"I was able to resolve my issue quickly through chat"

"I ordered 3 HDD drives in BlackFriday. Upon receiving my items, I realised that one of the drives was not the one I ordered. Mind you I am an international buyer, so shipping and taxes are a headache as is.

Newegg has a reputation of not refunding shipping, nor offering shipping for the return, and for some questionable practices (Gamers'Nexus saga). Regardless, I contacted support. Immediately, the representative apologised for the mistake and let me know that he will see what he can do. Then, he offered me a full refund with a shipping label, and -get this- PRICE MATCH AND FREE SHIPPING IF I ORDER A REPLACEMENT! DO YOU BELIEVE THAT? They basically made up for me missing on Blackfriday by giving me free shipping (normally, free shipping requires paying twice as much as what the drive costs) and by billing me the price of Blackfriday. I am so satisfied, and as much as amazon truly takes care of their customers, I honestly don't think Amazon would have done this.

Newegg SHOCKED me by their initiative, and left me satisfied, and feeling respected and taken care off. And I will ABSOLUTELY consider Newegg before going to any other retailer.

Shoutout to Vincent D. You are a champ!"

"Had an issue with an order placed by mistake, it was resolved quickly and efficiently."

"Christian D was an awesome help and solved my issues immediately!"

"Chris was attentive to all my needs and was able to get the lowest price possible. He was patient and attentive alll while answering all my questions, would recommend. "

"Great chat service. Chris was able to walk me through the return process for an item that I could not return myself on the website. He has a great radio voice."

"I had a chat with Christian D. and he forwarded the information for either product resent or refund per newegg.com "

"For some reason, Newegg sent me an open box HDD rather than a new one like I ordered, but I explained the situation to Christian, sent a few pictures, and had a replacement set up in no time. Hopefully this will be what I ordered. "

"Christ was able to answer all of my questions clearly, thanks again!!"

"Very helpful. Working with me to get an order replaced "

"The representative I spoke to was very helpful and resolved my issue within minutes. This customer service is absolutely amazing in comparison to the couple of times I've had to talk to representatives from other companies. "

"While experiencing some confusion while making a purchase, Customer Service representative "Christian D." appeared in a chat window and was able to resolve my issues quickly and professionally. It made for a good customer experience."

"They were very helpful and quick to respond, very nice and prompt with my request!"

"Newegg has consistently proven themselves to be a standout in terms of customer service. Their dedication to providing exceptional support is commendable. Every time I've reached out to their customer service team, I've been met with professionalism, courtesy, and a genuine willingness to assist.

One of the things I appreciate most is their responsiveness. Whether it's a query about an order, a technical issue, or seeking advice on a product, Newegg's support team has always been prompt in their responses. They make sure to address concerns swiftly, minimizing any inconvenience on the customer's end.

Moreover, their representatives are knowledgeable and resourceful. They've consistently gone above and beyond to ensure that my questions were not just answered but answered comprehensively. Their expertise in the products they sell and their ability to provide accurate information has been invaluable in making informed purchase decisions.

Additionally, their commitment to customer satisfaction is evident through their proactive approach. On several occasions, they've reached out to follow up on issues, ensuring that everything was resolved to my satisfaction. This level of care and attention to detail truly sets them apart.

Overall, Newegg's customer service stands as a benchmark for excellence. They prioritize their customers, demonstrate efficiency, and exhibit a genuine desire to assist. It's this level of commitment that keeps me returning as a loyal customer, knowing that I can rely on their exceptional service whenever I need assistance. Kudos to the Newegg team for consistently setting the bar high in customer service!"

"Its nice to know that they have a good customer service system, returns are a pain in the A but they made it as easy as it can be"