. The new unit arrived a couple of days ago and so far, so good. The new TV seems to be working fine. I would have preferred to purchase it from the popular national brick and mortar chain with an alliterative name, hint hint, that claims they price match “any” price, BUT THEY DO NOT, just for this type of situation, but like I just stated, THEY WOULD NOT MATCH THIS PRICE! Hats off to the Newegg team, they get top marks from me!"

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Verified
5/5
2019-06-18

I'll do business w/ these folks again and again as I have.

"Really good customer service, Liandra!"

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Rep reply posted 2019-06-18
A rep from Newegg.com (USA), jamesCV, has responded:

“Greetings Jim,

It's great to hear that Liandra provided such good service. We always pride ourselves on working toward providing the best experience possible for our customers. Thank you for taking the time to leave a review.

Regards,

James [Newegg Support]”