"Over the last six years I have purchased over $20,000 of camera equipment form Norman Camera due to the level of service they provide. There is something to say about purchasing from a family run operation as opposed to purchasing from the big boys. Building a relationship with your camera salesman is something I would never trade in just to save a few bucks. Norman Camera has very competitive pricing and even on a few instances matched the big boys price making my decision to pick up the phone and call Norman Camera that much easier. All of my orders went out the same day and were received the following day as I live one state over from Norman. Every camera and lens I have received from Norman Camera has been brand new and unopened. My experience with other resellers prior to Norman Camera was much different in that periodically I had received lenses that had been obviously used but sold as new. Norman Camera has also contacted me by my request when a very hard to obtain lens came in stock. This is one of the perks of building a relationship with your salesman. When everyone else is sitting around waiting for their next desired lens, you have a better chance when your salesman is looking out for you. I give them a 5 star rating as I have never had a bad experience but only good experiences dealing with Norman Camera. I expect to have a relationship with Norman for many years to come."
"Ordered an AMAZING Deal from Norman Camera. Purchased a T2i w/ 18-135 IS lens and a Canon Pro9000 Mark that included a $400 Rebate from Canon. Customer Service was awesome as long as you communicate with their business email account.
Packages arrived as ordered and undamaged.
They gave me link to the rebate and I filled out a few days after receiving package.
Received the Rebate check within the 60 days.
Will make sure to do business with Norman Camera again in the future. Great Authorized dealer for Canon products!!! Thanks so much and I love my new T2i.
"
"I placed a phone order. Friendly, helpful, and they shipped my Vixia right away. Great return policy too."
"Norman Camera had stock of a camera that all of the large NYC camera stores had on backorder. Their pricing was competitive and their customer service was top-notch. The camera shipped the day I placed the order and I had it two days later. I will definitely order from them again!!"
"I have ordered several times from Norman Camera and have been extremely satisfied each & every time.
My shipments were always packed very well, with added protection, which is critical when shipping high end camera merchandise.
It is also nice to receive email from a real person, my emails are always answered promptly."
"My order was promptly acknowledged via e-mail and shipped with tracking info on the first business day; delivered appropriately packaged 2 days later as promised, in perfect condition."
"Norman Camera is absolutely Fantastic!!! I ordered a Canon HFS100 HD camcorder on Dec 14 '09. Within hours I received an email invoice with shipping #. The camera arrived 4 days later safely packaged and perfectly intact - standard, free shipping. Not mark on the box! Norman Camera folks are real professionals and based in Kalamazoo, MI (not jokers from NYC). I've purchased camera equipment over the web several times and each time the experience was painful-attempted bait and switch, messed up orders, no longer in stock - I'm sure you've read similar stories before. If you want awesome professional service and a good price - buy from Norman Camera. "
"my sister just opened my nieces xmas present to make sure everything is there. check. everything in great shape. ordered sunday night here on wed. great turn around. i think we just made someones xmas better. thanks norman camera. now my sister wants one. ill be in touch thanks again"
"Excellent service. Ordered my camera on Monday. By Tuesday, it had arrive! Norman Camera is not only efficient, they're affordable too."
"did not have extra lens in stock, sent within 8 days with free shipping
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"This is the 3rd camera I have ordered from Norman Camera over 3 years. All transactions have been handled in an excellent manner and I will buy from them again and can highly recommend Norman camera"
"Wow!! Great Service and Price. I ordered a Pentax Optio W80 on Saturday and received it on Wendesday. I grew up in the retail camera industry, it is great to deal with a family owned business."
"I am a wedding photographer, and I have been buying cameras and camera equipment from Norman Camera for about 5 years. My experience with Norman Camera has always been excellent. In most cases when I ordered an in stock item before 4pm, I received the product the very next day. On only one occasion did it take two days to receive it. That is much better and faster service than I am often able to receive from local camera stores where I live. The sales persons I have dealt with have always been helpful and courteous, and have made sure that my orders were handled the same day of my order. What more could I ask for from a camera store?"
"The item was used!!!
I sent an email explaining complain and dissatisfaction.
No response in 4 business days!
Sent other email adding “Attention of the Store Manager” in the subject line.
The response comes denying used item condition, without apology, but offering to return an item.
But at this time this item is already out of stock, and I started my vacation trip and need to keep taking pictures.
They put me in this situation when I can not return an item for exchange.
Will never shop with them.
Revising:
Norman Camera replay is misleading.
I received camera on 7.22. On 7.26 sent an email notifying that camera is used.
After no replay in 4 days, on 7.31 I sent another email to store manager. At that time I went to vacation already.
Camera accessories are packed not in original factory plastic bags, have other wear signs.
"
"Great store! They had a lens in stock that no other online store had. The shipping was fast and everything was well packaged. I would definitely shop with here again."