ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

Verified
5/5

2012-12-01

"Quick delivery and great communication. Bought the kit before need so haven't used it yet but I'm thinking if there is a problem, they will be responsive."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Rep reply posted 2012-12-03
A rep from TonerRefillKits.com, TonerRefillKits.com, has responded:

“Hello Aerogowest,

Thank you for giving us a chance to be your printer consumables supplier; we're delighted that you're giving a try to the refill kit and believe that once you do the process the first time - there isn't going back especially considering the savings and ease of use.

Though you haven't used the kit at this time, we can honestly stand by our product and believe that everything will go without a hitch because our instructions are very detailed and we're here to help. You can always reach us through phone, email, or Live Chat - if you feel stuck, we can guide you through the process.

On that note, we'd also like to mention that we have a 100% guarantee that simply means that if you don't like it, you don't pay for it. If you find that refilling your cartridge isn't for you than please get in touch and we'll do a full refund for your purchase. Simple, right?

Thank you, again, and we wish you success in refilling your kit.

Hope to do business with you again,

John Galt - "The Refill Man"”


Verified
5/5

2012-11-29

"Excellent. Simple step by step instructions with everything required to do the job included."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Rep reply posted 2012-11-30
A rep from TonerRefillKits.com, TonerRefillKits.com, has responded:

“Hello Steve-234,

Thank you for choosing our company to supply your printer consumable needs.

One of our greatest prides include our detailed instructions so we're very happy to hear that you found them to be of exceptional quality. Our instructions go through a rigorous process of completion but we believe it's worth it, in the end, because it prepares you for everything you'd need to get the master the process of refilling your cartridge.

If there is anything we could be of assistance with whether it's tech support or customer service - please feel free to give us a call, email, or use our Live Chat; we're here to help.

Kind regards,

John Galt - "The Refill Man"”


Verified
5/5

2012-11-29

"Great service, great product, fair prices"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Rep reply posted 2012-11-30
A rep from TonerRefillKits.com, TonerRefillKits.com, has responded:

“Hello Jandkacker,

We're delighted to read that you've rank us so well in the three categories of service, product, and pricing. We're constantly monitoring our feedback and love reading that our customers had an exceptional experience with us - thank you!

We'd love to know what else you had on your mind when leaving feedback for our company; if there was anything we could have improved or specific areas we excelled at - our mission is to be the best in the business.

We'll be ready and waiting to serve you the next time you'e in need of printer supplies; give us a call, send over an email, or get in touch through Live Chat - we're here to help.

Thank you, again.

Regards,

John Galt - "The Refill Man"”


Verified
5/5

2012-11-27

" an apparent misunderstanding on my part resulted in a frustrating experience"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Rep reply posted 2012-11-30
A rep from TonerRefillKits.com, TonerRefillKits.com, has responded:

“Hello Orders-631,

We're extremely regretful that your experience with our company was not favorable and we're very confused as to what may have happened to have made your claim of our "poor customer relations from customer service".

We offer a "No time limit, no fine print!" and it means exactly that... If someone isn't happy with what they bought from us, for any reason at all, we don't deserve to keep their money.

Please get in touch with us (email, phone, Live Chat) because we've love to make amends to the situation. Additionally, your feedback will aid in our understanding of what we could have done wrong so we can avoid it in the future.

Again, we're terribly sorry that your experience was not exceptional and if there is anything we can do to change your mind - please let us know.

Regards,

John Galt - "The Refill Man"”


Verified
5/5

2012-11-27

"Best customer service I have ever experienced! TonerRefillKits.com have a genuine interest in their customers. Excellent products and prices, and easy to use."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Rep reply posted 2012-11-30
A rep from TonerRefillKits.com, TonerRefillKits.com, has responded:

“Greetins DHall-106,

It's funny you should mention the genuine interest in customers because we, at the office, just completed an evaluation about our company and what we all came to agree upon is that our main focus should be customer-centric.

Gasp! I know that sounds like a "duh" type statement but we look around at our competitors and experience purchasing products online (and offline) and it really feels that many companies simply don't care for the little guy anymore - they're happy to take their money but not so much when the customer is in need.

With that being said, we're extremely pleased to hear that you have such wonderful words (and a wonderful experience) with our customer service. At the end of the day, products are products, but it's the relationships we build with people like you that makes it all the better. Sure, it's just refilling a toner cartridge or just replacing one using our remanufactured ones but we believe there's more to it - it's as if we're all working toward a bigger goal whether that's better savings or maybe it truly is finally connecting with one another and building a great business relationship.

Not to talk your ear off, we'd like to thank you, immensely, for choosing us and allowing us the privilege to serve you. We'll keep doing our thing and strive for perfection - hope to hear from you, again, soon.

Kind regards,

John Galt - "The Refill Man"”


Verified
5/5

2012-11-27

"do you know how much we spent on toners until we (I) found out about toner refill kits? "


Rep reply posted 2012-11-30
A rep from TonerRefillKits.com, TonerRefillKits.com, has responded:

“We could only imagine, Joemcjr.

