"Very good experience, same as it has always been for years.
Thanks!!!
****@****"
"I can't think of anyway to improve your product or service. Just keep doing it the same way."
“Hello 'Fosterca01',
Thank you for such wonderful, straight-forward words about our products and company. The gang, at TonerRefillKits, strive to do their best each and every day from responding to emails to keeping a keen eye on the details even when putting the products in the box. It's our mission to ensure YOU gain the best product and the only way that can be accomplished is if WE go the extra mile with each step of the process (even the ones that would seem to be a "no brainer").
Again, many thanks for taking the time to leave a review and for choosing our company for your printing needs.
Though you said there isn't anything we could improve - we'd still love to hear from you as we're always striving to do better in our work. We're available throughout the day via email, phone, and Live Chat. We hope to hear from you!
All the best,
John Galt - "The Refill Man"”
"recharge kit was complete with everything needed for a neat and quick refill. I continue to stay with these guys for their quality product and great service. "
“Greetings 'Jrickg',
Danke! (Thank You) For allowing us to provide you with your printing needs for these years and we look forward to serving you in the future. We'll do our absolute best to continue with a 5-star level of service whether it's just chatting over the phone about printer news or getting the product into your hands - we want to be the best, every step of the way.
As far as refill kits go: we're delighted that you're finding them to be such an ease. It's funny but a lot of people shy away from kits because they feel that it will be too much of a pain (or that it may be messy) - no way, we say. As you can attest, everything is right there in the box with full instructions which, when followed, will have everything running in just a few minutes (and without any mess, at all). But, you already know this and for that we are forever grateful for your business.
Thank you, again, and we hope to hear from you soon. Don't be a stranger as we're always available to contact (during work hours) if you need any help or assistance when using our products (or if you just want to talk about the weather!).
All the best,
John Galt - "The Refill Man"”
"Excellent Quality as described. Fast shipping and great customer service. Thanks."
“Hello 'Khan4u7'
Thank you for the kind words and for taking your time to leave a review of our business. We're delighted that you found our products up to your standard and that we were able to get it in your hands in such rapid timing. If there is anything that you feel we could improve upon - please let us know and we'll do everything we can to implement your ideas and suggestions.
Again, thank you for choosing us, and we look forward to serving you again, in the future.
Regards,
John Galt - "The Refill Man"”
"My Name is Richard K----- I have been a customer of this company known as ReChargeX - or TonerRefillKits.com for several years and I could not be any happier than I am right now. Not only does this company bend over backwards to fill your order they tell you also many directions an tips as to how you can save money and refilling your own Toner Cartridges.
Please give them a try, I bet you will be as happy you did."
“Greetings 'Richard'
Wow! Thank you for a tremendous review!
It's been a delight to have such wonderful people on board with our company such as yourself; it's the reason why we keep doing what we're doing. Our aim has always been not just aimed at saving you money but to give you an experience exactly as you've described. So few businesses, these days, seem to go that extra mile and just want to rush people through the process so they can get to the next in line - we say no to that.
As someone who's been with us for so long, we'd love to chat with you sometime about ways that we could improve. You've been there throughout our evolution and we're still growing so a voice such as yours would be perfect for taking the TonerRefillKits experience to the next level.
Again, thank you, immensely, and we'll continue to do everything we can to ensure you continue to have a 5-star experience.
All the best,
John Galt - "TheRefillMan"”
"Have never had better service as always. Really wish that we even had a need to use more of their products as we are saving so much money using TonerRefillKits.Com for our toner and ink cartridge needs. We have never received anything from them that wasn't 100% perfect."
“Hello NorthernPlus,
First, thank you for choosing us to be your printing supplies provider, for such kind words about our company and employees, and for taking the time to write this review. We love hearing from our customers especially a repeat experience because it lets us know that each thing we're doing is building a better relationship.
Second, we too wish that we could offer more to you and would like to let you know that you could always get in touch, from time to time, and submit requests or certain printers and models. We often go out of our way to find the printer and develop a new set of kits for them depending on the demand. Likewise, Oscar may be able to source supplies for you even if they're not currently listed on the website.
Last, if there is anything else we could be doing to give you a better experience than by all means let us know. We want to make sure that each time you're back with us you say "wow!".
Thank you, again, and hope to hear from you soon.
John Galt - "The Refill Man"”
"Service was excellent, as it always is. Great thing about TonerRefillKits is their personal follow-up on a order. It's a small enough company so you're talking to someone who's on the invoice. Not only do they make personal contact with their customers, they get to talk to them directly. Who else does that?
