"I have used their service for many years and have been delighted with their products and service. Their helpful guides make a difficult task, childs play. They fully understand the needs of the consumer and aim to please.Their products have never failed me,they are indeed comparable to the brand names . Their return policy is fantastic. Why go someplace else.
School Psychologist"
"My experience was been superb. I had a question by phone before ordering and they answered on the first ring! Who else does that these days? The answer was just what I needed. The kits were shipped exactly as requested and the installation instructions are excellent leaving nothing to chance. These people are definitely on my "preferred supplier" list!"
“Hello Metcalfe38,
Wow! We love, love, looove reading reviews and experiences like this!
It's an absolute delight when we're given a chance to show what our company and our employees can do and being on your "preferred supplier list" is a wonderful reward for our efforts - thank you!
We're reachable 8am - 8pm ET M - F, so if there is every any trouble, feedback, or if you'd just like to have a chat about the weather, do get in contact and we'll get to you right away.
Thank you, again, and we can't wait to serve you again.
Regards,
John Galt - "The Refill Man"”
"ToneRefillKits is the best company I have ever delt with. True to their motto no hassle, no fine print.
I know of no other business that can match them to do business with.!!!
Charles Jeseo
****@****"
“Hello Charles,
Thank you, tremendously, for your words and thoughts about TonerRefillKits and the service everyone puts into their work, here. There are a lot of companies that tout this idea that it's "easy" or "we're here for the customer" but it's quick to find them reeling back once the pressure comes on (charging restocking fees, not accepting returns, putting you on hold for half an hour) but we said we'd NEVER want to be one of those companies which is why we aimed at a simple motto to live by and we're delighted that you found us to be in your top-tier.
If there is ANYTHING we could do to improve your current (and future) experience with our company and our products, please do get in touch and we'll jump right to it. We're here every step of the way.
Thank you, again, and all the best.
- John Galt "The Refill Man"”
"I appreciate the instructions and mini flashlight. "
“Hello Kirkmasters,
Thank you for the feedback about our refill kits and doubly so for choosing us for your printing supplies. We're very proud about our instructions and believe them to be top-notch in the industry - we pull out all the stops when it comes to detailing every major (and minor) step of the process to ensure you're able to do the refill process from start-to-finish without a hitch. Likewise, those little flashlights are amazing at working on the cartridge but just as much fun when you have it on your key chain (you're no longer left in the dark - they're really quite powerful!).
We look forward to serving you again and please get in touch if you ever have any tech or customer support issues - we're here to help.
All the best,
John Galt - "The Refill Man"”
"I haven't received the order yet,because of a problem. They were very helpful getting it sorted out and the order will probably be waiting in my mailbox Monday morning"
“Hello "Dr. McHugh",
Thank you for choosing us.
We're deeply sorry that your order had a mix up but very relieved to know that everything was sorted out, and that you're satisfied with our customer service.
We're sure that, once you get your order in, you'll marvel at how great the product, its instructions, and quality will be; we take great pride in our work and do our very best to pass that level of excellence onward with each new order.
Just as a reminder though, we offer a 100% guarantee which simply means that if you don't like it - you don't pay for it. We're serious! We don't feel that we should keep your money if the product isn't want you expected. But, we do think you'll be more than pleased.
Thank you, again, for your order and patience.
All the best,
John Galt - "The Refill Man"”
"I have been dealing with TonerRefillKits.com for years and have never been disappointed with their description of a product or with what they delivered. The HP toner cartridges perform just like the originals."
“Greetings Ray-123,
Thank you for your most recent order and your patronage with our company over all these years - everyone at TonerRefillKits.com extends our most sincere thank you for allowing us to be your printer consumables supplier.
Your kind words and feedback allows us to know that we're doing something right - and we'll keep at it! Each step of the process requires each member of the team to keep a keen eye on the product and the process to ensure you're receiving the best quality and we're delighted that you've found our products to be of the everything you hoped for.
If there is anything we could improve or if you ever need to get in touch - please contact us through email, Live Chat, or, during the work hours, on the phone.
Thank you again and can't wait to hear from you again.
All the best,
John Galt - "The Refill Man"”
"excellent. They've always delivered. I am happy with the company."
“Hello Damama78521,
In such a few words, your feedback speaks volumes about our company and that we're doing it right. For that, we thank you. We'll continue to do our best to bring the highest quality printing supplies to you at a great discount; looking forward to serving you again.
All the best,
John Galt - "The Refill Man"”
"I am very satisfied with TonerRefillKits.com. I had never ordered from them, but my cartridge finally arrived this week. Because of the Thanksgiving holiday it had been delayed. Since they did not have it in stock, it was coming from California. I was very happy to be able to use my printer again. Thank you, Toner Refills. I will certainly use you in the future.
Diane VB"
“Hello Diana VB,
Thank you for choosing us and we're delighted that you're back up and running with your printing.
We hope you had a wonderful Thanksgiving and do apologize for the holiday delay (which prevented your shipment from going out); we're a small company and value spending time with our family on the big holidays but the moment we're back in the office - we make sure everything gets out the door.
We always try to accommodate our customers. Sometimes, like you had experienced, something may be out of stock (at that time) but Oscar (our tech support) will do everything he can to source your supplies at our same level of discount even if it means we take a small hit because, after all, we want to get you back to printing without a hitch.
Thank you, again, for choosing us and leaving such kind words about our service and company. We're looking forward to hearing from you again.
