"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"I'm always so happy with the choices and the excellent prices. I spread the good news to all my friends"
"Such a great place to buy glasses!"
"Thank you for being super user friendly! I am excited to get my new glasses."
"My order has not arrived its been a month. Emailed several times with no response!"
"I have no problems with my glasses except if there was an opportunity to have protective shield on the lens, I must have missed it. I see a small scratch on my lens. : ("
"I can't say how much I've spent on eye glasses over the last few years. But it's a lot!
But a few months ago someone mentioned the prices and quality from Goggles4u and I took a look. I wasn't convinced when I made an order that these would be the quality I have become used to with my Ray-Ban glasses, but boy was I wrong. My glasses arrived quickly and when I tried them out I realized what a bargain they were. The quality is no different as far as I can tell so I'll be using Goggles4u from now on. I literally saved $100's!"
"I found a new pair, entered my prescription,and voila...done!"
"Good thing these are inexpensive, I keep losing then"
"Very good experience! I do wish there was a way to make last-minute changes to your order when you are in your cart (about to place order) for example, changing your mind regarding transition lenses.
I definitely will order again shortly!
Tom Locke"
"Love my new progressive lenses and glasses. Very well made and the best overall experience with my new Rx. Will buy here again"
"I have been very happy with my purchases. This is my third one. Lots of selection. And not such a risk because of low prices!"
"Very happy with the glasses I have ordered
May take a little longer to get the order then they say but it is worth it "
"3 eyeglasses. One sunglasses. All progressive. Unbelievable. $150.42!!! I’m a happy girl. "
"I used this company every year (SPENDING AT LEAST SEVERAL HUNDRED DOLLARS EACH TIME NORMALLY) for about 5 years with no problem. NOW THIS YEAR 2024...GARBAGE! COMPLETE RUN AROUND THIS TIME. I ordered my glasses as usual (however only ordered 1 pair this time to make sure the rx was correct 1st before ordering more), several days later received the usual it has been dispatched and may take 5-10 days to get to me, waited.....waited....waited...12 days later still nothing. Contacted customer service via chat and they said it had been dispatched but it should be there soon. Day 19 still nothing, contacted customer service via chat, was told the item had not been dispatched yet. I replied with an emphatic WHAT? You sent me an email on Mar 27, 2024 stating it had been dispatched and a week ago your rep said it had been dispatched. How is it now that it has NOT been dispatched. They responded with "well yeah it has been dispatched so it could take up to 21 days for you to get it". I responded with "hold up..u just said it had NOT been dispatched so which is it?", their response "u should get it in 21 days". My response "Ok so in 2 days, since it has already been 19 days, I will receive my package and if I dont I will get my money back:. Their response "Is there anything I can do to further assist you"? My response "Yeah, you can acknowledge what I just said to you". Their response.....crickets chirping.....their response.....frogs croaking........chat ended. THIS will never happen again with Goggles4U. I will NEVER order from them again. I sent business their way and always stood up for them but now I have a taste of who they REALLY are and they are GARBAGE. Luckily my bank will reimburse me. DONT LET THIS HAPPEN TO YOU. BE KIND TO YOURSELF. DO NOT ORDER FROM THIS COMPANY."
“Hello Cheryl,
This is unpleasant to know that our service was not satisfactory for you. We always aim to deliver a great experience and carry our business with high standards. It is of deep concern that our standards did not meet your expectations. This has already been escalated to the relevant team for investigation purposes. Moreover, we will use the feedback to make us better and to ensure this doesn’t happen again
We see that the order was produced and shipped from our production facility timely but the international shipment custom process took a little longer time for clearance of the shipment which caused the delay in the delivery of the order.
However, the order has now been dispatched via USPS under tracking ID 9400111206210160077413, you can expect the order in a couple of days now. To compensate for the inconvenience, the shipping cost has been reimbursed.
Our apologies for any trouble caused.
Regards,
-Goggles4u ”
"The website was fast, Very Easy and enjoyable can not wait to get glasses"
A rep from Goggles4u, Goggles4u, has responded:
“Hello Debra,
We highly apologize for a bit delay in the delivery of your order. We see that the order was produced and shipped from our production facility timely but the international shipment custom process took a little longer time for clearance of the shipment which caused the delay in the delivery of the order.
However, we see that the order has now been delivered to the given address. We hope that you will be satisfied with the product.
Our apologies for any trouble caused.
Regards,
-Goggles4u ”