"Terrific experience. The prices were as good as could be expected anywhere for my Canon USA backed product. The shipping was free and my order was sent out the same day. I received my well packed order in less than 48 hours. It's just the type of service we all want. I would highly recommend."

"The product was exactly as advertised and I received it in less time than predicted. They also have very competitive pricing."

"I am very pleased with my purchase of a Fuji Finepix A345 Digital Camera. I ordered online on the 25th, Christmas Day, and received it Thursday at 1pm. Packing was excellent. This is my first digital camera and I got a bargain. $137.95 total including shipping. Can't beat that. I highly recommend Norman Camera

Thumbs up!
:-)
Jane"

"One of the worst retailers that I have encountered. I ordered a canon optura 600 camcorder on Dec 21st. Before I ordered, I called them and asked when would I receive the product and I was told that I would get it in a week.

I placed the order online and I wasn't getting the shipment confirmation. I called them 3 days in a row to check on the status and all I was told that they are verifying the cc info with the bank and the product would ship that day. I was told the same thing everyday. I offered them to talk to the bank myself to help the verification and they declined it. They claimed that it was their procedure.

Finally when I called them after 4 days they said that they have left a message for the bank and the bank hasn't returned their call !!! I was so amused that they expect every transaction to be verified by the bank by calling them.

I asked them to cancel my order and they said "ok" without any other word and when I asked for a confirmation that this order is being canceled, I was told that there won't be any confirmation. I just hope that they canceled my order and all credit to them for ruining my New Year present.

The prices are not the cheapest too. The reason I went with them is because it was listed as one of the etailers on canon's website. I would never go with them again.
- Jay"

"20% over MSRP while an Item is new.
Way over priced on needed items near Christmas.
Shipping prices way above actual cost.

Can you say RIP OFF?

Same item is over $100 less at Adorama. That is a lot for a $600 item.

Way above supply and demand, and into downright GREED. Very sad. I guess this is why Beach, B&H, Adorama, and many more are bigger and mor popular stores.

NEVER AGAIN, even if they are they only store to carry an item. (Though that will never Happen)"

"I ordered a canon 20-135mm IS lens, I shoped on the net for this lens while other shops like, adoram & bh photo video were out of stock and back ordered, Norman camers had in stock and the price diffrence was very little, So I ordered here, and received the lens with no problem the purchase was smooth,I'd recomend this shop only thing is they charge for shipping even for High value things."

"This was my first experience with Norman Cameras and I went with them only because of their high ratings on this terrific site, which is a huge service to online buyers. As their ratings indicate, my 28-135mm Canon IS lens purchase was easy. Noticed when checking out that billing and shipping address had to match. I had used my WORK address for delivery, but one call took care of the problem and it was delivered in 48 hours with 3-day FedEx. And that's from Michigan to California. Perfect condition and great service. And the price was easily the best I found anywhere for this top-notch Canon lens."

"I would HIGHLY recommend these guys for any camera related purchases. These guys were great to deal with. On the up and up all the way. Great store, reasonable prices and best of all trustworthy. Made a big purchase from them and would buy from them again in a heartbeat."

"I would HIGHLY RECCOMEND Norman Camera for any purchase! All their products are US products, all come with warranty, product are brand new and include all the items that come with the camera kits. I bought the Canon Digital Rebel XT Kit with 18-55 lens for a low price with a $75 mail in rebate from Canon. Bought a camera bag, a 1GB memory card and a 5 year warranty - all of this just over $1000! The shipping was only $12 from Michigan to Pennsylvania. Also very fast shipping through FedEx. I called and talked to a representative a few times and both times they were very nice and never pushy. It looks like a small town business with only a few small locations. Didin't find anything but good reviews for this store. Bizrate reconized this store as the "Smart Choice" out of about 70 stores, due to the low prices and excellent customer satisfaction. It's hard to find a good store over the internet with low prices, good customer service and reliability and Norman Camera is all of these!"

"I bought the Konica-Milolta Z3 digital camera for just general use, taking pics of pets, etc. I ordered it on line, and it came in five days. It was well packed and arrived in perfect shape. No complaints at all, except a camera bag had to be back ordered."

"This is an obviously good and reputable store. They aren't like many of those "bait and switch" places in NY. Highly recommended place."

"Excellent service, good prices, fast shipping. Highly recommended."

"I ordered a Canon EF 75-300mm f/4-5.6 III Lens from Norman Camera for $159.95 + $31.70 FedEx next day as I needed the camera ASAP. The order was put in on a Thursday. I did not hear anything from Norman Camera for a couple of days. I thought perhaps FedEx had it. No. Sent Norman Camera an e-mail on Sunday. As I still had not received any reply by Monday afternoon I decided to call at approx. 4:00 pm, spoke to a young man (didn't state his name) who transferred me to shipping as he could not find my order. I spoke to Virginia, a friendly young lady from shipping, who apologized and explained that there was a problem with the order and that management had put a hold on it (5 days later!). She said that per company policy, they have to call the credit card issuing institution to verify information. My Bank would not very any of it (security measure). So Norman Camera decided to sit on the order without any communication to me about the issue. I explained that I needed the lens right away and asked if they would send it COD? No they would not, said Virginia. When I asked why, she told me it was their company policy.

I am not so much upset about the issue with verifying information (although I have purchased many items with the same credit card without any friction) or even their company policy that prohibits shipping from sending any items COD. I, however, believe Norman Camera fell short and therefore caused me trouble by failing to communicate the aforementioned to me (especially since I was under time constraints). Had this issue been relayed to me in a timely manner I could have immediately cancelled the order and found another reseller. At this point, I do not have that option anymore. That, in my opinion, is unprofessional business behavior."

"Had a minor issue with a camera from Canon, through no fault of Norman's. Talked to Brett who said he'd call me when a replacement camera came in. Better yet, he just sent the replacement when it arrived, trusting me to return the one I already had. A+ service and customer focus in my book!"

"I had a positive experience with normancamera.com. I purchased the Canon GL2 from this site. The only problems I ran into were from processing my payment. I forgot to notify my bank before putting my charge through. Also, my daily limit would not allow me to make this purchase. I request a temporary increase and it was granted. I ordered the camera Friday, Sept 30. It was paid and shipped October 4th. And this morning, ahead by one hour, my baby arrived!

This merchant is fair and efficient. I didn't get any sales calls. I got the camera I ordered. It was simply, fast, and service was good. I would highly recommend this merchant. "