Sincerely,
John Galt - "The Refill Man"”
"Great product. Customer service is awesome"
“Hello TheMooneyRanch,
Thank you for your review and choice of words; this would be something we'd love to have on a bumper sticker because it's short and to the point - it packs a punch!
We'll do everything we can to deliver this same level of excellence on each and every order; we're always here to help so please feel free to get in touch if you ever need customer or tech support.
Thank you, again, and all the best,
John Galt - "The Refill Man"”
"I have been dealing with Tonerrefillkits.com for several years and they are the very best at everything they do. I have only had one problem ever and that was an instruction sheet error and I called in and they guided me through the process to overcome the error. You can't do better than Tonerrefillkits.com"
“Hello Honestengines54,
We absolutely love reviews like this!
As a long-term customer, we can't thank you enough for staying with us all these years and continue to find our service to be top-notch. We're very delighted that we've been the ones privileged to provide you with your printing supplies.
It's a shame that there was even just one problem along the way but we're very happy that we were able to amend it and get you back to printing without a hitch.
We'll continue to do our best and go above and beyond with each passing year. We're all looking forward to serving you again.
Thank you.
- John Galt "The Refill Man"”
"Very easy purchase, shipped with tracking number, arrived in perfect condition.
"
“Hello Charles-566,
Thank you for choosing us and allowing us to know that the "life cycle" of your order was extremely streamlined from the moment you landed on our site to the time it arrived in the mail.
If there is anything that we could do (or could have done) to improve your experience with our company and our products - please let us know. We love hearing feedback from our community and will do everything we can to go the extra mile.
Thank you, again, and looking forward to serving you again.
Regards,
John Galt - "The Refill Man"”
"It was great. A staff member called to confirm my order, my order arrived withihn 48 hours of call. They are great, courteous, professional. I have been a customer for several years - no other place would I go to purchase my supplies. Thanks and have a great holiday."
“Hello Jclkmm,
Thank you for the kind words about our company and staff; we pride ourselves in reaching out and getting in contact because let's face it: email is so impersonal.
Our look and product line may have evolved over the years but one thing we always wanted to keep rock solid is our ability to please; we're delighted that you've been with us for such a great deal of time and we'll continue to do our best to deliver an excellent experience with our company (and our products).
If there is anything we could do to improve our work (or if you'd like to have a chat about the weather), please get in touch. We're extremely grateful that you chose our company and will do everything we can to ensure each new interaction, with you, is better than the last.
Kind regards,
John Galt - "The Refill Man"”
"I have used TonerRefillKits for two years. Their service and pricing are second to none. I've saved over $1000 by using them. Their customer service is great to work with. They also give great advice about purchasing new printers. If you don't use them, your wasting your money!!
John
Green Bay, WI."
“Hello John,
First, thank you, immensely, for allowing us to be your printing supplies retailer; we'll keep doing our best to bring you the best products and service we possibly can.
Second, we too are amazed that people want to spend twice the amount for their supplies. Maybe it's just us and we've been working this industry for such a long time but it still boggles our mind. Slowly, but surely, this will change and it's through kind words and recommendations, such from you, that it will be possible.
If there is anything we can do to go above and beyond this last experience - please let us know. We want to make each time you get in touch to be better than the last.
Regards,
John Galt - "The Refill Man"”
"This toner refill kit takes a little time, but saves a lot of money. Easy directions/ internet help available."
“Hello Rbirky,
Thank you for leaving your feedback and review.
We're delighted that you've found our products to be to your standard and that they were able to save you such money. We'd like to hear your opinion or suggestions on how we may improve our instructions to make the process go more smoothly (and a bit faster) - please get in touch sometime.
Just to put this out there, since we see you have "don't know" in the product returns/refunds/exchanges - we offer a 100% guarantee which, as we put it, means that if you don't want the product than you don't pay a dime. This ensures that you get the best quality for your printer because, after all, why pay for something you don't need or didn't enjoy?
Thank you, again, and hope to hear from you again.
All the best,
John Galt - "The Refill Man"”
"Any experience with tonerrefillkits.com is exceptional. These folks actually care about their customers. When I ordered a toner kit different from what I had ordered in the past they actually called to check that I had not made a mistake in model numbers. Everything you could need to refill a cartridge comes with the kit right down to the screwdriver and M&M's. They are not required for a refill but my wife loves them,."
“Hello Starrroad,
Thank you for such kind and wonderful words about our company, our employees, and our products and, least we forget, for choosing us to provide you with printer consumables for your machines.
We're delighted that you had an excellent experience. On the note about the follow up call, I'm sure you've noticed that the printer list is expanding at a very rapid rate and, to some discomfort, there are many printer model names that have begun to overlap which can cause a true headache to the shopper (and us) so we always want to make sure you're getting the right product the first time it goes out the door.
We're always improving our refill kits with new features, expanded instructions, and toner formulations. The M&M's have always been a big hit so that's definitely one thing that won't change.
Thank you, again, and we're all looking forward to hearing from you again.
All the best,
John Galt - "The Refill Man"”
A rep from TonerRefillKits.com, TonerRefillKits.com, has responded:
“Hello Covered613,
Thank you for allowing us to be there for you and to supply your printing consumable needs; we love hearing feedback like this because it reinforces that what we're doing is on the right path. We will continue to go above and beyond with each new contact with you and through newer products & documentation. If there is anything we cold do to improve - please let us know and we'll get right to it!
Thank you, again, and we wish you the best.
John Galt - "The Refill Man"”