"Absolute Trash Customer Service

Spent 5,600 dollars on a PC from their website. I look back at my order to find out it’s going to an address in California I have never lived at. Spoke with customer service, they could not adjust the address and had to refund me so I could reorder it.
This was on a Thursday. They didn’t even actually apply the refund till the next Monday. Had to wait for it. Got the refund. Tried to purchase it again. Told me payment was declined. Even though it is now processing out of my bank account. Newegg customer service told me it’s not, and I had to speak to my bank. My bank had to cancel the payment because it was going through. And now they have sold the computer I spent 5,600 dollars on over a week ago.
And I’m still waiting on a 2nd refund now. Absolutely utter trash customer service.
The most insane purchasing experience I have ever had. You’d think when you are giving someone 5,600 dollars for a product that they would be a little more assistive."

"Let's be honest, we've all gotten something that was broken when it arrived. As an IT pro of more than 25 years experience I have had my fair share of manufacturing defects. Also I do note that the chances of hitting a defective product these days are fairly remote, which is probably why I didn't check my Intel Xeon CPU before installation. Yes you know, one of those expensive buggers for a server.

Fair enough, once the system reported an error that could only be either a board or CPU issue, I did uninstall the CPU and did find a manufacturing defect. Two of the corners were very slightly lifted up out of shape. For those who are familiar with LGA1151 sockets, this was at the opposite side to the "keys" and therefore the clamp hinge mechanism. Very kindly Newegg said that the CPU was damaged (which of course I had told them) and it was due to installation error and therefore not their fault. However if I had mis-installed the CPU, the corners would not be lifted but bent down as the CPU would have sat high on the key and the pressure would be downward not up. Furthermore you would have to use extraordinary force to close the catch, plus be in more danger of completely snapping the board than merely bending it.

Upon eventually finding a way to talk to somebody, they flagged a second inspection that came back the same as the first. Well of course, I told you it was damaged, in the exact way it was damage, the probably cause of the damage (I suspect a depanneling tool issue which sometimes happens when cutting boards, especially small ones), and that their initial diagnosis was impossible. They then further went on to claim that if I had seen the damage why did I try installing the CPU - Duh, I did not notice it, it happens very very rarely!

Anyway I am now out of pocket to the tune of several hundred dollars, and will have to replace the CPU on my own back and go through the hassle of dealing with Intel support, who will undoubtedly question why I am trying to return something that was DOA through their process. But my client and I can not wait for this process, especially if it proves to be fruitless, so as a warning, Newegg are great when things work, but if you have something defective, you might as well be wiping your bum with the $20 bills that you used to purchase the product in question (at least you would have gotten more use out of your money)! Never again Newegg - Sorry once a loyal and pretty regular customer for those hard to find things, but alas no more thanks to your very poor customer service."

"I have been a longtime Newegg customer. I recently had a return of an item.

The reason for the return was the item was not compatible with my phone as a controller. This risk was not listed in the item description. I was able to return the item but I was was not reimbursed for return shipping, which was half the cost. Newegg would not refund all my money.

I will never do business with Newegg again."

"I ordered a 6TB hard drive from the website and the item was never received. (Delivered to the wrong address?) The company refuses to refund me the money claiming "the item was shipped completed."

So as long as they shipped the item and the delivery company delivered the item to somewhere / someone (which include someone but YOU at the wrong address), they are free from any responsibility... KNOW YOUR RISK When Ordering from the Newegg.ca...."

