"They sent my laptop to the wrong address and basically told me to get lost by saying they don't hold themselves responsible for the errors they cause.
so many orders in the past. But now never again.
I will definitely tell folks of this experience.
And will keep going until this gets fixed. "

"Sad but stay away from Newegg.
I am an IT guy, I do IT support for a firm as well as it's clients and staff.
I have been buying from Newegg since the beginning, 20 years now and Newegg is lost.
It's business model is buy online ship to buyer. Well with Newegg using bottom tier shippers like Laser ship now, the quality and reliability has been lost. Newegg's customer service used to be top notch now it seems like they hire the handicapped.
I recently purchased 10 monitors from Newegg, 2 got damaged 3 didn't show up and laser ship put a bogus signature attached to all shipments even ones that Laser ship showed had not been delivered yet and were in transit.
They tired to deliver to a buisness on a Friday June 25th. We were close like many others that weekend. I contacted newegg immediately and they put shipping claims in.
Over the next 3 weeks an email chain of stupidity unfolded with 4 or 5 people fumbling the claims and repeatedly asking me for the same information over and over again.
Monitors finally started to show up 2 at a time 3 times meaning I received 6 of the 10 over the next two weeks, there were still 4 outstanding with one begin turned around in transit by the shipper and returned to newegg for damage by the shipper Laser ship. Of the 6 I finally received 5 were okay and one was damaged by water, the one that was returned by the shipper was returned to newegg and I was refunded 0.00 dollars with no explanation as to why I wasn't refunded the full amount and shipping, 3 are missing and we are out over 900 dollars right now because 0.00 refunded, one damaged and 3 missing at 199.99 each, cant make this stuff up. I will never use Newegg again because they decided to take no responsibility for the shipper they chose to use I did not have an option at check out to use a different carrier. Newegg wont refund me for the monitor that did show up that is damaged. They say it's past their return window even though the shipper returned one and the other monitor was only delivered last week over 3 weeks from the time I purchased it so newegg claims it's out side of their return window. It should not be my responsibility to fight with the shipper they choose. That's why I pay them for shipping so they can use who they think will get the product to their customers as quickly and undamaged as possible. RIP Newegg. You lost me, my company, and my clients as a consumer of goods from you. I worked with you for 3 weeks. Now I will dispute the charges with the credit card company. Hope you loose. Ever since you sold out to the Chinese in 2016 you all have been headed towards Tiger Direct status, Well, now your there congrats on another pitiful mile stone. "

"hello, do not buy products from newegg company, because they delivered the product to the wrong address, but they do not refund my money. They lost my 800$ laptop, they won't refund my money. The tracking number says the product was delivered in Newark. but my address is located in wilmington. I talked to ups, they say that they paid for the lost package with newegge.

but they said that newegg delivered it to the correct address and they will not refund the money.I have never seen such a terrible company in my life.what can i do in this situation?"

"I got my computer and like it "

"Never shipped the item. Gave me a bogus tracking number that had never been scanned. Kept telling me they were "investigating a claim" of the missing item. Kept changing the deadline (3-5 business days, then 1-2 more business days, then 1-2 more business days)

Meanwhile its two weeks later and the tracking has still never shown as being picked up. The item is now out of stock."

"I've ordered a lot of computer parts from newegg - and they have always delivered. Not sure why so many bad reviews? The only thing is I would avoid third party sellers. Why does newegg want to be amazon?"

