"Slow but strong communication"
"Cristin helped resolve an issue with a wrong shipment, and I appreciated her help and professionalism!"
"Cristin took care of all my needs. I will be using her in the future for sure.
Frank"
"I have now had a couple of returns for wrong size and this will be the last time purchasing from here. I have lost money when all I wanted to do was switch sizes in the items I bought. They need to come up with a better way to simply switch sizes for an item rather than send it back. Paid $39 for a hat and got $20 in return. Same for a shirt that was previously purchased."
"Horrible company. I agree with the others I would leave zero star if i could. Amazing they are the preferred partner or claim to be the partner of the major sports leagues. If true; it just shows you these leagues only care about money and not their fans. I haven't seen a rating above 5 out of 10 on any of the sites. Why would the major sports choose to partner which such a poor company.....GREED! Had multiple bad experiences, damaged goods, canceled orders etc. Most recent was a Colby White Autograph card at a great price that was a birthday present. As the card market boomed mysteriously a few days later the ordered was canceled and the card was unavailable. I'm just waiting for it to reappear back on the site now at 3 times the price. At a minimum they have poor inventory management and oversold the product and at max they purposefully canceled to resale at a higher price. Either way horrible service and a ruined Birthday.
Update: It just gets worse. Received an email from Jason K at Fanatics asking about my experience. After taking the time to write a lengthy reply to Jason detailing my issue, he replied and ask for my phone contact. After I provided, he called (he did apologize) and then took more of my time to rehash the issue, then informed me because it was an internet order I needed to call another department!! He knew is was in internet order before he contacted me!!! Just like all the fanatics replies on this site to the other complaints. They just say they are sorry and move on. Hence the extensive bad reviews. Also, Jason never did inform me what happened to my item. He also did not respond to my statement that as card prices are booming sellers are canceling paid orders for high demand items to sell them at a higher price"
"I placed an order in 2019. I returned two items in the order per their return policy and never a refund. I spent a lot of time talking with customer service, who gave me lame excuses by trying to educate me on the banking industry. I explained that my original method of payment had been closed, and that you cannot credit a closed account. I even had the issuing bank confirm this. When speaking with a manager over the phone, she mentioned giving a merch credit, but never followed through. Order at your risk of no refund. Low-rated Ebay sellers are more trustworthy.
2020:
Funny how when in April 2019, I contacted the company and spoke with the same agent "Chastity" who is responding to my review, giving me the same crap story below as when I spoke with them a year ago.
Chastity S. wrote: -------------------------
Thank you for reaching out. Is this for the Arizona State Sun Devils WinCraft Pitchfork Lanyard with Detachable Buckle?
Stephen W. wrote: -------------------------
I returned the lanyard as well as a button up Arizona State polo shirt (did not fit).
Chastity S. wrote: -------------------------
We apologize for any confusion but we issued that refund in April of 2019. The refund went back to the credit/debit card used on the order. Please check your bank statement for the week of April 25, 2019.
Stephen W. wrote: -------------------------
This is the same nonsense over again. I spoke with you on the phone as well as someone else..taking time from my workday....and I emphasized over and over that the bank account had been closed! You could not issue me a credit to an account that no longer exists. I even checked with the bank and they confirmed that this is how the banking industry works, and they were even patient with me while I insisted them to check on this refund....and, wow, there was none!! No account, no money credited to it. So a year later, your company refuses to do anything about this, while you have resold the same merchandise to someone else. Even a moron understands that if you have no account open, you cannot do transactions on it, even credits. So instead of just sending me a merch credit and making this smooth and proper for everyone, you are going back to the old inaccurate story.
CEO is Doug Mack, who also does not appreciate decent customer service. Hey Mack, straighten up!!"
"Love this site for everything sports! I had a part of my item left out but it was cleared up quickly, I was super happy with the service. Elysha provided me with excellent customer service! She helped make sure I received everything and was super nice to deal with!"
"I PURCHASE A HAT FOR $40+, IT WAS TOO SMALL AND I RETURNED IT AND RECEIVED $24+ AS A REFUND.
CUSTOMER SERVICE HAD NO ANSWER WHY THE REFUND WAS DISCOUNTED AND SHE HUNG UP ON ME. I CALLED BACK AND THE NEXT FOREIGN VOICE PUT ME ON INFINITE HOLD. BE CAREFUL IF YOU ORDER ANYTHING FROM THESE PEOPLE."
"Horrible, I spent $72.85 on a watch that turned out to be too small and I was refunded $35.02 when I returned it. "
"GARBAGE. Jacket fell apart after 2 wearings. Will not accept return without original tags and return charges. Customer service obnoxious. If you want to throw your money away, here is the place. Learmed my lesson. Always check reviews before buying."
"Cristin was great help. she made sure to follow up on the issue i was having and reassured me that if i need any assistance with future orders that i can contact her directly!! "
"My husband purchased multiple jerseys from the site while they were on sale. We received the jerseys and they were too big so before returning them, he called and was assured that he would get them at the same price. Once the jerseys were returned, they told us that it couldn’t happen and the employee who told us that was wrong and that was all they could do. Manager Tyesia had HORRIBLE customer service! She lied and told us there were no higher managers that we could speak to. I don’t think she understands what being a manager is & she definitely doesn’t keep her customers first"
"Cristin provided me with excellent customer service! It took a little bit of time but she worked hard to get me an excellent end result. I was very happy with the communication and will continue to shop at Fanatics.com! "
"The returns process and customer service received from Cristin was awesome. I shop with Fanatics often and find them very easy to deal with."
"We love purchasing from Fanatics but Cristin makes the experience such a pleasure. From her person touch in communications to her suggestions made because of previous purchases. She’s just extremely helpful and we appreciate it!"