"I purchased Turbotax but accidentally ordered the Mac version instead of the Windows version. However I did attempt to launch the URL they gave me to see if it would load the correct version. The URL was a dud and would not launch any website. After 2 phone calls I was sent a new URL for the Windows version. That URL also would not work. I then started working with a "supervisor". After sending screenshots to prove that the URL doesn't work and 2 more phone calls I was told that the tech dept will work on the problem and get back to me. At that point I asked for a refund. They will not issue a refund and won't give me an estimate as to when the tech dept will be able to provide a URL that actually works. I am probably going to end up eating the $70 I paid them. Stay away from these guys. "

"i love thier services and products"

"It is amazing their prices and items "

" I purchased a desktop $654.09 Nov 30th and the arrival was delayed for 2 weeks. And worst the item was defective. I sent it back within 30 days policy return, in its original box after I made a complain to the company asking for a full refund. They said I was entitled to get my refund, but instead I got the same defective item (3 weeks later) because it was missing the serial number in the back of the desktop. I called the manufacturer (Skytech) to figure it out why was the serial # missing? After 1 hour in live chat with pictures and videos, the representative told me this model wouldn't have had a serial tag on the back. It is on the bottom. Newegg made a mistake with the product and refused to honor my refund. Ethan (customer service supervisor) very mean and rude person. I am still waiting for them to accept the defective item back so I could get my refund but no words from them yet. Never Ever Will buy again from this company "SCAMERS"!!"

"I've purchased computer components and electronics from The Egg for 10 years. I have never been disappointed. NEVER!"

"I ordered a laptop from NewEgg.com. I called to see if I could exchange it for a full refund. There was a better one at a cheaper price. I was told of course. There was not information about second part buyer. I was told they would not give a full refund once they received the laptop back. The original price was $485.00 and they stated that they were only going to give me back $396.54. I called and Eathan the supervisor literally told me they had that right to do that. I stated if I had been told that at the time I would not of sent it back. First of all one of their customer service people is the one that helped me pick the laptop out. He never said anything about 2nd or 3rd party sellers. Eathan stated that he would send an email on my behalf to ask the seller if they would give the restock fee back. If you ask me New Egg owes me $88.46. They are the responsible party. This a crooked Scam. DO NOT BUY FROM NEWEGG.COM!!!"

"You shouldn’t buy from Newegg because of their return policy. You will have to pay 15% stocking fee and pay for the shipping. I learned the hard way.
I chat with them and they told me is better to not return and keep the product.
"

"I found a laptop I wanted at a decent price at newegg. It has been many years since I've dealt with them, and they used to be a good company, so I decided to buy from them. I signed up for their in store credit card, since it got me a good extra discount, that made this deal a definite value. When I went to checkout, it asked for a cvv, which of course isn't provided in your approval and temp account number info (cvv is printed on the back of the card only, and isn't available electronically for very good security reasons). I called customer service. Customer service kept asking inane questions, provided suggestions that did not fit the simple and clearly described problem, and said things that ignored both what I had said, and also ignored information they'd already provided me. They eventually said that I must contact the bank, and in the end were just plain rude. They also simply ignored my request for escalation. I did eventually call the bank (Synchrony Bank is the provider), they confirmed that they don't have access to the CVV, and also said they'd reported this website problem back to newegg on more than one occasion.

I sent a total of 3 messages to customer support and website feedback requesting response. That was 2 days ago, and nothing.

Yes they have good prices and selection, their search tools and product information are good, and much better than amazon, but if there's any problem, customer service is incompetent, rude, and they ignore feedback. So in my experience, they are not a good company to do business with."

"Hold on tight people! This is going to be a long review. If I could, I give Newegg 0 star! I am a first time Newegg customer. I bought a Ryzen 3700X CPU processor from Newegg, along with a motherboard and RAM memory. I received the first package on 1/15/2021, which only contained the RAM memory. I assumed that the processor would be delivered along with my motherboard in a separate package I was waiting on. On 1/17/2021, I decided to check my Newegg order history just to make sure it would arrive with my motherboard. Lo and behold! It showed that the CPU processor was supposed to be delivered with my RAM. Unfortunately, it wasn't there. I then looked up Newegg's policy on missing items. This is their policy on missing items:
"Item is missing from your order

If an item is missing from your order, please follow the below steps:

If there is more than one package in your order, make sure they have all been delivered.
Carefully check the packing material (smaller items may be hidden).
If you can’t find the item, please contact us within 7 days of delivery."

