"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"great! I really love the quality of this company. "
"I ordered 2 pair of transition glasses for my 7-year old daughter who plays softball and needs sunglasses to protect her eyes. I placed the order on March 27, 2024 and anticipated receiving them in 10 days or so. After 2 10 days passed with still no glasses, I contacted Goggles4U and was told the glasses were produced and should be shipped soon. After another week with no glasses, I called 2 more times, and was finally told by the last customer service agent that there was an issue with the glasses being held up by customs and all the 1000 plus glasses in that shipment had to be redone. I was very frustrated because my daughter needed the glasses, AND I had not received any communication from the company regarding the delay. I checked my email numerous times but no email was sent to me regarding the long delay in receiving the glasses. The customer service representative said that all people affected by the delay should have gotten an email, but I informed him that I did not get one. And as a loyal customer for years, I was highly disappointed and frustrated with the lack of communication from Goggles4U. We finally received the glasses 1 month after I placed the order, and the softball season is almost over unfortunately. I have not received compensation for the delay or even a phone call or email response from the company. I am very disappointed and am likely to NOT purchase glasses from here again."
"They go above and beyond to meet a customer's satisfaction and help and support with shipping packages I'll a be forever customer"
"Received through the mail , takes a few days longer than expected , overall a great experience.
"
"This is my 20 pair
Happy customer "
"Couldn't be happier with the customer service ! Ray was fantastic !"
"These glasses look just like the one selling at the eye glassed stores but cheaper priced and looks good."
"Great deal for May 1st. Saved over $70."
"I got my new prescription glasses and I love them. The tint is wonderful and they got here in perfect condition "
"I love how easy it was to enter my prescription manually and so easy to complete the process "
"I have a difficult Rx. They nailed it with spectacular customer service!"
"I’m so glad I found this website, the glasses I found were exactly what I’d been looking for!! 10/10"
"Simple Ordering and Affordable "
"I love everything about it and the price is amazing "
"Very bad service, starting from odering itself no proper communication abd it took a while for me to recieve glasses. Finally I had to go local store another pair "
“Hi Ayesha,
Thank you for your valuable feedback and we are sorry to learn about your dissatisfaction with the delivery time frame. In order to provide best possibole prices to our customer, we produce the glasses in our overseas production unit hence the time frame is a bit long.
After reviewing the details we found that the order has been delivered to the given address. We hope that you will be satisfied with the product.
Our apologies for the trouble.
Regards,
-Goggles4u”
A rep from Goggles4u, Goggles4u, has responded:
“Hi Taisha,
We highly apologize for a bit delay in the delivery of your order. We see that the order was produced and shipped from our production facility timely but the international shipment custom process took a little longer time for clearance of the shipment which caused the delay in the delivery of the order.
Please know that it was an unusual and unintentional delay. To recompense, the expedited shipping fee has been refunded.
Our apologies for any trouble caused and we hope to serve you better in the future.
Regards,
-Goggles4u”