"If I could give zero stars it would be better. I bought 300 euros of merchandising but instead than send it to my new address, they delivered everything to my old address, and they said via chat "Casey", that they are not responsible for that, but they never give it to me a resolution, nor a refund"
"Lightning Shipping perfect Product."
"Sheilah provided me with excellent customer service!
"
"This place is a joke. I ordered a jersey specifically from them in Black Friday because they only had one “in stock” It is now 1/13/2023 and I still don’t have the jersey. Apparently according to customer service it is a manufacturer item. So fanatics is allowed to sell items that they don’t even have in stock. Even though on their site it say it is in stock. There has been managers that have reached out to “escalate” the problem. And the answer is still “well we just can’t get you the item”. The entire hockey season is going to be over before we even get the jersey. This place is a joke and I should be getting the jersey for free at this point. Don’t bother answering my review with a “hey we’re sorry, email us” I already have with no resolution. Do better and get me my jersey."
"Well not just me, all of us by the looks of the other reviews.
I bought a top as a Christmas present on the 4th December and it's now 31st and guest what (you're ahead of me aren't you) that's right it's not turned up.
No one has got in contact with me about the order and there was me thinking that the US of A was all about costume service?
This lot couldn't order a sausage but they'd take your money.
Fanatics short for fantastical it's in the name people, how many nutters would you trust with your money?"
"I used their website to buy a jacket. Jacket was ordered on the 30th of November and paid for viaPayPal. I was never given a confirmation of shipping and 2 weeks after payment I sent first email inquiry. It is now 27th of December and 4 emails and a phone call were not answered. I think this site is complete scam, thankfully I used PayPal where I could get my money back. Useless, will never use again!"
"Worst delivery in the world for e-commerce standards. I allowed 3 strikes and they just made strike 3. All products I ordered in the past year took 2 months to deliver.
I have had gifts not arrive in time for Christmas or birthday.
Just go to a shop or other online retailer."
"My issue was not with customer service. Actually I thought their customer service was very helpful. My issue is that I ordered two separate orders from them on two separate days (they both arrived earlier than anticipated) but they were both the wrong order. One of the packages was also delivered to the wrong address. With one, I was able to send a photo of what I received so I can get a return. The other one I have to ship out to get returned. Both of them were Christmas presents so it’s even more annoying. I could understand one order being messed up, but with both of them, the warehouse really dropped the ball"
"There is a total lack of any customer service at this website. Sure, they have a "chat bot" - but it is absolutely useless unless your issue exactly matches their defined response options. I bought a size large Detroit Tigers jacket. It was more like a small/medium - nowhere close to a "Large". And, sure they say "365 day" returns - but what they don't say is that they will deduct $9.99 from your refund to process the return. And then - the return email you get says to take it to any UPS location and drop it off. NOPE! Yes you can drop it off but UPS said they do that only as a service for USPS - and they can't give you a receipt.
THINK TWICE ABOUT SHOPPING AT FANATICS.COM - I will never shop here again."
"Lousy service!!! Ordered three hats (one was a Christmas gift) on Monday the 18th of December, based on their web page statement "Order Today, Get it Before Christmas Free" which still appears on their website header today, December 19th. Shipped the ne item I need by Christmas on Monday from Baltimore UPS ground. UPS already estimates December 27 delivery. Other sites are using overnite and 2nd Day. NO way items go coast to coast this time of year via ground in less than a sold week. Called in to complain and was offered a coupon (so I could order again and get crappy service, I suppose??). Won't be dealing with these clowns again. Dave in Reno"
"Go elsewhere! This place is horrible now. I had ordered precious years with no issue. This year customer service has been outsourced! You can't even get a fluent English speaking rep! No one understands what your wanting to fix. Furthermore once you have called in 5 or more times because either no one understands you or you get hung up on! The time frame to resolve any issues is past the point you can do anything about it. Then your told you can not cancel your order on top of that. If you ask for a supervisor your placed on a long hold. You get the original person back on the line not a supervisor. They tell you they have canceled the order no verification code and they don't tell you if your going to be refunded. I had to ask. I was told yes in a very low voice so I'm pretty certain I'm not seeing my money back. Garbage. Go somewhere else spend a little more and get quality items and service!!!"
"Cheaply made! Contacted customer service about where my order was, still had it in processing over a week ago. Showed up today. Don't buy from this company!"
"I received my initial product and it was a paper thin jacket. I was told I would be charged $9.99 for a cash refund so I opted for a gift card refund to repurchase another item. Well a week later I had to call to see where my gift card was. Supposedly it was in my junk.. I had them resend it. Then I go to use the gift card and they are saying the gift card has $0. Now I sit and wait and hope this will be resolved at some point. This company is shady and I will never purchase from them again. "
"Ordered two (2) World Cup jerseys that were advertised with Free Next Day Shipping. Several days later I have still not received my order. Customer service, after nearly an hour wait, acknowledged she could not locate my order. UPS says the label was created but they never received the item. With all that knowledge Customer service still refused to send a replacement or to issue a refund. Says it is Company Policy to wait at least three days! I relied on the Next Day shipping as the jersey were for the game on Friday for my teenage sons who are going to a viewing party. Now they have my money but refuse to produce the jerseys. Fanatics knows they screwed up but refuse to fix it. After Friday they are useless to me and Fanatics won’t even give me my money back so I can get the jerseys from a reputable vender in time for the event. Disgraceful!"
"I'm not disappointed that the items were not available, it's the fact that time and time again I was given false information that they were available, then not available and then were available. This back and for with emails and contacting customer service went on for about 2 weeks and was after I actually bought the items. I will not be ordering from them again. I will find different avenues to purchase team apparel."