After reading that, I filed a claim with them on 1/18/2021. I even took the extra step and reached out to their customer service on the same day. They told me to take photos of the shipping box and send an email to their followup email account. Knowing that my photos were over 25MB, I still sent it anyways. I was told that it would take 7 - 10 business days and that I would receive a status update. I waited 7 business days, no status update from their claims team. On 1/25/2021, I reached out to their customer service again, and was told "Oh, the 18th is a holiday, so you will hear back on 1/26." Alright cool, the 18th was MLK day. 4 days after reaching out to them on 1/25/2021, still no updates from their "claims" team.

On 1/29/2021, I reached out to their customer service again. I was told that they never received my photos and that the claim was denied on 1/27/2021. Really? No status update from their "claims" team and my claim was denied? My laptop went through a BSOD and had to reboot. I then reached out to their customer service again, and customer service rep was able to actually help. I had him stay on the chat line with me while I sent my photos. Again, I told the rep that my photos are over 25MB and I can't send it. The rep agreed to allow me to send my photos in two separate emails. The rep confirmed that he had received the photos and that I will hear back later that day. Ok cool. I waited and received an email at 7:21PM CST on 1/29/2021 saying that they updated and re-opened my claim. Nothing else about getting more updates.
I waited until 2/3/2021, still, NO UPDATES FROM THEIR "CLAIMS" TEAM! Really?! Again, being the diligent person I am, I reached out to their customer service again. This time I was told that 2/3/2021 is considered the 3rd business day and it is still pending. Ok, fine, I'll wait until 2/5.

Today, 2/5/2021, still no status update from their claims team. Reached out to customer service again. Was told the same thing, claim denied. They claimed they "verified" and "thoroughly" investigated with their warehouse and the warehouse "claimed" they shipped it. I asked if I could appeal the decision or get a refund instead since I didn't receive the CPU I ordered? NOPE! With a denied claim, even if you provided your photo evidences and reached out multiple times, no refund for you! The rep then said that she would send a request to their "claims" team to further check the claim status and it would take 1 - 2 business days for a response. Not satisfied with that response, I decided to check my review post on their Facebook page to see if they responded. Was told by "Louis" to send a private message about the claim. Sent a message about my claim and what was going on with it at 9:32AM CST. I received a response after a few hours, telling me the same thing. No refund or replacement on missing items since they "verified" it with their warehouse after a "thorough" investigation.

In the end, I lost over $325 for a CPU that I never received after 3 weeks of running around with their "claims" team and customer service. PLEASE PLEASE PLEASE!!!! HAVE SOME COMMON SENSE! DO NOT BUY YOUR ITEMS FROM NEWEGG! THEY WILL NOT HAVE YOUR BACK! YOU WILL NOT GET YOUR MONEY BACK, GUARANTEED! TAKE YOUR MONEY AND GO BUY SOMEWHERE ELSE! SAVE YOURSELF THE HEADACHE!"

"Problem with the shipping, so my package returned to the expeditor, and I had to wait 4 freeking weeks for them to ship an replacement and 3 more to receive it, and I HAD TO PAID THE FEES! Contacted the customer service 4 times and they were never ever be able to give me answer or solution, they said again and again to wait more. Stay with amazon my folks"

"Newegg "suspended" my account out of no where. A few weeks back I purchased a new Motherboard and CPU, then the following week a new external HD. Went back in to order new ram and noticed a message my account was "suspended" due to security concerns. Called CS and they were no help, they had a manager call me back who said they found the suspension "weird" saw nothing on the account that would explain it.. They opened a ticket with the "verification team" and emailed me back an hour later saying they wouldnt be able to unlock that account. I asked if they were telling to shop else where and their response was no and they suggested opening a new account with a different email which i have done.. In the mean time I created an order and checked out as Guest using my work email address, this morning when i checked the status of the order it was showing as VOID due to "verification concerns" I called CS and they weren't able to to provide any information as to the "verification" other than opening a ticket that would be answered in 1-2 days... No clue WTF is going on with Newegg.. It appears i've been blackballed by them for making a couple of purchases?? "