"Very competitive prices. Fast shipping. Unparalleled customer service. They have helped with any issue far beyond expectations and really take the time to assure the problem is resolved. I'm so impressed. It's hard to to buy all parts from newegg."
"I accidentally bought the EVGA GTX 1660, mistaking it for the EVGA GTX 1660 Super. I went to Newegg Customer Support and had Jonathan D. as my agent. When asked about the return process, Jonathan was prompt and polite in response. Although the item I wanted to return yet has not been delivered to my house yet, he initiated the refund process for me. Overall, I felt that my concerns as a customer were valued and quickly remedied. Thank you Jonathan!"
"I order a video card that would not fit in my computer case. The order was from Atlanta Electronics they were great and allowed me to return the card
"They false advertise their non refundable products then when you realize it’s not the product you wanted they throw their no refund policy in your face and make it look like it was your fault.
I noticed a lot of ppl here had problems w customer service.
I spoke w the Cust Serv representative (RJ) and his supervisor (Vin) for over an hour. They both lied about product description and were generally unhelpful. This is my first and last purchase with Newegg 0 stars"
"I bought a Samsung gaming monitor from New Egg that I did not have three weeks and did not use until the third week and then realized there was a crack in the corner of the screen that was not very big but getting larger in which new egg said I needed to contact Samsung who would not honor the warranty and said this was on new egg and that it was ware house or shipping damage and would not be covered and to take it up with New Egg who would not honor it either so need less to say neither one will ever get my money again.."
"TL;DR NewEgg has been my go to company for years anytime I needed computer hardware. This last round of purchases, the customer experience was so bad I will never do business with this company again!
I had two separate ram orders that needed to be returned for hardware compatibility issues (fussy motherboards) and was going to replace them with different/more reliable brands for compatibility (paying an up-charge if necessary); however I was hit with a $12 restocking fee + $12 return shipping for the first order of $102; and a $12 return shipping fee on the second order of $103. Fine; that's crappy; but I can deal.... Then after ~10 days I get an email saying my second return was rejected for a blank reason and that my order will be returned to me. I contact customer service and that told me that it was missing the original bar code (this was OEM ram; no packaging included so no barcode). They suggested that I could try again for another $12 but there was no guarantee that it'd be accepted the second time either. Then I wait for the return shipping info five days later I contact support again asking what gives.... I get a tracking number (the status of my order still says pending return shipping) and the eta is 5-7 days out! so now I'm looking at being out close to $50 with no usable product and a lost month of time and no resolution.... That's insane!"
"I bought a couple of products and shipped them internationally.
They didn't arrive.
I filed a claim, at 24th of October.
We are now in 14th of November, and my last contact with support was like "forget about the 10 days we promised for processing your claim, we will wait the carrier for an unidentified amount of time".
I tried to at least get a maximum estimation of when i get a refund or get my items, but the answer was clear that they don't have a maximum, so I can very well wait for a year, and literally the agent said "We can't rush the carrier"!
My advise, Newegg is a very very reputable american company, but international shipping, my experience is that they worse than the worst local retailer, even the usual and known to be very bad customer support in local retailers in my country is way more supportive than newegg's."
"I purchased a new motherboard. The box didn't seem damaged but when I opened everything up the area where the pins connect to the CPU did seem damaged. I contacted the customer support immediately and explained the situation and they said that they would be able to replace the damaged item. I sent it back the next morning after our online chat. 6 days later I get an email saying that they cannot replace the item and that they will be returning the broken item in 3-5 days? I contacted the customer support service again trying to figure out why. They said that there policy doesn't cover damaged items. Yet I received the item in its state, returned it the day after it was delivered to me? I mentioned that I explained this to the customer service rep the day I received it and they said they could replace it. She recommended I call the manufacturing company instead?!? I feel robbed and I recommend any consumer to stay away from this company, it's a few dollars cheaper but they make there money on sending you broken parts. "
"Newegg used to deliver fast and provide direct warranty support when there were problems with the product. These no longer seem to be business practices they care about.
