"Hello I purchased this order on 3rd October but I still have not received it - usually US mail is quick to reach Australia (only a few days) so I feel it is worth following up as I still am unable to use my printer all this time,
Could you please advise
Regards,
Andrew Elam"
"TonerRefillKits only sent me this connection when I asked about making amends for a bad mistake in my earlier Amazon review. Our problem came from a mismatch between Amazon and them and I assumed they were at fault. I retracted that review.
I have not met a company that has done as much in making sure I was happy with their business as this one. They have earned my business in toner, etc as long as we have any need. They had no reason (We are not a big business) to do everything they did in clrifying the earlier problem and making sure I was happy with their service.
I am sure you would get the same treatment. Bob Shaw"
“Hello Bobbet,
Thank you for giving us a chance to make amends to the situation and that you're now on board with your toner needs with us.
One of the issues we've found with Amazon (and have been fighting about it while pending an update) is that a handful of companies have essentially "jacked" our Amazon listings. The big problem is that these companies are falsely representing our company and shave the pricing down by just a fraction so they can get the first listing. These companies don't sell our products but have taken it upon themselves to act as if they do which ultimately hurts everyone because customers believe they're receiving our products but actually getting them from another.
With our products, we work hard to formulate toner specific to the machines, create incredibly detailed instructions, and provide exceptional customer support. We're still trying to get the other companies off our listings but we've had resistance from Amazon (hopefully it will be cleared up soon).
Thank you, again, for getting in touch with us so we could prove our work.
If there is ever anything you may need, we're a short call, email, or live chat away. We're here as often as we can be (being a small company) but we'll certainly put just as much (often more) effort into helping than others.
Wish you the best,
John Galt - "TheRefillMan"”
"Thank you so much for the detailed instructions that came with the toner refills and with the little gifts that made my kids very happy!"
“Hello SwissMich,
We're absolutely delighted that you found the process of refilling your cartridge with such each. One of the biggest things we find pride in is the level of work we put into our instructions. Sometimes, it can take up to weeks on end to get ever fine detail added to them but it's worth the effort when we hear how easy they were to use.
The gifts are our little way of saying an additional "thank you" and "you did it, enjoy yourself"! The story of how we added the M&M's is a long one but the short version: one day Annette though it would be a great idea to add something to sweeten the pot and the rest is history, as they'd say.
Thank you for choosing us to supply you with your printing supplies and we'll be looking forward to hearing you again, in the future.
All the best,
John Galt - "TheRefillMan"”
"The entire process was seamless and painless. Great experience from the ordering to receiving. No surprises. Just great service. Good price. One issue is that the survey would not accept my answers."
“Hello Robin-819,
Thank you for choosing us for your printing needs.
Our drive is to create the best possible product, the best set of instructions, and customer service that blows your socks off; it's one of the advantages of being a smaller company since we can take the extra time for each and every one of our customers.
We don't like throwing in any surprises and, in fact, our guarantee ensures that if you don't like it - you don't pay for it. It's hard to find that level of guarantee in this day and age.
We're saddened that the exit survey didn't perform as expected and would like you, if you have time, to send an email over to Traci (Traci@TonerRefillKits.com) with what happened - we'd like to hear your full answers and fix the problem.
Thank you, again, for being with us and hope to hear from you again.
All the best,
John Galt - "TheRefillMan"”
"In general, we have always been very happy with our orders. The online form to order is easy to use and will help you if you do not know the exact toner to order and the order comes within a reasonable amount of time.
We are appreciative that there is another option besides having to buy new toner cartridges all the time. This helps us stretch our dollar and get the most out of our equipment. This is important in this day and age!
Thanks so much!"
“Hello Questenv,
Thank you, first, for allowing us to be your supplier for your printing needs. It's greatly appreciated that you give us such praise because it's customers like you that ensures that what we're doing is worth it in the long-haul.
