"I've recently purchased the new PSU (power supply unit) for my new PC from Newegg, which arrived later than expected. It was wrapped in bubble wrap that had the Newegg label on it. The label stated the serial number for "Thermaltake PS-TTP-0600NNFAGU-1 600W ATX12V 80 PLUS GOLD Certified Non-Modular Active PFC Power Supply", which was cheaper compared to what I had ordered. At the same time, the first line on the label mentioned another power supply that I had ordered initially ("Thermaltake Smart BX1 RGB 750W RGB LED ATX12V 80 PLUS Bronze Certified Non Modular Power Supply PS-SPR-0750NHFABU-1), but never received it. By mistake I installed a 600W PSU and it works fine BTW. So I decided to keep it and ask Newegg to reimburse me for the difference in price between the 750W PSU ordered and the 600W power supply that came along, which is roughly $25. Newegg refused to do so. They told me I should return an incorrect but workable power supply to them, wait a couple weeks for a refund, and then order a new power supply. Of course, it was unacceptable to me because my PC is already in working state and waiting another 2-3 weeks, so they won't allow to use my PC for this period of time. I gave up. And I decided never to use Newegg again. They made a mistake and then decided to punish me for their own mistake by leaving my PC in a non-functional state for weeks. Why not pay the price difference if I am already satisfied with a cheaper PSU?"

"I purchased a monitor from Newegg and returned it because I was dissatisfied with the light bleed from the edges. Newegg deducted the return shipping and additional 15% because they classified it as product dissatisfaction. I ended up spending almost $100.00 to return a monitor that I considered defective. I have been purchasing pc equipment from them for over 20 years. I will NEVER do business with them again. You shouldn't either. Buy from Amazon or Best Buy. "

"i bought my computer there and it came in great condition"

"I sent a 14TB drive for replacement because it was DOA when I got it. Their RMA page states 2-5 days processing after they get it back. It's been 12 now and they say another 5. No amount of excuses covers this ineptness when I only live 2 states away. Aside from shipping they've still had it now for 12 days! Completely unacceptable. Newegg USED to be good, until they allowed probly 1000 3rd party sellers on there, AND until their customer service went to ****. They actually USED to be good but this and another recent return nightmare a few months ago have turned me completely off to them.
I will not buy from Newegg any more. I could have refunded it and bought from Amazon and had it in one day. I only bought because it was 20 bucks cheaper...and now I have 50 bucks worth of headaches and unprotected files not backed up. They are just...BAD now."

"Ordering was easy, paying was easy (the price was good), delivery was super fast and the product is as advertised. I received numerous verification throughout the process. I'm extremely pleased."

"My 12-year-old son saved his money from dog walking and yard work to buy a CPU from NewEgg. When we received the product, it was damaged-- It looked like the package had been crushed and the pins to the CPU were damaged. We tried to return and replace the product to NewEgg, but they took absolutely no responsibility and told us we had to follow up with the manufacturer. To twist the knife even further, they sent us two conflicting emails, one saying the return was accepted and another saying the return was not accepted-- at the same time! The whole experience was a scam. This is our first and last purchase form NewEgg. Never. Again. I tried to escalate this and the agent refused to give me any contacts or refer me to her superior or provide the email or phone number of their corporate office. What a joke. "

"I started shopping at Newegg.com in 2002 and is now 2015 and have spent many thousands of dollars there. Their service is not as good now as it was in the past, but is still the best. The Reseller Rating has dropped by about a point in recent years. I visit Newegg.com at least once a day and when I first saw diamond earrings and an air conditioner for sale I knew things were changing for the worse. My experience with customer service and returns has almost always been good. Never lost a shipment, never waited longer than anticipated for orders to arrive. Some of the C.S. reps should not be there, but most are intelligent, respectful and helpful. I believe that the "Marketplace" has its problems and I always check to see that what I order is sold and shipped by Newegg. If I need a generator, stove or wrist watch, I shop elsewhere and not online. If I need computer components I shop at Newegg."

"TL;DR: When it comes to buying a high-demand item that may be low stock, don't trust Newegg's own website item inventory; you will get a 24 hour wait before an automatic order cancellation and then customer service will lead you around in circles before offering you a $10 coupon.

So the full story, it's COVID time and I'm trying to upgrade my graphics card and every major retailer is sold out of the recent generation of video cards. On August 30th 2020 and you can't find a 2080 Super or a 2080 Ti of ANY variety anywhere except for 3rd party vendors who mark up the price $200 to $500.

On Friday August 28th I thought I got lucky and spotted an EVGA 2080 Super in stock at Newegg for $719, the MSRP. I quickly purchased it, elected for expedited processing which they charge $3 for, expedited shipping, the works. Even a 3 year warranty. I get an order confirmation email and a payment processing email from Paypal since that was my choice of payment. Everything looked fine.

