"Extremely pleased with the products and service you offer."
"The instructions are clear. The refill product works great. The personal communication from customer service surpasses anything my previous toner suppliers would do.
A+++ in my book!"
“Hello Capfel98,
Thank you for giving us a shot at your business for supplying printer supplies. We're very delighted that you found our instructions to be top-notch (something we're very prideful of because we take an enormous amount of time crafting each). Likewise, we love when we hear that we've done an excellent job on the customer support end. Thank you for such kind words and the A+++ status - we'll keep doing our best!
Regards,
John Galt - "The Refill Man"”
"Great product at a great price. The instructions are excellent as is the support if needed. I am a returning customer. i love that they now include small stickers to put inside your printer with their phone number and web site info. The hardest part about reordering was remembering their web site, now they have even solved that"
“Hello Chuckulls,
Thank you for choosing us, multiple times, and all your kind words about our products, customer service, and small tweaks to our kits. We're lucky that we've been able to have TonerRefillKits domain name for all this time which makes us very synonymous with our products - there are a lot of competitors out there so we're doing our best to stand out and we believe that's through customer service, excellent support documentation (the instructions), and listening to our customers (like you!). We'll do our best to go above and beyond with your next order - please feel free to get in touch at any time, we'll be here!
Regards,
John Galt - "The Refill Man"”
"My latest order came in even faster then I expected.
Could not be more pleased."
“Hello Raybabin,
We're delighted that your order was so rapid in delivery; we do our best to get the orders packed and shipped the moment they roll through the door.
Thank you for your kind words and choosing us for your supplies; we're looking forward to servicing you in the future!
Regards,
John Galt - "The Refill Man"”
"The process of ordering is simple and easy to follow. You are directed to the type of refills needed by number or brand. There is a followup e-mail to innform you of when to expect shipment and it arrives as advised."
“Hello DrCarl,
Thank you, first and foremost, for allowing us to provide you with your printer consumable needs.
The website has gone through many changes over the years but we've always had the user experience first in our mind; we always want to present a 1,2,3 step approach to finding supplies so there's never a mistake in what you may be purchasing. There are some new things we'd like to try in order to make the process even simpler but we're extremely pleased you found it to be intuitive in its current form.
Please get in touch with us if you have any comments or suggestions; likewise, we're always here to help with our customer service and technical support.
Thank you, again, and have a wonderful day!
Kind regards,
John Galt - "The Refill Man"”
"Very fast service - product I ordered came in just a few days and came exactly as described. "
“Hello Chelle165,
Thank you for choosing us and voicing such kind and wonderful words.
When orders come in, we're right on top of them; we immediately push them to the floor, get the packed and prepped, and ready to go out the same day (the only exception is with orders placed just moments before closing up for the night but, even then, we often drive the packages over to the post office!).
I noticed that you mentioned that you 'don't know' about our returns/exchanges/refund policy so I'd like to take a moment to mention that we offer a 100% guarantee which means if you don't like it, you don't have to pay for it. We'll take it back and refund 100% of your money (without those silly restocking fees and so on like other companies do). After all, why pay for something you didn't like, right?
With that being said, I'm sure you'll thoroughly get the best from your purchase and see that the quality is on par with the full-priced products at the big box retailers.
Thank you, again, and we're looking forward to hearing from you again.
Kind regards,
John Galt - "The Refill Man"”
"I've used TonerRefillKits a number of times and always satisfied. Their instructions are very detailed explaining every step of the process and the results are just like a new toner cartridge. With this last order I even received a followup call thanking me for the business. Highly recommend TonerRefillKits!!"
“Hello Bob-909,
Thank you for such kind words about our company, instructions, and service.
The thanks go right back at you for choosing us to provide your printer consumable needs; without you, none of this would be possible so again, thank you very much!
We know the instructions can get a bit lengthy and "over wordy" at times but when we set out with our kits - we wanted the BEST and so we put a lot of our time and energy into ensuring the instructions are as detailed as possible.
Outside of that - we like to go that extra mile in customer service because we always found it odd that so few online companies refrain from getting in touch; using just emails is so impersonal, wouldn't you agree? That human element, even if it's just a simple follow-up call, is the way to go in our books and we're glad you agree.
If you're ever in need of customer service or technical support (or if you just want to chat about printers), please feel free to give us a call, shoot us an email, or get in touch through Live Chat. We're here to help!
Kind Regards,
John Galt - "The Refill Man"”
"Excellent customer service!
I have been a customer of yours for years. You've not only saved me tons of money on my printer refills, but also your technical support has helped me figure out what my printer problems are and how to solve them.
I wish all companies gave your type of customer service. You are an inspiration to and example of the type of customer service every company should strive to have."
“Greetings 12598GaryM,
Thank you, tremendously, for allowing us to provide you with refill kits for your printer over these long years.
Though we're a small company, it greatly pleases us to know that we're able to deliver such exceptional service (and set a new standard as per your words); Oscar, our tech guy, is quite knowledgeable and the rest of the team is ready and waiting to help in any way possible.
We'll continue to do our best and look forward to serving you again. We're a phone call, email, or Live Chat away so if you'd like to talk - we'll be there.
Thank you, again, and have a wonderful day!
