"Communication and shipping was excellent, unfortunately my cartridge is damaged and streaks but the refill worked fine and its good enough for daily text printing."
"service worked,don't mess with it."
"I love the people at TonerRefillKits.
They are really helpful and nice.
I recommend them to my friends"
"Great thank you very much"
"Thank you for your seeped in delivery.
"
"Nice prices fast servicefast service"
“Hello, "Allseasonshome",
Thank you for taking the time to leave your review about our products and business. Even short, one-line reviews are enough to give us a bright smile because it lets us know that we're doing the right thing.
If there is anything that we could do to improve your current (and next) experience with us - we'd love to hear from you. You can reach us via phone, email, and Live Chat. Of course, you could drop in by the office if you wish (though staring at racks and racks of toner all day may not be the most exciting thing on your to-do list).
Thank you, again, and look forward to serving you again.
John Galt - "TheRefillMan"”
"Really good products and service!"
“Greetings MJPLAXCO,
Thank you for your review and allowing us to know that you're a fan of our products and service. We'd love to hear more from you if you ever get the chance; we'd like to figure out how to go from five to six stars (at least in our books).
If there's any way we could do a better job or bring you a better service - please let us know - you can reach us through multiple means like over the phone, through email, or during a Live Chat session. Drop in sometime and we'll definitely take care of you.
Thanks, again, and have a great one!
John Galt - "The Refill Man"”
"Great service, you guys have saved me almost enough to buy a new computer."
“Hi "011855",
That's what we like to call "the meal is on us!" effect.
We coined that phrased based on the fact that instead of spending full price for toner - you could use those savings to go out and have a pleasant dinner with your loved ones. We think it's an easy choice, wouldn't you agree?
Also, many thanks for taking the time to leave a review and for giving us such high props for our work and service. We'll keep doing our best!
Regards,
John Galt - "TheRefillMan"”
"I am pleased with the toner refill I bought from this vendor. The ordering process is easy, delivery was prompt, and the performance of the cartridge was as expected. I have purchased from this vendor before, and have always been pleased."
“Hi Figarotvl,
Thank you for your patronage to our company and our products and double thanks for giving us such a glowing review.
It's our mission to cut down the costs of printing supplies but to also make it a fun, interactive experience. Taking the 10 or so minutes to do the first refill may be a little scary at first but the guidance from our instructions (and tech support, if you need) will immediately put a smile on your face when you see just how easy it is (plus all that great savings!).
If we could do any improvement - please let us know. Also, if you have questions or ever need any assistance, we're a phone call, email, or Live Chat session away.
Looking forward to hearing from you again and all the best,
John Galt - "The Refill Man"”
"Awesome! I had my toner with in a few days. I love the refill kit by the way, it's nice to have all the tools for the job in one place. The only thing I would have added was a mask for that first refill when I had to empty old toner but I'm probably a bit messier that most. If I hadn't found your company I probably would have junked my $400.00 laser and gone back to ink-jet. You guys are good for economy and environment! "
“Good morning, "CarterTrudi"!
What a wonderful way to start a Saturday (yes, of course I work on Saturday...) reading your most gracious review of our products. Thank you for taking the time to let other people know your experience.
Your comment about the completeness of the tool kit really hits home with me. When we first started selling our ReChargX toner refill kits, I only included our "toner port" tool (fancy words to describe the modified soldering iron that makes the hole(s) in the appropriate location(s) on the cartridge.)
But, literally within a few weeks it occurred to me I was assuming that people would have all of the other tools they might need during the process nearby and even though I am a geek and do have those tools (many, many of them strewn around my office, house, garage, etc.), the likelihood they are going to be within arms reach when I need them is slim and none.
So, the complete ReChargX tool kit was born. I kept adding stuff to it (the little LED flashlight, the little flat-blade screwdriver and the last thing to be added to it, years ago, was the piece of paper to go on your desktop or work surface so you didn't even have to find a piece of newspaper!)
The tip I tell people about emptying any toner from the waste hopper of the cartridge to keep dust to a minimum is you can lower it down into your waste basket or garbage can and shake the toner out down there and the likelihood toner will plume up and out of the garbage can is basically nil.
(I do jokingly tell people that if you can make a kitchen look like a disaster area after merely making toast, maybe ask your mate or a friend (who thinks you are a messy person as my wife seems to think I am) to do that step for you.)
You will find that the next time you do it you will be far more likely to have a faster (and cleaner) experience because as with any process (whether baking a cake or refilling a toner cartridge), you get much better really rapidly.
The comment you make about the environment really hits home, too, as this is the way my company was started. Over 25 years ago someone asked me to "replace the toner cartridge" (what does that mean?) in a "laser printer" (what is that?) in the office I was working in.