The big box retailers has a hold on the market and it pains us to see so many people spending boat loads of money on their printer supplies when alternatives are out there. We have quite a few customers that have switched over to us that were buying from big box retailers and it's amazing what they've been able to save over all these years.

We're delighted that you found us and gave us a go.

We'll do everything we can to help save you money on printer supplies but we'd also like to get to know you and how we can deliver a better experience for you - we're a small company so we're able to be face-to-face with our customers to create great relationships so if there's every any issue with our products, if you ever experience technical problems with your printer, or if you have questions - please get in touch with us.

We're looking forward to seeing how much we can save you in the years to come.

Thank you, again, and we're here to help.

Regards,

John Galt - "The Refill Man"”


Verified
5/5

2012-11-27

"Excellent, TonerRefillKits is a great company. I highly recommend them for their superior customer service."


Rep reply posted 2012-12-03
A rep from TonerRefillKits.com, TonerRefillKits.com, has responded:

“Hello Jimwebster647,

Thank you for your fine words and recommendations based on our customer service. Likewise, thank you, tremendously, for choosing our company for your printer needs. We're looking forward to serving you, again, in the future and if there is anything that we can do, in the meantime, please get in touch with us.

All the best,

John Galt - "The Refill Man"”


Verified
5/5

2012-11-27

"Everything was perfect. Great instructions, Fast Shipping, Excellent product. Outstanding service on top of it all. I'll be back for more."


Rep reply posted 2012-12-03
A rep from TonerRefillKits.com, TonerRefillKits.com, has responded:

“Hello Bptech,

"Perfect" is a very strong word so we're extremely pleased that you feel this way!

Sometimes we get a little over obsessive with our work but it's certainly a good thing. We take a lot of time and energy in crafting our instructions, staying on top of orders so they can go out the door as soon as they roll through, and doing everything we can to service our customers; we're all very proud of what we do and hearing kind words and recommendations gives us big, goofy grins.

Do get in touch the next time you're back because we'd like to go above and beyond this next round. If there is anything we can do, in the meantime, please let us know.

Thank you, again, and have a wonderful day,

John Galt - "The Refill Man"”


Verified
5/5

2012-11-26

"I am not a "review writer," but this was easiest review to write. One expects the products to work and be priced competitively. For me, the "gold standard" is the customer service and responsiveness. If there was a "10 stars out of 5" rating, that's what they deserve. Will continue to shop with them for that reason alone."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Rep reply posted 2012-11-27
A rep from TonerRefillKits.com, TonerRefillKits.com, has responded:

“Hello, Ethanle:

Thank you for the great review! What a wonderful way to start the morning...

All of us here at TonerRefillKits.com live for reviews such as yours (though, in an earlier reply to someone who only gave us 4 out of 5 stars, I did mention we appreciate the "less than perfect" reviews even more because they give us items we can act on to improve what we do, a "PERFECT" review, feels pretty darn good).

I also appreciate your willingness to give us 10 stars on a 1-to-5 star scale (if possible), I've got a big, goofy grin on my face knowing that everyone here did their job so well that you are over-the-top thrilled with us.

The one thing I remind people is that we are like baseball players in that we are only as good as our last "at bat". If we ever do anything that makes you even just the least bit disappointed, I beg you to let us know what it is so we can fix it (and, in the highly unlikely event we can't fix it, we can then either replace the product or refund your money, in full (with the choice being yours, all along the way...)

The sad reality is, these days, so few companies seem to offer any sort of service and support, many people just assume all companies operate in the same fashion and with our company, nothing could be further from the truth.

The bottom line is summed up by our six word guarantee, "No time limit, no fine print!" and it means exactly that... If someone isn't happy with what they bought from us, for any reason at all, we don't deserve to keep their money!

Again, that you for the great review and for your patronage. Without you (and a whole bunch of other "youse" (I sound like Joe Pesce in "My Cousin Vinnie"!) around the world, we wouldn't be here.

Have a great holiday season!

John Galt - "TheRefillMan"”


Verified
4/5

2012-11-26

"My experience thus far with TonerRefillKits has been pretty good. The installation process does seem a bit tricky at first, but after calling the Customer Service department to speak to someone about my troubleshooting issues I couldn't be more pleased. Both of the representatives that I spoke with were pleasant, courteous. They quickly and thoroughly walked me through the process of fixing our issue. I look forward to purchasing more kits in the future and am relieved to know that I can count on their excellent team members to help me in the future should I need it. Keep up the great work!

The only side note that I have would be to note how much of the ink should be placed into a cartridge. After speaking to a representative they informed me that we should be using the entire bottle of ink to refill our cartridge but this wasn't evident on the refill instructions. Other than that I am happy with the services!
"


Rep reply posted 2012-11-27
A rep from TonerRefillKits.com, TonerRefillKits.com, has responded:

“Dear Jonnie:

Thank you, so much, not only for your purchase, but for your detailed review.