John Galt - "The Refill Man"”
"Very Pleased. Like the M&Ms"
“Hello Bayview1204,
Thank you for choosing us to provide your printer supplies; we're extremely grateful and equally pleased that you found our products to be of five star quality.
The M&M's is our way of "sweetening" the deal; they're a small reward for a job well done :)
If we could be of any other service, please get in touch with us through phone, email, or Live Chat. We're here to help!
Regards,
John Galt - "The Refill Man"”
"Very good service with fast delievery!"
“Hello Xiaohx88,
Thank you, tremendously, for choosing TonerRefillKits.com for your printer consumable needs. We're absolutely delighted that you've found our service up to your standards and that you received your order in such short manner.
If there is anything that we could improve upon or if you seek technical support - please feel free to give us a call, send us an email, or chat with us via Live Chat. We're here as often as humanly possible (for a company our size); we'll be looking forward to serving you!
All the best,
John Galt - "The Refill Man"”
"Just got a call from Annette about my order. She verified that I had ordered a toner refill but was worried that I had not noticed that I also needed the installation kit. I assured her that I indeed had the necessary kit. I don't know of any other company that would take the time to check their customer's orders like TonerRefillKits.com. (And I do a lot of online shopping.) They are one of the best and I will talk them up every chance I get."
“Greetings Chick134,
Thank you for your wonderful feedback and review of our company.
We too are often surprised that far too few companies actually take the time to do a simple phone call once an order is placed; we're all web geeks here so we too do a lot of online shopping - a simple one or two minute phone call, for reassurance, was such a good decision and we're extremely pleased that we were able to understand that you already had the tool kit from us.
If there is anything that we could improve upon or make your experience using our refill kits any bit better - please get in touch - we love hearing from our customers especially over the phone!
Thank you, again, and be sure to tell friends and family.
Regards,
John Galt - "The Refill Man"”
"Great! Its easy and quick to order Cartridges and Toner Refill Kits. They were even able to quickly ship a red ink postage cartridge. I doubt we ever buy another printer cartridge from the box stores again. "
“Hello Clage,
Thank you for choosing us for your printer supplies and for giving us feedback about the shopping process, shipping, and your thoughts on the quality of our products.
It always boggles our mind when people hand over such large amounts of cash to the big box retailers or the same product, wouldn't you agree? The alternatives out there (especially from us) provide the same level of quality WITH our 100% guarantee and customer service - maybe we're tooting our own horn but it's something worth telling others.
We're really looking forward to hearing from you again and please don't be a stranger if you ever find yourself in need of customer or technical support - we're here to help!
All the best,
John Galt - "The Refill Man"”
"I am lazy and tonerrefillkits is great. The website was designed with the lazy in mind. The stuff is where you think it should be (no search and discover) Easy to find and easy to use and great prices....A lazy person dream. The excellent service is just more icing on the cake....Truly surprised that you guys are still around....Good prices AND SERVICE...endangered species"
“Greetings Bobbysnake,
We got a kick out of your feedback and it immediately reminded us of a quote from Bill Gates "I always choose a lazy person to do a difficult job because he will find an easy way to do it." Lazy, in this case, not meaning anything negative.
When developing the website we really wanted to make it a 1 - 2 - 3 approach to finding supplies. If you rewind almost a decade ago, the industry mostly revolved around these massive lists of printers - we still have that feature in the event someone wants to find their supplies that way but the "chooser" has truly made the process so much easier - we're glad you found it to be very intuitive and simple!
As for the refill kits - that's another area that we wanted to nail. Yeah, we go a little overboard in the details and including a TON of pictures but we wanted to make it the easiest set of instructions to understanding within the industry - I think we succeeded.
We'll keep up with the great service and, before you go: thank you, thank you, thank you for choosing us.
Kind regards,
John Galt - "The Refill Man"”
"Always a good experience."
“Greetings tta81001,
Thank you for choosing us and giving a short (but powerful) feedback about your experience with us.
We're always pleased to hear from our customers because it allows us to know that we're on the right track to excellence. If there is anything that we could do to improve your experience, please let us know through phone, email, or Live Chat.
Hope that you have a wonderful day,
John Galt - "The Refill Man"”
"You're simply the best! Always professional, helpful, efficient and personable. Product arrives quickly and well packed! Never had an issue! Been a customer for about 4 and a half years! (And will be forever!) Keep it tight and TONED!
"
“Hello JamesJHulyk,
Thank you for your wonderfully kind words about us, and our company.
I'm sure you've seen us evolve, in some ways, over the last 4 1/2 years but if there's one thing we've stuck with, no matter what, is striving to deliver the best service possible whether it's how the product is shipped or how we can best serve you if you ever run into a snag.
Thank you, again, and don't be a stranger when getting in touch with us; we're always here to help you!
Kind Regards,
John Galt - "The Refill Man"”
A rep from TonerRefillKits.com, TonerRefillKits.com, has responded:
“Hello Wmalburg,
We too are extremely pleased to hear that you had such a great experience with our products and services; it's these type of great words that make our job so much better because it tells us that we're doing the right thing.
If there is anything we can be of service to you whether it's tech support or if you ever need help with future orders - please get in touch. We're here to do our best!
Regards,
John Galt - "The Refill Man"”