In this day and age, it's becoming increasingly difficult to find a great alternative to those expensive OEM cartridges especially since there are new hurdles to overcome (chips, software, and more) but we'll continue to deliver the goods!
If there is any way that we could improve your experience with the company, make the process of purchasing products easier, or aiding you in your printing needs, please feel free to give us a call or send an email our way - we'll be listening!
All the best,
John Galt - "TheRefillMan"”
"This company is A+++++. They are honest, efficient, easy to work with, and willing to go that extra mile. I have an ancient Action Laser 1500 (1992) that I just love. TonerRefill has the replacement cartridges for this ol' printer which are generally almost impossible to find. After I had received the replacement cartridge, I found I had to replace my PC and the new one would not interface (no drivers that would work with new "used" PC and AL1500) but here I had this new $75 cartridge that I now couldn't use. I sent it back with a note, saying that if they would credit me that would be fantastic, but if not, then just take the cartridge because it was of no use to me. Well, last week I noticed that the $74.98 credit showed up on my bank statement. Thank you, Oscar, Annette, and the gang. You are the best!"
“Hello Trail213,
Wish our teachers gave us that many +'s back in the school days but we'll certainly take them for our products!
We're very happy that we've been able to offer products for your legacy printer (92' is quite the year) and sorry that the recent update to your printer couldn't be compatible. Our 100% guarantee is what we live for; since our product couldn't be used on your end - why should you pay?
Please give us a call sometime because we may be able to source those drivers for you. Likewise, we're here for any other printing needs. Thank you for your patronage and hope to hear from you again.
All the best,
John Galt - "TheRefillMan"”
"Great, everything as promised. Thanks"
“Hello 'Debcouture27'
Thank you for choosing us for your printing supplies.
Our main goal is to make you say "wow, I can do this!" and the best way we believe this is possible is by taking the time to include everything in the box. There are many suppliers that leave you scratching your head because their instructions barely touch the surface of what you need to do let alone refill kits that are lack-luster in quality. We want to flip the industry upside down and set a new standard for quality - and we hope you see this as true.
Thank you, again, and we're looking forward to serving you in the future.
All the best,
John Galt - "TheRefillMan"”
"I’d like to take this opportunity to express how awesome I think your staff is there at TonerRefillKits.
While online a week or so ago, looking for toner supplies for my HP Color Laser Printer, I stumbled upon your products on Amazon.com.
I was suddenly aware that by ordering the actual toner kits, with very little effort on my end I would be able to save a lot of money recharging my printer myself!
Who cannot use a few extra bucks in their pockets these days right?
Plus, I am adamant in my desire NOT to give HP another nickel after years of buying prohibitively expensive supplies once you purchase their machines. (I am actually of the mind that congressional hearings should be impaneled on the subject.)
Anyway, while perusing online I noticed that my new money saving endeavor requires the purchase a tool kit for opening the cartridge. A $12.00 item and one time deal. Plus, it appeared that I could only buy this tool only after placing a toner kit in my ‘basket’. I get the reasons for that right off the bat. NO Problem! So, I happily ordered the 4 color toner kit and tools. I happily began to wait by my mailbox......
Suddenly, after only an hour or so after ordering my items I received a call from a man identifying himself as Darren from TonerRefillKits. A very pleasant man who simply wondered how I was able to order the toolkit without ordering the toners. I stated that I thought I’d ordered it all from your company. Further quick examination from my end indicated that the actual toner order was placed with some company called SOL. At the time I had no idea where they were and Amazon did not provide a way for me to find that information out. I suddenly felt a bit of dread thinking that my order had been hijacked by some nefarious entity. I immediately cancelled the order on Amazon.
Darren also offered to match this SOL price. I agreed to reorder with TonerRefillKits once the $70.99 spent their was shown back in my debit account. We then came to the same conclusion that this SOL company had somehow hijacked TonerRefillKits amazon info to sell their products.
