“Good morning, "JVClarke":

As always, let me start out by thanking you for the great review of our company. Whenever anyone takes the time to give us a thumbs-up it puts a big old smile on my face.

As I have said before, one of the greatest things about owning your own company is that when things go really, really well, you are the one people give the praise to (unfortunately, the other side of that coin, is when stuff doesn't go very well you are the one they immediately hammer on!)

The reality of it is, though, the reasons my company gets as many fantastic reviews as it does is because of every single person who works here with us.

On their behalf, I want to thank you and everyone who has ever given us a great complement, a great review, a thumbs-up, a Facebook like, etc. from the bottom of my heart.

The one thing I do always remind people who do give us a thumbs-up is that while the great reviews make us feel really good about what we do and what we offer in the way we support it we really, really need to hear any constructive input you can provide and need to hear about any issues or problems he might run into because the only way we can get even better at what we do (and that is my goal) is being alerted to things that could be done better.

So, once again, thank you very much for your review and for being among our customer family. We really appreciate it!

John Galt - "TheRefillMan"

www.TonerRefillKits.com”

“Hello "Killion1978",

It's a true delight to hear from you and we thank you, tremendously, for giving us such a glowing review (and that you took the time to leave one).

A lot of companies these days want to skimp on the personal contact but we could never understand that... it doesn't make sense not to get in touch with customers because they are the lifeblood of business. Why would you pass over them just because a sale has been made?

Getting in touch with our customers has always been one of the biggest items on our list; first, and most importantly, to thank you for your business, second to verify the accuracy of your order and third to see if there is anything else you may have been looking for that either you didn't find or that you feel we should carry.

As per instructions, those too we are extremely proud of. They take a lot of work for each kit but it's ultimately worth it when we get to hear praise about them and that we know that the refill process went along without any hangups or hurdles.

Can't thank you enough for allowing us to be your printing supplier; we'll continue to do our best to bring a smile to your face as you have done to ours. If you need anything, we're always a phone call, email, or Live Chat away - please do get in touch if you have any questions or comments - we'd love to hear from you!

Kind regards,

John Galt - "The Refill Man"”

“Hello Tomordanis2010,

"Easy" is a word we love to hear because let's be honest here: toner should be so simple to order and make use of, why make it difficult for customers to use these products?

We'll never understand why so many companies cheap out on their instructions and quality just to save a few bucks.

Oh, and of course: thank you!

We love hearing from our customers (especially their experience); it's good to know that everything went well on your end. Great reviews bring a great smile to our faces.

We're all looking forward to your next contact and, in the meantime, enjoy your savings!

Thank you (again),

John Galt - "The Refill Man"”

“Good Morning, Allan:

Thank you, very much, for taking the time to give our products and our prices a big "thumbs up". It is greatly appreciated.

While our re-order statistics tell us our customers love what we do, those numbers don't have near the impact that someone taking a few moments and letting us know their feelings do.

Again, thank you for your review and for your patronage, too!

John Galt - "TheRefillMan"”

“Hello, VisionAuto!

Thank you, not only for the patronage, but for the kind words.

I must say, it has been a long week (doing all sorts of time-consuming network maintenance - fun... Not!), but seeing your review made me smile ear-to-ear and reminded me about why I still love what I do after 26 years!

We do take great pride in our products, their instructions and our customer service and the icing on the cake for us is when someone like you takes the time to let us know we nailed it.

I thank you, again, for your review and don't forget, our phone number and contact info is all over everything you received from us (and all over our web site, too), so if you ever need anything from us (have an "issue", a suggestion, whatever it might be), please let us know.

Have a great weekend,

John Galt - "TheRefillMan"”

“Greetings "Murphys1972",

Thank you for being a fan and giving us such high praise! It's always a real pleasure when I get to read such kind words about our company, products, and the work we put in.

One of our great prides (which we're glad you mentioned) are the instructions. We pour a lot of time and energy into them, to an obsessive point, but it's all worth it especially since we get to hear from people like you who take the time to tell us you found them to be straightforward and helpful.

We're all looking forward to serving you again and can't wait to hear what you have to say about us for the next round.

Thank you for your review and do something fun with the savings!

John Galt - "TheRefillMan"”

“Hello Maureen,

Allow me to thank you for sharing such a wonderful review and for giving up part of your time to write this review. It's always such a pleasure when reviews, such as yours, come through. We like to share them around the office because it instantly gives us a smile and gives us a great boost in motivation (and the gang here is the reason we get great reviews!)

I am absolutely confident that you will find everything superb. The refill kit may be somewhat intimidating at first glance but you can rest assured that our instructions will guide you throughout the entire process without hurdles. But, in the unlikely event that you do get stuck, you can always get in touch with us through phone, email, or our Live Chat. Oscar, our tech, is very knowledgeable and can guide you through the process if you need.

On that note, I'd like to mention that all of our products come with a 100% no fine print guarantee. This simply means that if you don't like it, you don't pay for it. We'll replace it at no additional charge or, if a refill is not your thing, we'll refund your money. Though, I think it will be highly unlikely as you'll soon find that the refill kit is far simpler and easy to use once you get into it.

Thank you, again, and please let us know how everything goes once you complete the process. We'd love to hear your experience!

Kind regards,

John Galt - "The Refill Man"”

“Hello Sboydman,

Thank you for your kind words about our company and service. Everyone here strives to go the extra mile throughout each element of their work - especially so when we're in touch with customers, as you've experienced.

