"Very competitive prices. Fast shipping. Unparalleled customer service. They have helped with any issue far beyond expectations and really take the time to assure the problem is resolved. I'm so impressed. It's hard to to buy all parts from newegg."
"I was helped in making a return for an open box item that was the wrong model. I wanted to get what I actually had ordered but the item was out of stock so a refund was done but still the help I received was awesome. Highly recommend. Thank you."
"Newegg has been a great website to browse and purchase many items over the years. Unfortunately, I ran into a poor interaction with a third party seller on their site. I purchased a laptop, but the third party seller (IPC Store) not only didn't have that item but sent me a simple desktop in its place. Newegg's customer service provided excellent service giving notice multiple times to IPC Store and helped me through the return process.
Newegg has been a great site, but they need to keep a close eye on the third party sellers that they deal with."
"I had a complex case with a Panasonic camera (still under warranty), they could not repair it at their plant nor could they tell me were to send it to get it repaired. After much back and forth (9 months worth), Newegg stepped in and saved the day by issuing me a rebate. I cannot tell you how happy I was about that. They have always stepped up to do the right thing. "A" number One on my list. "
"One of the best companies when it comes to customer service."
"I built a 2500 PC a month ago and during the process has a very bumpy road with new eggs customer service. I felt I wasnt treated like they cared about my business. I gave it one last shot a month later and happend to meet Raz. The guy is the epitome of excellent customer service. If NewEgg wishes to compete with big ecommerce companies it will only do so with more employees like Raz. Thank you so much for your excellent customer service and taking care of me Raz. "
"Best place to shop for computer needs, Excellent customer service and help, fast shipping and an assortment of dependable products all reasonably priced. "
"I had ordered a 15U equipment rack and to my utter surprise UPS lost the darn thing! In a panic, I called New Egg and spoke with Alex explaining my situation. He immediately got the supplier on the phone, got a new rack on the way expedited service and handled the emergency promptly. His dedication to top notch Customer Service was demonstrated, and my customer delivery will be on time. Thanks to the folks at New Egg for being behind their products, and especially behind me, the customer.
I am a NewEgg customer for all my business IT needs!
"The products on their are good quality and came in pretty quick after I ordered. One of their customer service reps, Logan, was also pretty helpful with replacements for shipping damages."
"Spoke with a Logan at Newegg's customer service - knowledgeable and very kind. Did a great job handling my questions and concerns. Thank you!!!!"
"the Newegg sales representatives were very polite, patient and helpful in resolving my problem. Thank you."
"My laptop was a lemon
They worked with me and the vendor to get replacement. Just got postage sent to me and will be exchanging right away. Fast and effective"
"Really helped me out with my issue today maintained only issue that needed to be handled outstanding customer service just completely wonderful you have a great team I work in the customer service industry so I know how it can be but your team and how you handled this was completely amazing hope to do business with you again soon completely wonderful love New Egg"
"The service I received was great! I was able to make a return with no hassle and their staff was enjoyable to talk to."
"I had received an Apple iPad from an outside company working with NewEgg and found out that it was not compatible with my software for work. After reaching out and sending a few emails to that outside company and receiving no feedback I finally called NewEgg customer service. This is where I communicated my issue with the customer service representative David! He was able to reach out to that company for me and also asked that I follow up with NewEgg if hadn’t received anything after he had done so! Thank you David! Thank you NewEgg!
"Being new to using the app which is slightly short of being able to do all the things you can do in the actual site , calling the customer service line made it very easy to fix my order and have it rush delivered with a discount ! Would definitely recommend using this retailer to all my friends. "