"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"So.far so good will see how the glasses are after I receive them"
"I ordered a pair of glasses that were 2 day rush and I did 2 day delivery. Apparently there was an issue at the factory and my glasses were delayed. That’s fine, they refunded me the two day shipping. But what should have been a few days delay turned into two weeks with me just ending up canceling my order. I understand they can’t control machines breaking down in the factory but the lack of communication and the blatant lying of the people we spoke with on the phone is what I have a problem with. I was given false information over and over again and told so many different stories I got so fed up and just cancelled. I ordered from this company because they said they could get me my glasses fast and it was important for me because glasses at the time were broken. If they would have just told me from the start I wouldn’t have had to suffer without my glasses! "
"super simple and easy to follow "
"the hunt for small frames for Teens takes longer than normal especially for males "
“Hello Amanda,
We are unhappy to learn about the difficulty you have had with order placement. We would like to inform you that we frequently update our stock and on our website, more than 500 frame choices are available in small sizes in materials, colors, styles, price ranges, etc and the filters can be applied from the left corner to reduce the frame options and search for the desired frames specifically.
However, your feedback has been escalated ahead for further improvement. Our apologies for any trouble.
Regards,
-Goggles4u ”
"It's been weeks and still no glasses!!! It's been 2 weeks beyond the date they should've been here after waiting over 2 weeks for them to ship. CHINA!!!! DONT BUT HERE EVER"
“Hi Holly,
Thank you for your valuable feedback and we are sorry to learn about your dissatisfaction with the delivery time frame. In order to provide best possibole prices to our customer, we produce the glasses in our overseas production unit hence the time frame is a bit long.
We see that the order has already been shipped from our US facility via USPS, you can expect to receive the order in a couple of days now.
Our apologies for the trouble.
Regards,
-Goggles4u”
"Well priced and looked good. Delivered in solid case and quick."
"Inexpensive Eyewear that fit well, was a style I liked and out of my local Optometrist and 5 other online sites was by far my favorite pair of glasses I've purchased this year (actually ever)! I will definitely order more from them and refer all my friends and family! "
"Good quality for the lesser price. But arrived 3 weeks later other than that all fine "
"The delivery was fine, but the virtual try on was a disappointment. The glasses are much larger than they appeared at try on."
"I've used Goggles4u for years and love how easy it is to order, the choices available, and the price!"
"While I am pleased with my purchase, the ime to get them took way too long. I paid for priority shipping, but it took over a month for me to receive my order. I wish the turnaround time was faster. "
“Hi Martin,
We highly apologize for a bit delay in the delivery of your order. We see that the order was produced and shipped from our production facility timely but the international shipment custom process took a little longer time for clearance of the shipment which caused the delay in the delivery of the order.
However, we are glad to know that you are happy with the purchase and hope to serve you again in the future.
Our apologies for any trouble caused.
Regards,
-Goggles4u”
"Same lenses and frames you get elsewhere but I got like 4 pairs for the same price as 2 pairs on ze…..other sites lol
Shipping could be less expensive though"
"Googles4U has a good selection of glasses. Really like the try on Feature. Like that my new glasses came in a hard case, protected. I am very happy with new glasses, and happy with the price I paid for them."
"I was blown away with the ease of ordering, and amazingly affordable prices.
You MUST HOWEVER have someone ( mighti recommend my son) to write a patch so as to streamline your website. It needs a complete overhaul. It’s extremely annoying when you wish to break down your search. A good program engineer can easily write a patch to streamline your website."
"This company will tease you with fast delivery, then end up notifying you that "Your order # has been sent to our Drop Shipment facility. It may take another 10-12 days for your order to arrive."
I will never spend my money with them again."
“Hi Ramondo,
Thank you for taking the time to write to us and we are sorry to know about your dissatisfaction with the delivery time frame. In order to offer the best possible price to the customers, we produce the glasses in our overseas production facilities and they are initially shipped from there. We have 2 regular shipping methods to choose from:
1 - Standard shipping that takes 14-21 business days.
2 - Priority shipping that takes 10-12 business days.
The first option was selected for your order however, we always try our best to deliver the product as early as possible.
In addition to this, we do offer rush shipping options as well with specific frames and lenses. To proceed with the rush delivery in the future, you can select a frame from the available rush options and process the order.
Our apologies for any trouble.
Regards,
-Goggles4u ”
A rep from Goggles4u, Goggles4u, has responded:
“Hello Jessica,
We are sorry to learn about your negative experience this time with us. Please know that the machines were under maintenance due to some damages hence the delay occurred and it was an unusual delay. We always try our best to deliver the product as early as possible, however, we are unhappy that we failed to fulfill it this time.
Per your request, we proceeded with the cancelation of your order. We again apologize for the inconvenience and hope to serve you better in the future.
Regards,
-Goggles4u”