"Good.
Their people answer the telephone, give information, advice. They also solve problems, whether the problems are their problems or my problems."
"I think the toner refillkits are great. I love having the right tools to do the job. I have also found other uses for them.
G.O."
"Everything worked fine. The kit arrived in just a few days."
“Hello DuaneLangley,
Thank you for allowing us to be your printer consumables provider. We place a lot of effort and energy into our toner refill kits to ensure they're the best on the market and it seems like you got exactly that!
It's always delightful to hear that shipping was quick and easy; we're always on standby to get an order out the same day as it rolls through.
If there is anything that we could be in assistance of - please feel free to give in touch with us and we're more than happy to work things out, help with technical support, or just give some advice and tips for making your printer work to the best of its abilities.
All the best,
John Galt - "The Refill Man"”
"Great product for fraction of cost of new."
“Hello CDSheffer,
Thank you for choosing us to provide you with printer supplies; we're very pleased that you were able to have such a great experience and save a good amount of money compared to the new price at big box retailers.
Our mission is to ensure we're doing the best we can so if there is anything you'd like to be vocal about or if you're ever in need of technical support - please feel free to give us a call, send us an email, or chat on Live Chat - we'll be here and waiting.
All the best,
John Galt - "The Refill Man"”
"It was easy to use. I will order again when i get low."
“Hello Mathew,
Thank you for your kind words and letting us know about your experience with our products. We want to be sure that everything comes packaged with your kits or complete toner cartridges (even inks!) and it sounds like everything went a-okay on your end.
If we could be of any additional assistance, please feel free to get in touch with us. We'll be looking forward to you, again, when you're running low. Until then, thanks!
John Galt - "TheRefillMan"”
"THANK YOU VERY GOOD SERVICE"
“Hello RJvigue14,
We're very delighted that we were able to deliver a great service and experience to you. We're sure you're going to love the products and the print quality - not to mention the incredible savings coming your way.
If you ever need a question answered or just wanted to chat about toner and ink, please feel free to give us a call, send us an email, or use Live Person. We're here to help you.
Regards,
John Galt - "The Refill Man"”
"Strongly Recommended Excellent Store! "
“Hello TKP123
Thank you for your quick (but powerful) thoughts about our company - four words is enough to convey, to us, that we're doing something right and we want to thank you for choosing us for your printing supplies.
We do noticed that you said "don't know" about our return policy and would like to take that moment to say that our 100% guarantee is a no BS, straight-forward policy which means that if you don't like it, you don't pay for it, just get in touch with us and we'll be more than happy to replace or refund your order, no questions asked.
Thank you, again, and have a wonderful day!
John Galt - "The Refill Man"”
"Ok Till I recieved The wrong product"
“Hello Glgranum,
We're extremely disheartened that this mix up occurred. I discussed the issue with our office manager, Traci, and she has alerted me that she got in touch with you and found that we accidentally sent two MTX cartridges rather than the RXR cartridges you ordered. As of today (11.2.2012), the order has already been shipped and you can expect to receive it within a very short time.
Again, I do apologize for what happened and we would like for you to contact us when your shipment arrives so we can ensure everything works out. You can reach us via phone (800.527.3712 / 352.343.7533 M-F 8am - 8pm PT), email, or through the Live Chat feature on our website.
This was a major oversight on our part and we would like to do anything and everything we can do to improve your experience.
Regards,
John Galt - "The Refill Man"”
"I have been a delighted customer of TonerRefillKits.com for several years now. Their level of service is unsurpassed. I am always amazed when an online order is followed up by a phone call from a real person checking to make sure my experience was a good one and to ask if they can help out in any other way. Products are great, easy to use and extremely economical. We are a very small company, but save in excess of $3000/year by using their products."
“Hello BaileyD,
We can't thank you enough for your years of being with us and we're extremely pleased that we've been able to service you and save such an incredible amount of money each year.
We too are a small company (as you know) and we love when we're able to make a direct impact such as you've experienced. If there is ever anything you need whether it's tech support or just have a chat, please get in touch with us because we're here for you.
Thank you, again, and your kind words brings a smile to all our faces.
All the best,
John Galt - "The Refill Man"”
"Excellent Service, Quality, Price and knowledge of product. No reason to go anywhere else."
“Hi Amweldman,
Thank you for such kind words and choosing us for your printing supplies.
We're always interested in hearing from our customers and would love that you got in touch with us, at your leisure, to allow us to know the specifics into what we did well so that we may top it next time we hear from you :)
In the meantime, thank you, again, and have a wonderful day!