All afternoon long I refresh the Order Status page and it just says "Order Processing: Estimated Processing Date: 8/28". A few minutes past 5pm PST, and it says the same thing. I start to worry. I check again before midnight, same thing. Then after midnight it changes to just "Order Processing" and no date info. The next day, exactly 24 hours after placing the order, I get an email saying the order was cancelled because, according to them, the payment was unable to be processed. I go online to see if I can order again and wouldn't you know it, the 2080 Super is out of stock again and now the only option is a 3rd party vendor who marks it up $280.

I go to the customer service chat on Newgg.com and it was basically a giant waste of time. They lied to me about why it was cancelled, gave me several conflicting stories, told me whatever they thought I needed to hear to stop bothering them about the order, said they could do nothing, and finally one of them offered me a laughable $10 coupon. I told them what I wanted was for them to send me the exact same item through their 3rd party seller on their website at the price that I had paid the day before. This is a difference of $280. It sounds like a lot but let's review the facts; they didn't have an accurate account of their in-stock items, instead of reviewing and cancelling my item in a timely manner they let a 24 hour period lapse where they didn't process my order and their system must have automatically cancelled it, and upon contacting them I was told it was my payment provider's fault and that there was nothing they could do. I think a fair solution was right there in front of them–that they sell me an item offered on their website at the price I had agreed to pay the day before–but they would not agree to it.

This isn't quite at the level of scamming, but that's a low bar to even be talking about. Their inventory system is a mess. Their fulfillment center must be running like a chicken with its head cut off. Worst of all though is that when they have a way to make things right, they refuse to do it; when they can quickly resolve an issue, they leave you hanging and let you waste your own time waiting for them to process a purchase that they won't even process because the item was either never in stock in the first place or they had some kind of simultaneous purchase incident.

On Monday morning August 31st 2020, I called customer service and talked to the supervisor Kim. She reiterated the $10 offer. She said she wouldn't offer price matching and that's it. She wouldn't acknowledge the company's ability to make things right using their own 3rd party vendors. I got the same "not my problem" attitude from the supervisor as I did from the customer service agents. It's a shame and pathetic.

I first used Newegg in the early 2000s. If I can possibly avoid them I will never use them again. I heard they were sold to another owner some years back, and this kind of nickel and dime mentality is common with new company owners. They don't think about their long-term reputation. They don't think about customer loyalty. They think about how to tell you "no". They think about charging you for faster processing and doing nothing in return: a $3 do-nothing button. They're not trustworthy and not reliable. Shop elsewhere whenever you can. Don't trust an "In Stock" notice for a high-demand item from Newegg ever again."

"I order a desk and it was right the first time, but second time i got a different one for the same item i order. "

"I order a hard drive that was supposed to be 2TB but barely held 2GB. I contacted the seller for a refund because the drive was either defective or counterfeit and was asked not to leave negative feedback in exchange for a refund... that is a huge red flag to me. If something is defective then stand by the product, but if you're holding my refund hostage so I don't leave negative feedback that means you KNEW your product was not good.

I agreed so that I'd get my money back, and as soon as I verified that the refund had been deposited to my account I wrote a negative review based on my experience. I was contacted by email a few days later offering me ANOTHER refund if I first deleted my negative review.

This was a reseller and not Newegg directly but most of Newegg's merchandise is now offered by resellers. If this is how the company wants to do business, they're not getting any more of my money."

"great deal on a lap top, call in and ask for specials. Sometimes they have better pricing if they talk to their supervisor for some products. "

"I always prefer buying on Amazon before looking elsewhere, on places like NewEgg. I had a good experience with NewEgg few years ago so I decided to try it again since they carried a product Amazon didn't. What a mistake.
Their site looks great. Easy to navigate, price is clearly shown and ordering is easy. So far so good, right?
The problem with their site is once they make the sale they have zero care about the customer. First of all, never trust the reviews on their site. They push certain products by filtering out bad reviews or reviews that warn the customer not to buy there. Second, they care nothing about your privacy or your satisfaction after the sale.
They get 2 stars for actually delivering the product on time, but their products are low quality. Many of them are Chinese knock-offs, low quality and low price. When you want to reach customer support, they are either very slow or not replying at all, but they do keep sending your their pushy emails sometimes 2 or 3 times per day!
Stay away from this seller. Reviews on ResellerRatings are real, don't fall for cheap prices and cheap quality!

Updated: I added one star , finally got a response from CS and they handled my complaint. Still didn't post my review. I hope they can improve their practices in the future."

"I had multiple issues with the store credit card because of the bank, not Newegg. When I called the bank I could not hear a single thing through the phone and decided to hang up and call Newegg. They not only managed to reverse 2 payments that were declined, but did so immediately and called the bank for me. I was able to purchase my desktop minutes after getting off the phone with them. Huge thank you to Newegg!"

"i love their products so much so good price "

"I bought a premade rig - a tower with the basic necessities. For a starter set, it's not bad . It didn't come with an Optical drive, but I can always add too it later. I wish it at least came with a basic monitor, that's the only downside. I got my package on the exact date that was estimated, so good shipping."