"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"Good glasses, fair price, good customer service"
"i ordered these after one of my three year old pair of glasses broke. I picked out a frame that matched the one that broke. I was not expecting much because I did not have all the personal touches. I was pleasantly surprised. I have a progressive lens, so I was most concerned about how that would work. Bottom line, the glasses are comfortable, the lenses are as good any I purchased in the expensive eye glass places, and they were delivered to my door. The only reason I did not give them a five is because of how long they took to arrive and how little information I had on shipping. I was expecting about 10 days. It was more like 20 days. They gave me a note saying the order was received. They sent me a message when they went to Drop Ship. Then I got a message from the US post office saying they were in LA. I live on the east coast, so it took another 4 days to arrive. But the glasses are so good, I just ordered another pair of the same frames, but with photo gray lenses."
"I haven’t received them
Yet!"
"Frame just feels flimsy overall."
"I recently received a new prescription and ordered and received my glasses from Goggles4U. I always want a spare pair, but wanted to ty the new ones before ordering another. The first pair came and was perfect, so I ordered a second pair in a different style. They arrived last week and they were perfect, too!"
"Decent quality but good price. It took forever to get to me but I was surprised when I tried them on because I honestly wasn’t expecting much."
"Easy to order, glasses are great. Price was outstanding the only problem i had was the amount of time for them to get here. Mine took almost 3 weeks to come in and that is a long time to almost be blind. So order before you need them and you will be fine. I will be ordering my glasses from here every year from now on."
"Not good experience this time."
"I like the glasses, fit is good and the prescription is correct. Only problem j found was it took way to long to get the glasses "
"I ordered the glasses early in April. Called customer service about two weeks after the transaction to check on the status of order. I agent was rude in stating that the order was being processed, no more information would be given... Called a week later to a rude customer agent started stating company policy. After nearly a month dealing with googles4u and several rude emails fro.googles4u, glasses arrived... Excellent quality glasses.. horrible customer service..."
“Hello Don,
We sincerely apologize that our service was not satisfactory for you. We aim to provide the most excellent customer service and carry our business with high standards. It is of deep concern that our standards were not met in your customer experience. Your satisfaction is important to us, and this has been escalated to the relevant department for investigation purposes.
However, we are glad that you are happy with the received glasses and hope to serve you again in the future.
Our apologies for any trouble caused.
Regards,
-Goggles4u”
"Great service and price very well pleased"
"Goggles4u delivered an affordable pair of glasses using my prescription."
"Excellent glasses but slow delivery"
"The shipping was a bit slow, but I got two pairs of glasses for a great price. I have a very small face and one pair didn't fit me as good as the other, but overall, they are a good value."
"I was very hesitant about using this company since the prices were so cheap compared to other stores in the area. It did take about 3-4,weeks to receive my glasses and I was very pleased with them. "
A rep from Goggles4u, Goggles4u, has responded:
“Hello Michael,
Thank you for taking the time to share your feedback and we are sorry to learn about your dissatisfaction with the received product. Please know that we do not compromise on the quality of our product by providing the best possible prices online.
However, since the delivered product is unsatisfactory, the support team has offered a free of charge exchange without a return. Please revert to them with the desired frame so that a new order can be processed.
Our apologies for any trouble.
Regards,
-Goggles4u”