John Galt - "The Refill Man"”
"I came across the TonerRefillKits.com website and was hoping this would be a good experience, after all I couldn't afford $100 for a new brand name toner cartridge. I read a bunch of reviews and decided to order.
I was pretty nervous and unsure about how easy, and how messy the whole process would be. It was extremely easy. The directions were so simple and there was no mess. I'm SO GLAD I found you! I'll never buy another cartridge from the office stores again! WOOHOO!!!"
“Hello Innatemama,
We're extremely happy that you have found us and decided to give us a go. Thank you so much!
One of our biggest prides are our detailed instructions which we place a TON of work into to ensure you're able to understand every step of the process. After people take one look at them - they know, for sure, that they can do it. Plus, if anyone gets into a snag, we're always able to be reached (during the day 8am - 8pm ET) for customer service and technical support.
You'd be surprised how often we hear concerns about the process being messy but we also make sure to provide all the necessary cleaning items in the event that it does happen but, from our work, it really isn't so because of the tools and methods we've developed to make the process go as smooth as possible.
We're looking forward to hearing from you again. If you need, in the future, any assistance, please feel free to get in touch with us - we love hearing from our customers!
Have a fantastic day,
John Galt - "The Refill Man"”
"Excellent quality, timely delivery, competitive pricing, no surprises or "gotchas", what more could one ask for. Will be ordering again when needed.
Long time customer!"
“Hello Esaviles,
Thank you for your kind words and choosing us for your printer consumable needs.
When we set out, we wanted to remove those dreaded "gotchya" moments that seem to have plagued the industry. We've removed many barriers in our years within the industry and continue to lead the way by striding to provide a truly exceptional product, highly detailed instructions, and customer support with a personal edge.
We're delighted that you found our products so helpful, our shipping on time, and our pricing to be of your favor. Along with our 100% guarantee, which has no-frills, no-fine print, what more can you ask for?
We're certainly looking forward to serving you again and would like to extend our help, whenever you need, if and when you reach us through phone, email, or live chat.
All the best,
John Galt - "The Refill Man"”
"I have been a customer of tonerrefillkits.com for about ten years and I am very satisfied both with the products and with the service."
“Hello Wapallos,
Thank you, from our hearts, for your patronage for all these years of being with us. We like to think that we're doing something exceptional to have you with us for all this time.
As a veteran to our business, we'd like for you to get in touch with us and share how we can go the extra mile to ensure you receive the best experience. Since you've been around since the early days, we're sure you have some excellent input on how we can improve.
You can reach us through phone, email, or live chat. We're here from 8am - 8pm EST; looking forward to hearing from you and thank you, again, for being with us for so long.
All the best,
John Galt - "TheRefillMan"”
"Exceptional Service and great products are standard operating procedures for TonerRefillKits.com. I refer all my friends, clients and vendors. "
“Hello Scott-287,
Thank you for choosing us and for such kind words about our company. We're a small team here but we find it essential to over deliver and to keep our promises.
A lot of work is placed into every aspect of our products and services whether it's ensuring everything is included in a kit or whether it's down to the very minute details within our instructions. Some people say we get a little too detailed but we believe that's what sets us apart and why customers love us.
We can't thank you enough for your business and referrals to friends, clients, and vendors. Please get in touch with us if you ever need help - you can contact us through phone, email, and live chat. We're here to help.
With warm regards,
John Galt - "TheRefillMan"”
"Delivered quickly and has always worked great for us."
“Hello KenMckowen,
We're very delighted that everything went as planned and that your shipment arrived in a timely fashion. We'd like to thank you for your patronage with our company and would like to extend our gratitude for choosing us for your printing supplies needs.
If there is anything that we can do to better your experience whether it's helping with technical support or maximizing your savings - please get in touch with us through phone, email, or live chat. We're here to help.
All the best,
John Galt - "TheRefillMan"”
A rep from TonerRefillKits.com, TonerRefillKits.com, has responded:
“Hello Grahamord,
First, thank you so much for becoming one of our customers and we're extremely delighted that you found our refill kits to be up to your standard and that they were able to save you a lot of time and money when "topping up" your toner.
When we originally made the refill kits - we wanted to make sure that everything that came with the kit made sense and so you would never say "but wait, I don't have that part!"; we've always found it frustrating when buying a product only to find out it doesn't come with the right tools so you have to run back out to the store - not with us, we said, and so that's why it truly is a complete refill kit.
Second, we'd love to hear these other uses you've found with the tools. We're all "tinkerers" here at TonerRefillKits (we love taking things apart just to learn how it works).
Thank you, again, and if you ever need to get in touch - we're a phone call, email, or Live Chat away.
Kind Regards,
John Galt - "The Refill Man"”