Though most companies, these days are delighted when someone has anything to say about their company (as long as it isn't too negative...), I am disappointed when we receive anything less than a five star review.

Clearly you have pointed out things we could do with regard to this specific kit that would make future users have a better experience than did you.

When I tell people I honestly appreciate the less than 5-star reviews more than the "perfect" reviews, they find it hard to believe.

The reason is simple... When someone takes the time (as did you) to tell us areas that need improvement, it gives us the opportunity to "up our game" and we sincerely appreciate that input.

I delighted you found the folks who helped you with the issue knowledgeable, courteous and helpful and that they were able to get you up and running, without a hitch.

As you saw, our 4-color, detailed instructions are among the best, if not the best, instructions most people have ever seen accompanying a product, your input indicates another sentence or two (regarding how much of the toner to use during refilling), would make them even better.

I will forward your input on to Oscar Sandoval (our head of product research and development) and to Traci Martin (our customer service manager) so they can both make certain your input is put into our instructions.

Thank you, again, for your patronage, a great review and for taking the time to let us know how we can make what we offer even better.

Have a wonderful holiday season!

John Galt - "TheRefillMan"”


Verified
5/5

2012-11-25

"Always excellent service and quality. Very satisfied.
Thanks.
Jose
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Rep reply posted 2012-12-03
A rep from TonerRefillKits.com, TonerRefillKits.com, has responded:

“Hello Cheovidal (Jose),

Thank you for the quick and friendly words about our company and its products. We're very thankful that you chose us to provide your printing supplies and will do our best to deliver an exceptional customer experience each and every time you come back.

Kind regards,

John Galt - "The Refill Man"”


Verified
5/5

2012-11-24

"The service was very prompt and the order was filled accurately. I haven't used the kit yet as I have not run out of toner in the original cartridge that came with the printer.
Thanks for the M&M's and mini-light!
"


Rep reply posted 2012-12-03
A rep from TonerRefillKits.com, TonerRefillKits.com, has responded:

“Hello Elainemfowler,

Thank you for choosing us and we can't wait for you to begin using the kit because we believe you'll absolutely love the experience, savings, and ease-of-use. We've included everything needed to get the job done but, just in case, you can always reach our technical support or customer service over the phone, email, or Live Chat. However, we're absolutely sure that you'll find the instructions to be highly detailed and guide you through the process without a hitch.

Also, you're welcome for the M&M's (our favorite!) and the mini-light (we love these things, they're helpful).

Thank you, again, and we're all anxiously waiting to hear about your experience once you've used our kits.

Kind regards,

John Galt - "The Refill Man"”


Verified
5/5

2012-11-23

"LOVE * LOVE * LOVE! So easy and great price! Really love the attention to detail --- from the phone call to confirm order / to the directions in package / to the light key chain that came with toner to ensure you can see clear. *Love IT* Thank you!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Rep reply posted 2012-12-03
A rep from TonerRefillKits.com, TonerRefillKits.com, has responded:

“Hello ShannonO,

Wow, four times on the love? Thank you!

We may be a little over obsessive when it comes to toner supplies but I think you could agree that this is definitely a good thing. Though it may be a process to how we handled our orders, we still go out of the way to add the personal touch which, we believe, is very much looked over in other companies and it's such a shame because it's customers, like you, that makes business such a delightful experience! We'll keep driving down the price, upgrading our instructions with greater details, and be sure to do everything we can so there's never a "huh?" moment when you're with us - it's a promise.

Thank you, again, and we're hoping that next time we can get 5x the love.

Kind regards,

John Galt - "The Refill Man"”


Verified
5/5

2012-11-23

"Our experience with TonerRefillKits.com is always good. We appreciate that you use top of the line materials, and offer personal service to your customers. We were able to refill one our toner cartridges 11 times with your kits, saving us a lot of money. Thanks for all you do!"


Rep reply posted 2012-12-03
A rep from TonerRefillKits.com, TonerRefillKits.com, has responded:

“Hello Arizonafive,

Wow! You're certainly mastered the art of toner refilling (I think this may be one of the first times we've heard of someone refilling their cartridge that many times with just one kit) - that's truly astounding!

We're extremely thankful that you have chosen our company for your printer supplies needs and we'll be doing our best to earn your business for years to come; if there is any way that we can go above and beyond, please let us know, our aim is to deliver that "wow" factor.

Thank you, again, and we're all looking forward to doing business with you again.

Regards,

John Galt - "The Refill Man"”


Verified
5/5

2012-11-23

"Great products and service"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Rep reply posted 2012-12-03
A rep from TonerRefillKits.com, TonerRefillKits.com, has responded:

“Hello Dave_bell,

These four words are more than enough to allow us to know that we're doing something right and we'd like to thank you, endlessly, for allowing us to provide you with printer consumables. We'll keep doing our best and please, if you ever need anything, get in touch.

Regards,

John Galt - "The Refill Man"”