"Customer service has been amazing throughout my purchase and made it very smooth even when i was in doubt or having trouble with my order. The laptop came in good working order and i have no complaints so far on the build quality. Even added on replacing the thermal pasting and upgraded the wifi card days after purchasing the laptop. Shipping was quick and fast, much faster then i had expected. "
"I have limited knowledge on PC parts but ordering through here makes it simple! "
"I compared my pre-built desktop from Xotic PC with others from Newegg, Corsair, Nzxt, and Best Buy and nothing came close."
"I am a repeat customer. That should tell you the confidence I have in Xotic PC. From the website that is easy to navigate and customize my build, to the customer service keeping me updated on how it is coming along. Even warranty work done on my last laptop was quick and painless. If you have not had the pleasure of building a laptop to your specifications and not having a bunch of programs preloaded on that is bloatware, then I encourage you to do it. My previous Xotic laptop outlasted all my others."
"Easy to purchase hope it’s worth it, still waiting to receive"
"I have ordered Xotic from other places before, but not directly from their site. I went ahead with a pre-order for a laptop and the process was simple, straightforward, and worked flawlessly. I was able to select the configuration changes I wanted and proceeded to the checkout with no issues. Now I am just waiting to see when it will actually be shipped and what it's like when I receive it! Thanks for making the process so easy!"
"Great experience, first time purchase. Recommended by my Pastor. Smooth and easy ordering. Just waiting on PC to arrive!"
"Customer service has been excellent with my purchase and made it easy to make decisions when I wanted more information on different aspects of the build. It hasn't come in yet, but if it is anything like my last purchase, it will no doubt be exactly what I bought and if problems occur, they will help in the same way. "
"Wow was my first time buy a gaming computer and it was so simple and fast shipping!"
"They are still building my computer, but the ordering experience was a positive one. The follow-up since ordering is almost overkill, but in a positive direction. They have followed up with many various emails. Everything from following up to make sure I am aware of that I can still make changes to my order if necessary, to reminding me of the great warranty and their upgrade policy. I have purchased a laptop from them before and received the same quality of service. I have purchased computers in the past from various places, but so far, purchasing from XoticPc has definitely been my best experience."
"I was able to find the exact type of laptop. I wanted and customize it to fit my needs. It’s a couple of times I reached out to Customer Service, they were prompt in their reply to my questions. I am looking forward to receiving the new laptop."
"Fast response, very knowledgeable and helpful"
"My first 2 laptops have performed flawlessly.
Looking forward to my latest upgrade.
"
"They are really good about answering their phones and answering any questions you have about your order."
"They made the process of picking and choosing specs as easy as possible, and it made knowing exactly what I was getting a smooth process"
"Good options. Descriptive website. Well made order status tracker.
Overall, I have a very positive experience.
Customer service has real people to communicate with!"