"
“Hi 'Gregory_z_1999'
We're wondering the same question and we're glad we can be the type of company that steps up and delivers this 5-star experience you've shared. In other words: thank you!
You hit the nail on the head: we're a small company but we've got big dreams and we've found the best way to reach higher is to take the time and energy to interact with each and every customer that comes through. Sure, we make the occasional mistake but we'll certainly own up to it and do everything we can to earn and keep your business which is what makes us pretty unique (compared to so many companies just trying to rush you in and out, along the way).
Since your attention is this way - is there anything that we could be doing to bring a better experience? We're at a 5-star with you, from the looks of the review, but anything that could really be above-and-beyond in your books? Please let us know next time you're in touch.
Thank you, again, and we're all looking forward to our next opportunity to work with you.
Kind regards,
John Galt - "The Refill Man"”
"Customer Service is World Class, a dinosaur in today's world.
I would like to hear a story from John about a customer that he could not satisfy, if there is such a customer. Do you have one for us?"
“Greetings 'Ptongg'
Thank you for the five star review, your kind words, and bringing back some wonderful memories of Jurassic Park (ha!). We're a small company but we really do our best to satisfy everyone; it's definitely paid off in the long-run, no doubt.
As for a story, you'd be surprised. We certainly go the extra mile with each and every customer but, as you can expect, not everything goes out as planned but that's just being human, wouldn't you agree? Likewise, the moments when we miss the mark are excellent moments to learn about our business and practices.
We have our 100% guarantee to cover any and all problems (though we'd like to avoid having to see people go if/when something arises). However, these moments are very rare and far between. In all, I believe we do a great job and it certainly shows from hearing so many wonderful reviews of the company (such as your own).
With that being said, if there is every ANYTHING we could be doing to bring you a greater experience, better product, or make the entire process easier to understand, than don't hesitate to get in touch because we love hearing from our customers. We want to get to the next level and beyond.
Thank you, again, and we're all looking forward to serving you in the future.
John Galt - "The Refill Man"”
"Always fast and friendly service"
“Hi Grine,
Thanks for the short and sweet words about the company, products, and your experience. We'll keep doing our best to bring a smile to your face and keep up with the five star rating. Please do get in touch if you ever have the need.
All the best,
John Galt - "The Refill Man"”
"We find Tonerfillkits to be very prompt. We got our refill the next day. They called when they put it in the mail. I also like the finger flashlight and the small pack of M & Ms in the package. They are on our first to call list for refills."
“Hi there 'Robrob447',
It's always a wonderful thing to hear that a shipment arrived so promptly and that you were able to get everything running in such a timely manner. Likewise, we love hearing such kind words about our products and company so ... thank you!
The flashlight was originally placed in the kits just in case the small plastic pieces formed during the hole making step inadvertently fell back into the cartridge but they've taken a life of their own and we've heard a ton of great stories about the different uses our customers have for them. Personally, they're immensely helpful when getting home at night and you can't see the keyhole when trying to get in the house.
As for the M&M's, that's our way of "sweetening the deal" when it comes to the refill process. Yeah, we know toner isn't exactly the most exciting topic in the world but we figure you may as well have fun while you're refilling, right?
Anyway, not to talk your ear off ...
Thank you, again, for allowing us to be your printing supplier and we'll keep doing our best to bring you exceptional service and products.
All the best,
John Galt - "The Refill Man"”
"First rate people. You have issue they fix it . Used them for better than (5) Five years. NO WORRIES !
"
“Hi Sandyulm,
We're glad to have been able to bring you such a wonderful experience over all these years and can't thank you enough for taking the time to leave a review, continue to use our products, and allowing us to help with your printing needs.
One of our philosophies has been: "Don't make it difficult".
Toner, quite frankly, isn't exactly exciting nor is it difficult but it's a necessity and does present a few items that would throw people through a loop. We set out to make a kit (and other products) where when you picked them up and got started it became "Ah, this makes PERFECT sense". Hence, why we put so much time and energy into our instructions, customer support, and research/development.
We're delighted you've found our company and its products to be of such great quality and we'll keep doing everything we can to keep you saying "Yup, TonerRefillKits is the best, hands down".
Looking forward with working with you again. All the best,
John Galt - "The Refill Man"”
"Very pleased with process,even though i am half way around the world - it made no difference. The only criticism would be lack of info on courier service - i tried several, which came with not available outside the US, the one i tried was expensive, nearly as expensive as one of the colours, but by then i was tired the process, so i accepted it."
“Howdy Mike_Dubey,
Thank you for allowing us to know about your experience and for taking the time to leave a review.