With interest piqued I began further investigation into this SOL company and discovered that for the most part they had a very good customer rating as well as quite a bit positive customer feedback. So, in a moment of levity I decided that perhaps I had been harsh in judgment and reinstated the order. After all, I really need to get this printer going again. I realize I could go to Staples and just pay big $ like the lambs these companies want us to be, but I refuse now.
Also, I was quite impressed at out fast my tookit from TonerRefillKits arrived. And the small gifts were as impressive as they were amusing too.
Today, I received my SOL toner recharge kit... what a mistake reordering was... no instructions AT ALL on how to cut the hole or how to remove and reinstall the reset chips. What I did get was a one-page instruction sheet on how to dispense the ink in an already hole-cut, recharged cartridge for another printer!!! And nothing about reset chips at all. Subsequent calls to a number provided on the invoice went unanswered. A recording saying that nobody would be answering the phone. I then went online to their now invoice provided website which contained NOTHING in .pdf format that one could access regarding instructions.
Suddenly feeling guilty for not just ordering with Darren at TonerRefillKits initially, I humbly picked up the phone and called your company.
I was greeted very pleasantly by a woman who’s name I cannot recall now and explained my plight and wondered out-loud if it would be possible to get the instructions I now suddenly needed. I was then forwarded to Oscar who incredibly seemed to know exactly what was going on and HE HOOKED ME UP! Right away, Oscar offered to send me a complete kit of TonerRefillKit’s product if I agreed to send what SOL sent to me along with the invoice and any other materials! Done Deal!
Now that is how to RUN a company. Great Job TonerRefillKits!!! All companies should model themselves on your customer service."
"You folks are the best! I regularly recommend you to my
friends and the businesses I deal with.
"
“Hello 'JKDTownCrier',
Thank you for your business and your recommendations to friends and other individuals within your network.
We recently asked our Facebook followers how much they save, on average, and one individual mentioned over $600 a year! Why mention this? Well, if we're able to save you a great deal of money on your printing supplies and you're recommending our products to others than just imagine how much everyone is able to put into their savings! More money to do the little things in life that you love - that's one of the bigger goals for our company to deliver.
Thank you, again, and please feel free to get in touch with us (email, phone call, snail mail) with any feedback, questions, or suggestions on how we could bring you an even greater experience next time around.
Kind regards,
John Galt - "TheRefillMan"”
"It was and always is an easy place to get your printer supplies. It is why I shop no where else for all my printing needs. Thanks guys for the good work."
“Hi 'Marc-697',
Thank you for your patronage being with our company and allowing us to be your exclusive supplier of printing supplies.
With that being said, if there is any ways that we could improve or give you a greater experience, please let us know. We're always looking for ways to deliver a better, quality experience with our customers whether it's a few tweaks to our instructions or changes to the website. We can only really know if you voice your opinion; we're here to listen.
Thank you, again, and we'll be looking forward to serving you again.
Regards,
John Galt - "TheRefillMan"”
"My order was professionally handled, nicely packaged, and quickly sent. The instructions are quite detailed, and more than adequate. All nicely done. Thank you."
“Hello 'DavidM1',
Thank you for your purchase at TonerRefillKits.
We take a lot of pride in the amount of work that goes into each and every kit whether it's the product pictures, instructions, packaging, or even just the shipping. We feel that a lot of companies skimp out at the last moment and just throws everything into a box whereas we believe that attention to detail, even at the shipping level, is key to ensuring that you immediately say "wow!" when receiving your package from us.
As far as the introductions go, we know that they can get a little "over detailed" at times but we don't want to leave any questions unanswered or leave our customers scratching their heads, trying to figure out what to do next.
In all, thank you for your wonderfully kind words and being with us. If you have any questions or comments, please feel free to get in touch with us whenever you need.
