"I thought I was ordering from my University School site. However it turns out it's this fantastic garbage site. They charged me a shipping fee and it is now been 17 days since I ordered the product. I ordered the product so I could have it for the game I just went to last weekend. I no longer need the product. However I can't return it until I receive it and I can't cancel it until I receive it. When you try to call their customer service to cancel the order they put you on hold and the hold time is over an hour. The guy that founded this place is a criminal that used to sell shirts at Notre Dame games illegally. Do your research before you use this site. Anything they have their hands attached to which is practically everything. Just wait till your own campus and go to your school bookstore."
"They lost my order. Your sh**ty customer service. Your Sh**ty computer. Just a piece of crap business! 3-5 business days on orders my As* DO NOT USE THIS COMPANY "
"Shakira was awesome! She heard my issue and made sure that it was addressed and resolved. "
"Shakira was very helpful!"
"Hd an issue with my order and Shakira could not of been more helpful fixing the problem sending a replacement item not once but twice to make sure I was happy. I will gladly and am doing more purchases with Fanatics."
"Long story but here we go. I placed my order on April 1st, 2022. Without notice, my order was delayed by well over a month. I was not told and my emails were not replied to regarding my order status. After it passed the date I was supposed to receive it and emails went unnoticed I reached out to their chat system and eventually got somebody who told me it was 'delayed' but not how long. I decided to wait because I was really excited about the F1 jacket I ordered.
After receiving the jacket over 2 months after the order was placed I realized it was much larger than I expected. I measured the jacket and the dimensions exceeded their XXL. Now typically I'd go with Mediums but because of their chart, I went with a large. After getting in touch with their chat again and explaining this to them they offered a return at the base value of the product and were going to "let me" order one of the correct size. This would have cost me an additional $114, unknown wait time, AND still, risk the size chart being incorrect and not fitting properly. I declined and was told I could email a complaint because they couldn't do anything to help me since it was outside of their 'return' window.. even though it was their fault in multiple ways.
I sent an email with pictures, a lengthy description of the headaches I've endured, and provided my contact information, as well as anything else I could think of. I was very professional and polite, and despite my aggravation, I was giving them the benefit of the doubt. All I wanted from the beginning was to swap the wrong size for the correct one since their chart was way off, by 6 full inches around my chest alone.
They responded to my email with a very blatantly copied and pasted response offering me a %10 discount for my inconvenience. I replied to this declining again and pointing out that all I wanted was an exchange, then was met with the same exact copy and pasted response.. after another reply they asked for more pictures which I provided within 24 hours and have yet to receive a response despite my follow up emails so it appears that I'm just being ignored now after all of their errors with no resolution.
I'm now stuck with a jacket that I paid for months ago that is 3 sizes too big.
My order was placed on April 1st. The first email complaint I sent was on June 27th and it is now July 13th with no response, no resolution, and going on 9 days without hearing back at all. Not even those pleasant copy and pasted / automated responses.
TLDR; It took over 2 months to get my order with no response from my emails, and no timeline, despite my order stating it would have been here by April 29th when it was placed on April 1st. The size was WAY off and I was basically told I was out of luck and outside the return time. I received it over 2 months later and I emailed a complaint containing all info, pics, etc, and after several generic responses offering %10 off instead of fixing it, I have now stopped receiving replies at all. It's now July 13th and all I've asked for was the correct size as a replacement and as advertised. I have screenshots, images, emails, etc to back all of this up as well."
"Not my first time buying -always great- but Cristin provided me with excellent customer service! I will continue shopping at Fanatics.com!"
"From what started as a nightmare, turned into a great overall experience! Huge thanks to Cristin over at fanatics for taking the wheel on a simple mistake and putting the customer first! This is the type of customer service I expect from any establishment I do business with. Thanks for setting the bar Cristin"
"I bought an NFL Jersey online from Fanatics. Obviously it is not in stock. I received an e-mail saying that is shipped, but then I look closely and it's not shipped. I purchased it for a birthday and that time has passed. They should warn the customer that the product could take some time instead of acting like it will arrive quickly. A few things about this company. They have so many websites all selling the same thing. Kind of like hiding the competition. I'm sure they have a nice sized budget to keep themselves on top of the search engine results. The prices are very high. It's also very difficult to leave a review that anyone will see. I did some searching on the company and was able to find a wealth of complaints from people regarding their customer service. I seriously doubt that the positive reviews are legit. I will never purchase from one of their many sites. Go elsewhere!!!"
"I purchased several items and most of them came with no delay. However, there was one order that never made it. It was 5 days overdue and my email kept saying it was already delivered on May 13th. Well, luckily for me Customer Service transferred me to Shakira. She was wonderful - went through all of my orders with me to confirm what had already arrived and what was still outstanding. She was patient, knowledgeable and very efficient. She also had a sense of humor which helps in situations like these. She contacted the warehouse and followed up with me in a short amount of time. If more companies provided such excellent service with representatives like Shakira, there would be less problems overall. I hope she gets a raise out of this!! Thank you again Shakira for being the caring person that you are. -m-"
"Cristin is a rockstar of Customer Service in my book. She took care of all of my issues in a polite, fast, and courteous manners. She was awesome!"
"This morning I was in need of some great customer service and boy did I get it!!!! Shakira was honestly the happiest most effective customer service representative I have ever dealt with .
There is great, then there is Shakira Great !!!!!
Ty very much
Everything happens for a reason "
"Shakira, very professional help, everything from the top shelf, I recommend it"
"I ordered a Jersey frame that was damaged during shipping. Cristin did an awesome job in helping me get a new frame rather quickly."
"I purchased Hines Ward Autographed helmet and the case . The helmet arrived quickly then after I placed the order for the helmet case I noticed no movement in 3 days . This was for my moms 70 bday . Shakira heard my concern reached out to the warehouse about getting it out that Thursday as I already paid for next day sir by noon shipping. My mothers bday was that Saturday. I received the package on Friday before 10am . Thanks she literally saved the day . Customer for life ."