We deeply apologize about the courier service and we're trying our best to increase the options for our overseas customers. There are a handful of shipping providers and a ton of options but all of them aren't exactly inexpensive when it's going outside of the U.S. which is truly unfortunate. Hopefully, with the new year, we can discover better ways to lower this cost.
As for the product, we're extremely pleased that you found it to be of such high quality. If there is anything we could be doing to bring a better experience in your parts of the world - we'd like to know. Thank you, again, and we're looking forward to serving you in the future.
- John Galt "The Refill Man"”
"Toner Refill Kits has always operated above my experience with refill kit companies. I use them exclusivly now. They are the first company that followed through with a call to confirm the web order. I used two other companies that provided toner but not plugs that fit. Its TonerRefilKits.com for me from now on!"
“Hi JohnSpohn,
Thank you for taking the time to leave such a wonderful review; we're delighted that you chose us as your exclusive provider and will do anything and everything to keep that same level of high experience when dealing with us.
It's a shame that so few companies don't follow up on orders, wouldn't you agree? After all, how long does it really take to just confirm an order, after all. That little touch added to our routine has been praised time and time again and we're very glad that you too find it helpful and welcoming.
In the case that such an event would arise (such as with a plug, as you have experienced), we'd like to let you know that we're always just a phone call, email, or Live Chat away - we'll jump on it immediately and have you up-and-running in no time at all.
And, just to add to this, we have our 100% guarantee so if you don't like our products, don't need a kit/cartridge anymore due to a new printer, or just have our product collecting dust - we don't want you to pay for it - get in touch and we'll take it back, no questions asked, full refund. Now that's a good way to do business, wouldn't you agree?
Anyway, your time is important and don't want to keep you hear jabbering on and on. Thank you, again, and have a we're all anxiously awaiting your next order so we can go above-and-beyond for you.
All the best,
John Galt - "The Refill Man"”
"TonerRefillKits.com has low prices for high quality products, fast shipping & superb customer service.
Their tool kit came with the best set of easy-to-follow, step-by-step instructions I have ever seen -- for ANY product."
“Hello Vaastu,
Thank you for the kind words about our company and we're extremely grateful that you chose us for your printing supplies. We do our best to cover all areas of service in our products and service which makes it delightful to hear that we brought our "A" game during your experience with us. In terms of instructions, we spent a crazy amount of time working on each but it's all worth it especially when we hear how well they worked. Again, thank you and we're all looking forward to hearing from you again!
Regards,
John Galt - "The Refill Man"”
"I received refills two years ago, then my Samsung printer died. Samsung refused to honour their warranty, so I bought an HP. TonerRefillKits.com exchanged my old, unusable toner for the toner required, no questions asked. Few companies have this quality of service and I am doing my best to run my company to the same high standard. I get all my Ink and Toner from TonerRefillKits and any issues I have ever had (two tiny ones) have been dealt with with speed and urgency. If someone told me "You are just like TonerRefillKits", I would be so proud of my crew, my office, and all of their efforts. I was not asked for a review, but jumped at the chance to write one when I found ResellerRatings wanted one."
“Hello Richard F. Price,
We can't thank you enough for allowing our company to service your printing needs; it's wonderful to hear from you and we're absolutely delighted to hear about your experience with our products and service.
Our guarantee is pretty much our philosophy. It never makes sense why a company wouldn't honor their agreement so where they drop the ball - we'll step up! It's worth it, as per your example, because if we didn't than we'd stray from our philosophy of putting the customer first and foremost.
If there is anything that we could be doing to improve your experience, please let us know - we're always seeking feedback and criticism so we can get to the next level. Again, thank you, and we wish you all the best.
- John Galt "The Refill Man"
P.S. We wish you the best with your company and we're sure you will reach an amazing level of service!”
A rep from TonerRefillKits.com, TonerRefillKits.com, has responded:
“Hello 'Hschulte7',
Thank you for taking the time to say such wonderful words about our company and allowing us to hear your experience with us - we love this type of stuff!
I'm sure you can tell that the print industry is rapidly evolving over all these many years (remember the old dot matrix printers? what a pain they were). Now we're seeing some truly impressive machines with tons of capabilities. Of course, with these new features come a lot of headaches (especially due to the cartridge chips they've been including) but you can rest assured that we'll always keep on top of the industry and continue to do our best to deliver exceptional value (and experience) whenever you're with us.
Thank you, again, and we hope to hear from you again, soon. You can always reach us through email, phone, and Live Chat (during work hours: 8am - 8pm ET). Have a great one!
Regards,
John Galt - "The Refill Man"”