Kind regards,
John Galt - "TheRefillMan"”
"Thank you to the excellent team at TonerRefillKits for pointing me in the right direction when I made the online buy. WOW! I just completed the process and it was easy (instructions were not only step by step but pictures as well) and quick. My printed page is clean and sharp just what I would expect from a full price ($99 @ Staples in Canada) OEM cartridge at a mere fraction of the cost!! I can't say enough good things, if your still reading, stop and place your order right now!"
“Greetings 'MontanaCanada',
First, thank you, tremendously, for your kind words and feedback.
Second, we're truly delighted to hear about your wonderful experience through the process of refilling, the price, and print quality. It's tough for us to compete on the same level as the big box retailers but if people just give us a try, they'll see that these same rewards can be had by anyone that gives us a go - and we're happy that you're one of those people!
There is a lot more that we'd like to aid you with if you ever need. We're very experienced in a multitude of printer operations so we're able to troubleshoot problems, recommend printers, and so much more. We pride ourselves on not only striving to create a fine product but our education in the industry, as well. It's all there to ensure you receive the best possible experience rather than being treated as just enough customer walking into the store.
I don't want to get too long-winded so one final bit: Thank you, thank you, thank you!
Kind regards,
John Galt - "TheRefillMan"”
"Best servise, very professional."
“Hi 'Raafatbarsoom',
Thank you for the quick and satisfied feedback from your recent experience with our company. Just a few simple words is enough to bring a smile to our faces; it lets us know that we're doing good around here.
Please feel free to get in touch with us if you have any questions or comments. Looking forward to hearing from you again and we'll be there to ensure you get the same level of great experience next time around.
Kind regards,
John Galt - "TheRefillMan"”
"Terrific!!! UPS delivered the package somewhere else. I called TonerRefills. They had another package in the USPS mail the same day! Two days later, the USPS package arrived! Thank you, Traci."
“Hello 'Cranney',
We're very pleased that we were able to get your order corrected and at your door in such a rapid time but we're also deeply sorry if the mistake was made on our part with the original order going to the wrong address.
Thank you for getting in touch with us when this happened. Many people often become disgruntled and just walk away without allowing us to fix the issue. Thank you, again, for taking the time to contact us; we also use these events as a learning experience as to what we could improve to ensure these things don't happen again.
We'll be sure to let Traci know that you're singing praise for her assistance. It's always great to hear from people like you especially if we can point the praise to one of team members (it brings cheer and motivation).
If there is anything that we could help you with, please feel free to give us a call or shoot us an email. We're here to help.
Thank you and looking forward to hearing from you again.
Regards,
John Galt - "TheRefillMan"”
"We are located in southern Ontario and wow, we received toners next day. Thank you! Good product, great price, we are very satisfied."
“Hi 'Martin-829',
We love our neighbors to the north!
Thank you for letting us know your experience and the speed of your shipment. Logistics can be a tricky thing depending on the time of the day an order comes in but we're always there to get it packaged and ready to ship the moment it rolls through the door - for this situation, it definitely worked out for the best!
If there is anything else we could do to ensure you have a great experience with our company and our products, please feel free to drop us a line or send us an email if you see fit. We're here to help.
Again, thank you and have a wonderful day.
Regards,
John Galt - "TheRefillMan"”
A rep from TonerRefillKits.com, TonerRefillKits.com, has responded:
“Hello Andrew,
We are immensely sorry and do apologize for the mishap with your purchase.
We recently had Traci get in touch with you about the status of your order and found that something went a-miss with the shipping and so we re-shipped your purchase US Express International (which, at this time, should reach your door by now).
It's truly unfortunate that this caused downtime in your printing and would greatly appreciate if you could find forgiveness for this event. As part of our 100% guarantee, we want you to be satisfied.
If there is anything that we could do to ensure the best possible quality with your experience with us - please reach us via phone, email, or live chat. We'll do our best to avoid these types of mishaps with you in the future and hope to hear from you again.
Thank you, again, for your patience and choosing us.
John Galt - "TheRefillMan"”