"Just purchased a Nikon D800 from them. This is my third DSLR that I have purchased from Norman. I find them great to work with. They ship right away. I ordered the camera from them on Tuesday, and I had it in my hands on Wednesday."
"Very dissatisfied! I ordered Ilford photo paper and paid extra for two day shipping($22.00)and received it in 5 days. What a scam they have with their shipping prices. I would never order from this company again! They owe me a refund!"
"Great service. Camera arrived quickly and safely. Everything seems to be working just great. Thanks!"
"After I did my usual internet “deal” search, Norman Camera had the best price. When I went back to their website to place my order, my item was out of stock. I telephoned the store to ask when my item would be restocked. The floor sales person who was very courteous and most accommodating said there was possibly stock in their other store. There was and he said he would have the item sent to the store from which they shipped their internet orders and that he could have it shipped to me in three business days. I received an email the following day that my item had shipped that day (less than 24 hours after I originally placed my order). My order arrived on my doorstep the following day in perfect condition. The only way Norman Camera could have improved my experience with them is if they were telepathic and had shipped my order to me before I placed it! I will definitely go out of my way to deal with Norman Camera whenever I can in the future. The Norman family is wonderful! A special thanks and acknowledgement goes out to Randy Dekilder, Andy Thompson and Marlene Whitman. I’ll be back!"
"Wow! I heard via an online forum that they had the Canon 5D Mark III when several of the other big online retailers didn't. I had even preordered a few weeks back, but the camera was nowhere in sight. I placed my order after their business hours and intended to call in the morning to verify stock. They open at 8:00 in my time zone. At 7:56, I received a shipping notice! The camera arrived overnight and is beautiful. I couldn't be more pleased with the camera or with Norman's customer service. In the future, I will look to them for my photography needs."
"Order came on time, in great shape. Wonderful service, love the tracking ability."
"I ordered the Canon EF 24-70mm f/2.8L USM lens and B&W 77mm filter. The delivery was in very good condition and arrived exactly as scheduled. I like this seller's service; before buying from this seller, I had seen cheaper prices for the items I wanted to purchase, but I decided to order from Norman Camera and Video. I felt like this seller was more trustworthy for me and everything came exactly as they promised. Overall, I would buy from this seller again, and I would recommend Norman Camera and Video to a friend."
"We ordered a Canon EOS 60D. Very happy with our first purchase from Norman in that: 1. item was brand new as described on their website (not refurbished or returned), 2. it was a great price (Canon had an instant rebate on this camera), 3. this expensive camera was very securely packed (in another box) and lastly 4. shipping was fast & on time. The camera worked perfectly once received and my wife & I couldn't be more pleased with the purchase!"
"I would say my purchase from Norman Camera has been a positive experience. I received a convenient order confirmation email, and then another email when my camera shipped. I knew exactly what was happening every step of the way, up to the moment a Fed Ex deliveryman handed my package to me. My camera arrived in perfect condition and is in perfect working order with all the right parts and accessories. I could hardly ask for more! "
"Well done! My order came early and accurately!"
"The service from Norman Camera was excellent. Everything arrived in perfect condition. I had the camera that I ordered in my hands just two days after I placed the order even though I had only asked for the normal 3 to 5 day delivery service. I will definitely order from them again!"
"I ordered a Nikon D3s from Norman Camera and couldn't be happier with the transaction and friendly customer service. First - they had this hard to find camera in stock. The customer service, shipping and transaction was five stars all the way. I would highly recommend working with Norman Camera. This was a big ticket item - yes I was a little apprehensive because I mainly deal with the big stores in NY - but I will be purchasing from Norman again!!!"
"Excellent service. Package arrive in excellent condition and only two days after ordering"
"Very bad experience. Nice sales staff until I went back in to ask a question about one of the two cameras I purchased, then got the blow off. Returned a few months later for a warranty issue, they did send camera in but of course none of the repairs were covered. felt I would have had better service from a store like Best Buy, sad to say. Yes, Normans's did contact me after I wrote my first review, why I do not know. They still were not going to fix the camera that I supposedly "impacted" and I was simply reviewing the service I already received which was no different than I would have expected at a big box store. As I look for a camera to replace my "impacted" Nikon I honestly believe price will determine where I purchase as I have concluded service doesn't exist, only sales. "
"This company is outstanding. I have ordered over $6500 worth of gear over the last 6 months and I have not been disappointed by Norman Camera in the least. I will definitely order again and again from them. Products are first rate and shipping is too. Great job Norman Camera crew!!"