"Shakira was very very helpful with my issue. I ordered $300 in Stanley Cup Championship Pucks. But the warehouse shipped them as if it was bulk shipping for regular pucks about to be played with. The oldest puck ordered was 38 years old. Pucks were not wrapped, barely any packing material and the box was twice the size it should be. So most of the collector pucks were damaged during shipping.
Shakira worked hard on trying to get a replacement shipment and I appreciate that. She also communicated every step of the way.
Emerson was also another agent I had in the past and was extremely helpful.
There were 2 other agents who were not very helpful and all and even lied to me. So the amount of customer service depends on the agent you get.
Shakira and Eme were great!"
"I ordered a signed basketball and the hologram wasn’t matching online. Shakira was very helpful and quickly got this issue resolved for me."
"Ordered several items. Super slow shipping, 9-10 days. All were lower-quality goods. Returns are expensive. "
"I had an issue with multiple orders being created and reached out to fanatics through the phone. I got really lucky and had Cristin! She was able to quickly navigate me through the issues and was professional throughout our interaction. You can tell she's good at her job as she is very patient throughout. I appreciate the help and will continue to shop with fanatics! Thank you again"
"Ordered 3 items at my normal size. None of items fit skin tight and too small. I was able to return 2 items. The 3rd I was stuck with as I added a custom player name and number. They do disclose no refunds on custom items which I understood prior to ordering. Paying $60 for a sweatshirt I am unable to ware is waste of money. Quality of material and custom printing is cheap. In the future I will just shop at local sports store to try on items first before ordering. Lesson learned. "
"I had purchased an autographed jersey and there was an issue with the halo on the jersey. Shakira was extremely patient as she worked with me to get the issue resolved. She provided exceptional service and I happy with the resolution!"
"Great Customer experience with Cristin Fan Advocate - Fan Services and Support. She listened, provided options, went above and beyond to resolve our issues. Top ten customer experience for our family!"
"Shakira assisted me through multiple questions and actions for my order. She provided exceptional service and I am beyond happy with the products and support offered. "
"Am very happy with the service provided by Cristin. Good followup and quick results."
"Cristin is knowledgeable and friendly and took care of my problem right away! Highly recommend her she is very trustworthy! Thank you for everything"
"Shakira provided me with excellent customer service! "
"Shakira was fantastic. She made my worries and issues all vanish. She handled everything very professionally and in a calm manner as well. Can’t thank her enough for resolving my issue."
"only way to cancel order was "virtual" assistance. sketchy at best. canceld order after a month of not receiving order "
"Shakira provided me with excellent customer service! "
"While the Chat feature on Fanatics' website was unhelpful, both Diane and Cristin in Customer Service were amazing! It took a while to navigate through the voice prompts, but Diane was my first contact in trying to cancel an order, and she referred me to Cristin, who processed the cancellation and refund promptly and without dispute. Both ladies were courteous and professional!"