With that being said - we're always seeking ways to improve. If there is anything you could think of than please let us know. In the meantime, we hope you have just as much of a great experience with our products as you did with your contact with us. We'll be here to help if you run into any snags.

Regards,

John Galt - "The Refill Man"”

“Hello Info-332,

Thank you for taking the time to leave a review about our business and services. We're delighted that we hit the five star mark with you and promise that we'll do everything, within our power, to continually deliver that same level of exceptional experience. If there is anything we could improve or work upon - please let us know - we already believe we are the BEST printing consumables company there is, but constructive input from our customers allows us to get even better!

Thank you for your great review,

John Galt - "The Refill Man"”

“Hello George-952,

Thank you for reaching us about the issue you are having - I have immediately sent a message to our tech support specialist, Oscar, and he should be in touch with you very momentarily.

Update (01/15/13): We're delighted that Oscar was able to solve the issue and thank you for allowing us to get you up and running, perfectly.

Thank you, also, for giving us the opportunity to jump on your issue and fix it.

Unfortunately, since most companies provide God awful customer service people have come to expect that every company they deal with will treat them the same way and simply don't even bother to ask for help.

And, that's despite the fact we have a six word guarantee!

(How do we know they don't ask for help? Because when we make our follow-up calls to customers we do find ones who during that call will say something like, "You know, the last time I ordered I had a question about this... or a problem with that..." and when we mention that we don't see any record of that issue in their "file", they say, "Oh, I didn't call...")

As I also like to say, "Kreskin (the mind reader) no longer works here (he got a much more lucrative deal in Las Vegas), so we implore you to let us know if you ever, EVER have a problem with anything we offer (or say, or post on our web site, ANYTHING) because the only issues we can address are the ones we hear about.

As you found (and as I phrase it and the gang around here hears this multiple times per week), we take our customer service, product completeness and tech support as seriously as a heart attack.

We are smart enough to realize there are other sources for toner and ink out there (about a JILLION of them) and the way to really rise above the rest is to nail everything do, but, especially customer service and support.

Thank you, again, George!

John Galt - "The Refill Man"”

“Hello Rostrander-771

The pleasure is all ours to have been able to provide you with your needs. We love hearing from our customers and we greatly appreciate you taking the time to leave a review (and a five star one too!). If there is anything that we could do to improve the shipping, pricing, customer service, or tech support - please give us a call, chat with us on Live Chat, or shoot over an email because we want to make your next experience shopping with us to be the best you've ever had (with any business, ever).

All the best,

John Galt - "The Refill Man"”

“Hello Mohiuddin61

Thank you for your kind review.

We make it our mission to be the best in the industry when it comes to customer service which is why we're jumping at the phones whenever someone calls in (it's like people fighting over who gets to answer!) Live Chat has been a real help over these many years with service, too. We love when our customers get in touch because it means we can be personal.

The instructions are one of our biggest accomplishments. In this industry, we don't see a lot of the competition coming out with detailed instructions as we have done (we've even had people try to directly copy ours, yikes); they take tons of time to put together but they're totally worth it in the long run.

And in terms of savings - we strive to bring the best prices (generally 50% - 70% off retail pricing). It's stunning to see how much big box retailers can get away with charging for printing supplies which is why we wanted to bring the savings to everyone.

Thank you, again, and we're all looking forward to delivering another five star experience to you next time you get in touch.

All the best,

John Galt - "The Refill Man"”

“Hello Lewaltconsulting

Thank you for allowing us to deliver the 'goods' and that you took the time to let us know with this review. We're especially proud of the support team here because they really give it their all, each and every day, to bring you the best in the business. If there is anything we could do to improve your experience - please let us know. We're always trying to find ways to stay up-to-speed with the needs of our customers and we're all looking forward to hearing from you, in the future, so we can bring those 'goods' again, on time.

Thank you, again, and can't wait to serve you again.

John Galt - "The Refill Man"”

“Hi 'Wayne74467'

We're delighted to hear that your shipment came in without any troubles and that you were able to get right into it without any delay. We'll continue to do our best in delivering a great product and experience - we hope to hear from you again so don't be a stranger - we're here to help every step of the way if you ever get caught up or if you need questions answered.

Thanks for choosing us and all the best,

John Galt - "The Refill Man"”

“Good morning, "RTBuyer".

Thank you for the great review. Though many of the gang here think I am "nuts" when I worry about something as small as an extra space between words in our instructions, a picture that isn't as good as it should be on our web site, etc., but I operate under the belief that "everything counts"!

The sheet of paper we include as the desktop protector is a perfect case in point... Though we have been including it for years (my thought was, "How many people have newspapers lying around, especially these days?"), recently, our supplier shipped us a pallet-load of a smaller size than we used to receive.

Of course, it still serves the purpose, just not as well as the larger size (which will return after we work through the ones we now have in house.)

Again, I truly appreciate your wonderful review, I thank you for taking the time to post it and on behalf of the team that made your favorable impression happen in the first place, thank you for being part of our customer family.

One last thing, if there is ever anything we do that you feel should have been done better, differently or something we should add, or a mistake we made, please let us know. While the great reviews make us happy, the construct input on something we need to know makes us get even better at what we do.

Thank you, again,

John Galt - "TheRefillMan"”