"When I received my package there was a problem with it and I was very upset! However after contacting fanatics customer service and speaking with Cristin, took care of my issue and listened on what I had to say. I received the new item today and it completely made my day! I was so happy and I couldn’t ask for any better service then what Cristin provided! "
"This is a bad company ! Slow shipping, they charge a handling fee. And they sell cheap screen printed shirts. Expensive. Don’t waste your money ."
"I was very pleased with Fanatics, and fan support person Cristin, in getting back to me promptly with useful information and a solution to my misplacement of a certificate of authenticity. Thank you. Great job!"
"Have ordered twice from here and both times they didn't deliver the product. 1st time they canceled the order after a few days, it was supposed to be a birthday gift. Had to rush last minute to find a replacement. 2nd time was a Christmas gift. Ordered and was informed it was being shipped. The delivery date had passed and no word on our product. Finally called FedEx and they told us that they never received the product to ship. Called Fanatics and they told us the product was lost. They never reached out to let us know anything. They also couldn't send another, because it was now sold out."
"Wish I could leave a 0 star rating. Christmas is ruined. Ordered in November for the holiday. Only shipped partial order. Now they tell me 1/2 of a matched ( husband and wife ) item won’t be shipped till January. Got notification too late to reorder elsewhere. STAY AWAY from this scam company. Wish I had read the reviews before ordering "
"I ordered 11 days before christmas and then they ship it after christmas. NEVER again!!!"
"Had a defect in the product but Customer Service really helped and made the situation right. Would work with again in the future. "
"I had ordered 3 helmet cases. 2 came and were right. However, 1 was not what I ordered. Juan quickly sent me a replacement and a shipping label to return the wrong one. He responded to each e-mail I sent to him immediately.
Mistakes are bound to happen. I was totally satisfied with the resolution."
"First, my order was charged with fast shipping which I did not order. Then they shipped to the incorrect address which I changed prior to ordering. NEVER AGAIN!!! "
"Received a Damaged Boston Red Sox Golden Classic Three Baseball Logo Display Case, I was given a return shipping reference number to ship back, Juan Carlos contacted me and informed me I should just keep it. I was okay with that decision, can still use it, I will just crazy glue broken piece.
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"Ordered 3 items No invoice was provided and overcharged my credit card $70. No help with customer service and refused to cancel order 2 days after ordering. 7 days and nothing has shipped "
"When you receive your items from this place, they will be wrong size and wrong teams and they will treat you like it's your fault and refuse to switch items out or give refunds. You can only contact them over "chat" and they will be rude and give you the run around. I have ordered from them 3 times, had three incorrect orders, and I still have never had items corrected or been refunded once."
"Cristin was absolutely the best helping me resolve my shipping issues. I was a bit rattled at first, but her calming, professional personality defused the situation immediately. "
"Cristin got me results by replacing a damaged collage in a timely manner."
"Order masks for adults and they are small enough for a toddler. This is the second time I order from here and the item are for kids even though your selections are for adults..I will never purchase anything from this site again. SCAM.."