When I pulled the giant black toner cartridge out of that laser printer (a state-of-the-art Hewlett Packard Laserjet Series II, 50lbs, 300dpi,8ppm and $1500!) and was told that entire thing was to thrown away, the geek in my just had to take it home and pull it apart (though my initial attempts to refill the cartridge weren't exactly "stellar" (to say the least), here we are, 26 years later, getting 5-star reviews from you and our other customers.
I am delighted that you are pleased and I seriously encourage you to contact us if we may ever be of service, to tell us about something we could have done better or that we just outright goofed (as the letter that was on the top of the products in your box stated, the only way we get better is if you let us know something needs improvement!)
Thank you, again, for the patronage and the wonderful review (the gang here at TRK who made it possible will love seeing what you wrote come Monday.)
Have a great weekend!
John Galt - "TheRefillMan"
www.TonerRefillKits.com”
"They were very fast. They called to make sure I have the necessary tools to do the job. and when I got the box they had a pack of M&M'sin and a little LED flashlight. Impressive."
“Hello "Brent-114",
Many thanks for your time in writing out your review and double thanks for allowing us to provide you with printing supplies.
Speed is one of our major goals but it's certainly quality and experience that goes into our top-tier. All the little things that go into the package and how we contact was put in place because we believe it's the right thing to do, as a company.
The M&M's are a little treat to add to it all and the flashlight, though originally meant to aid in some parts of the process, is a cool freebie that just sort of caught on.
We'll do everything we can to keep you impressed and deserving of the five star rating. If there is ever anything you may need - please do get in touch.
Thank you, again, and enjoy the savings!
John Galt - "TheRefillMan"”
"I can't believe how fast and simple it was to refill a toner cartridge. Thank you so much for a wonderful kit. "
“Hi there, Ircentaur,
It's great to hear that you had such and easy time with our toner refill kits and, more importantly, thank you for giving us such a high review!
One thing you'll noticed, once you complete the refill process, will be that the entire process goes even faster because you're experienced.
Many cartridges can go two or three refills before we recommend using an EmptyX cartridge. This means that the second and third time cuts out about 1/2 of the time.
If you'd like to know more, we'd be happy to have a chat with you about some of the other options. In the meantime, enjoy your savings!
Thanks and all the best,
John Galt - "The Refill Man"”
"The quality of the products for both Laser and Inkjet products is as good as the original. They go far above what they should to be sure the customer is satisfied with their purchase. The staff is happy to answer even the most basic questions and are always ready to help. I have tried many other companies but once I started buying from TonerRefillKits I have not found a reason to look elsewhere."
“Hi Rwg-984,
Thank you for your glowing review and for allowing us to be the people for your printing supplies; there are a lot of competitors out there and, not to brag, but I think where we truly excel comes from what you have described: that fact that we take the time to talk with our customers rather than brushing them off the moment they finishing hitting the buy button.
It's a delight to hear that the quality of our products matches your expectations of the original brand. On that note: is there anything that we could be doing in order to improve your experience with our products?
We'd love to hear from you and we're all patiently waiting the next time you get in touch. Again, thank you for your commitment to the company and we'll do our best to go above and beyond with each and every interaction we have with you.
Regards
John Galt - "The Refill Man"”
"I will soon be ordering the color toners"
“Hello "Powersfs",
Thank you for the five star review and letting us know that you'll be back. We can't wait to get color toner into your hands because you'll see that they are pure, top-quality and will have you printing in no time at all.
Whenever you're ready, if you have any prior questions, you're welcome to get in touch with us through the phone, email, or Live Chat and we can aid you in getting the most out of your next purchase.
Thank you, again, and we're all looking forward to serving you soon!
John Galt - "TheRefillMan"”
"I have been a repeat customer with you and have always found the order and servicing quite pleasant and have received the shipment promptly."
“Hi Hariatnj,
We can't thank you enough for your patronage of our company. You can rest assured that we will do anything (and everything) we can to continue to bring you the very best in the business.
I want to also thank you for taking your time to write this review. It's always a blast to hear from our repeat customers and see that we're still delivering the same level of excellence throughout multiple contacts as it shows the gang here is doing it right (as always!)
We look forward to serving you again.
John Galt - "TheRefillMan"”
A rep from TonerRefillKits.com, TonerRefillKits.com, has responded:
“Hello "Wcapensr",
Our pleasure. Speedy delivery is what we aim for (in fact, 99% of our orders ship the very same business day they are placed (if they arrive before 4pm ET, or the next business day, if after normal hours.)
We look forward to serving you again.
All the best,
John Galt - "The Refill Man"”