"Absolutely amazed with the product i received. Runs fantastic with a good price on it. Bought the Slate MR series. Would recommend "
"Shenzhen Guojia Optoelectronics Technology Co., Ltd. is a subsidiary company of Guojia Group (Hong Kong) Co., Ltd., which is registered by the government (registered capital of 50 million), focusing on LED transparent screen manufacturing, R&D, design, sales and engineering services. high-tech enterprises."
"Newegg makes it extremely difficult to get customer service on "marketplace orders". And if you happen to buy using your paypal account, you can't even log back in and do any customer service type functions on the website. The last straw is that I purchased a refurbished product from their marketplace, which proved defective within about a month of buying it. Neither newegg nor the marketplace seller (Jabra Online Store) will stand behind it. Money lost, and chalk up to experience. "
"Variety of Electronics items. Love the keyboard."
"Compared to Prime, which now does next day even on weekends, I must say I am a little anxious to get my stuff and Newegg is slower there. But selection is super broad and price is very good. Changed my mind on case after order, bought a different one and CS got the case dropped from the first order no problem, so AWESOME there!"
"I'm an IT Director. Purchased an Intel mobo and it was DOA. Would not post. Wouldn't even power up usb devices. Returned for RMA and they said it had bent pins. Talked with Customer service via chat and she said board was used because they found thermal paste on it and rejected my RMA. Not only that but during chat the girl completely cut off conversation because she said it had been over 5 minutes for a response. It had maybe been two minutes. It showed I was typing just like it shows me she was typing. Total crap. Searched and motherboard RMA's and it seems like motherboard bent or broken pins is Newegg's go to rejection line. I have seen reviewers write that was their rejection for items that weren't even motherboards.
My mom is disputing a charge with them as well for the free Amd xbox game pass because they charged her $30 for it when it comes free with AMD processors. Totally shady company now. Will be moving my business personally and my other much larger PC based business purchases to another vendor. Totally pathetic. I wish I would of know of all this before. Seems like everything is great if you receive working product, but if not you are screwed and lied to and they manipulate the situation in order to not be accountable. At least glad I found out now. Those new server purchases can go some place else from now on.
Even after rejecting my RMA and saying I would be receiving a Tracking number for the rejected item it has now been 5 days and there is no tracking on Newegg's site and none has been sent to me via e-mail. So have no idea if board is on its way back or not or if it can be handled through Asrock who manufactured my motherboard. Also funny in regards to dealing with Asrock Elena told me via chat it had a 3 year warranty but according to Asrock's website they only offer a 1 year warranty. Not that the time frame is an issue at this time but just shows you how incompetent or completely dishonest newegg has become.
If you google newegg and bet pins and brings up tons of horror stories of people having newegg claim their motherboard had bent pins. It is pretty hard to bend a pin unless you are an idiot in a socketed intel mobo. The cpu and socket have an arrow. Install it correctly and there are no issues. Not rocket science. Yet Newegg constantly says it is an issue and rejects RMA's in fact a found a story or two of newegg claiming bent socket pins on non motherboard products like GPU's (VIDEO CARD) that don't have pins. Not to mention the stories on forums about the RMA Department at Newegg deliberately damaging products so the consumer can have their RMA rejected.
I could share a lot more google results on Newegg and their practices and them trying to screw over consumers.
Newegg is fine if you have no issues, but if you run into issues, don't plan on getting your products fixed or replaced, and consider you might just lose all your money and get screwed over completely for the item you purchased. If I would of spent $10 more at amazon instead of pinching pennies I would of already had a replacement motherboard and been enjoying my new computer build. Instead I have a whole computer worth of parts and after three weeks still can't use or even test other parts because newegg is drawing the process out and even then making me hope asrock will repair supposed issue when the motherboard wouldn't even post to begin with and who knows how long that will take if newegg actually sends me back my motherboard that is. So far I spent around $150 and don't even have a "defective" product to show for it. "
"I was on the phone for roughly 20-30 minutes and the representative, Elena, was very patient and helped me find my information but unfortunately it wasn’t this website but thank you!"