"I was scammed out of $100 with now recourse and all Newegg did was give me a runaround. "

"This company is the worst that can exist after they took the payment from my bank for two occasions they canceled my account without telling me anything and they never sent me what I had ordered I have never bought anything from such an unprofessional company they cancel your account just because you did not take the call from them do not buy in this company they are deceivers"

"Absolute Trash Customer Service

Spent 5,600 dollars on a PC from their website. I look back at my order to find out it’s going to an address in California I have never lived at. Spoke with customer service, they could not adjust the address and had to refund me so I could reorder it.
This was on a Thursday. They didn’t even actually apply the refund till the next Monday. Had to wait for it. Got the refund. Tried to purchase it again. Told me payment was declined. Even though it is now processing out of my bank account. Newegg customer service told me it’s not, and I had to speak to my bank. My bank had to cancel the payment because it was going through. And now they have sold the computer I spent 5,600 dollars on over a week ago.
And I’m still waiting on a 2nd refund now. Absolutely utter trash customer service.
The most insane purchasing experience I have ever had. You’d think when you are giving someone 5,600 dollars for a product that they would be a little more assistive."

"Let's be honest, we've all gotten something that was broken when it arrived. As an IT pro of more than 25 years experience I have had my fair share of manufacturing defects. Also I do note that the chances of hitting a defective product these days are fairly remote, which is probably why I didn't check my Intel Xeon CPU before installation. Yes you know, one of those expensive buggers for a server.

Fair enough, once the system reported an error that could only be either a board or CPU issue, I did uninstall the CPU and did find a manufacturing defect. Two of the corners were very slightly lifted up out of shape. For those who are familiar with LGA1151 sockets, this was at the opposite side to the "keys" and therefore the clamp hinge mechanism. Very kindly Newegg said that the CPU was damaged (which of course I had told them) and it was due to installation error and therefore not their fault. However if I had mis-installed the CPU, the corners would not be lifted but bent down as the CPU would have sat high on the key and the pressure would be downward not up. Furthermore you would have to use extraordinary force to close the catch, plus be in more danger of completely snapping the board than merely bending it.

Upon eventually finding a way to talk to somebody, they flagged a second inspection that came back the same as the first. Well of course, I told you it was damaged, in the exact way it was damage, the probably cause of the damage (I suspect a depanneling tool issue which sometimes happens when cutting boards, especially small ones), and that their initial diagnosis was impossible. They then further went on to claim that if I had seen the damage why did I try installing the CPU - Duh, I did not notice it, it happens very very rarely!

Anyway I am now out of pocket to the tune of several hundred dollars, and will have to replace the CPU on my own back and go through the hassle of dealing with Intel support, who will undoubtedly question why I am trying to return something that was DOA through their process. But my client and I can not wait for this process, especially if it proves to be fruitless, so as a warning, Newegg are great when things work, but if you have something defective, you might as well be wiping your bum with the $20 bills that you used to purchase the product in question (at least you would have gotten more use out of your money)! Never again Newegg - Sorry once a loyal and pretty regular customer for those hard to find things, but alas no more thanks to your very poor customer service."

"I have been a longtime Newegg customer. I recently had a return of an item.

The reason for the return was the item was not compatible with my phone as a controller. This risk was not listed in the item description. I was able to return the item but I was was not reimbursed for return shipping, which was half the cost. Newegg would not refund all my money.

I will never do business with Newegg again."

"I ordered a 6TB hard drive from the website and the item was never received. (Delivered to the wrong address?) The company refuses to refund me the money claiming "the item was shipped completed."

So as long as they shipped the item and the delivery company delivered the item to somewhere / someone (which include someone but YOU at the wrong address), they are free from any responsibility... KNOW YOUR RISK When Ordering from the Newegg.ca...."

"I purchased Turbotax but accidentally ordered the Mac version instead of the Windows version. However I did attempt to launch the URL they gave me to see if it would load the correct version. The URL was a dud and would not launch any website. After 2 phone calls I was sent a new URL for the Windows version. That URL also would not work. I then started working with a "supervisor". After sending screenshots to prove that the URL doesn't work and 2 more phone calls I was told that the tech dept will work on the problem and get back to me. At that point I asked for a refund. They will not issue a refund and won't give me an estimate as to when the tech dept will be able to provide a URL that actually works. I am probably going to end up eating the $70 I paid them. Stay away from these guys. "

"i love thier services and products"

"It is amazing their prices and items "