"Shakira gave prompt assistance in sending a replacement for an item list in transit."
"I ordered my son a Packers jacket on 01/02/2021, Order# 21-6618-7950. I checked back with company several times and was informed that jacket was on back order.
Now, I am told since I didn’t contact them in 90 days, my lost.
I was extremely patient with this company, even through Covid times. I had purchased tons of items from them in the past.
I will never purchase from this company long as I live.
Sincere, extremely disappointed."
"Got an oversized postcard in the mail with a coupon code for 25% off Operation Hat Trick products. Selected one on their website. Coupon code does not work. Tried contacting customer service. Was told I have to buy it at full price, and the will adjust the price later. WHAT? No thanks. Just fix the coupon code or admit it's a fake."
"I had an issue with my order, which was actually a problem created by FedEx, and I spoke to Tracie from Fanatics on the phone and she assured me the issue would be corrected and then she followed up with great email communication. My problem was resolved and my purchase is awesome."
"Received damaged item from shipping. Handled extremely fast. Cristin was the rep who assisted me and she was a;ways on top of the entire process."
"I had a wonderful experience with Cristin’s level of customer service. I will certainly continue to shop at Fanatics. "
"Fanatics is a joke and scam. I ordered my items on 22 Jul and it's website stated that my order will be delivered by 5 Aug. By 5 Aug, my order clearly didn't arrive and based on tracking information, it showed that the package was still stuck at the USA warehouse. I made a complain on 11 Aug and they said apparently my order had gotten lost on transit. Thereafter, they said they would re-ship my items but because one of my items had ran out of stock, I had to place a new order.
Both items were now re-shipped on 16 Aug and based on their website, it stated the package would arrive by 30 Aug. AGAIN, as of 30 Aug- my packages are still stuck in the US warehouse. When I checked with their live agent through the chats, they apologised and said my items have unfortunately gotten lost in transit AGAIN.
They try to paint the picture that they are very helpful through the live agent chat function but in reality, their agents are very deceitful and over-promise to try to paint themselves in a positive light. One example- on one occasion where I told the agent that my item will be delayed as based on tracking, it clearly showed that the item was still stuck in the warehouse- he said "no worries I will issue a ticket for you and my colleagues will get back to you within 2-4 days". After 1 week when I checked back on the chat, their agents said "oh sorry the ticket submitted was not processed".
In the end, when the packages are lost, they don't offer any compensation and merely tell you to either "accept a refund" or accept another reshipping. It is just very very very bad customer service as if telling you to "**** it up"."
"I had to return a product. The initial response was disappointing, but once Cristin came in and took care of the matter. From then the process ran smoothly to a perfect resolution."
"Not ever again will I order from Fanatics. I ordered a WNBA shirt. It was supposed to be black with an orange logo. What I received was black with a red logo. It was supposed to be a Nike shirt. What I got was a Fanatics shirt. How do you get it that wrong? My order came late (over 2 weeks), and when I opened they placed a permanent sticker on the shirt so when I tried to take it off it left a huge mess. I couldn't get it off and now there is sticker stain in the corner. When I reached out about the shirt I received ZERO refund and was told that was what they had to send. Still charged me full price for the Nike shirt even though it was not what I received... "
"I have stopped buying sports gear because Fanatics has bought out all the competition and their prices are no longer affordable. They also tack on a reshelfing fee to discourage returns. "
"Ordered 3 items with expedited shipping, received 1 correct item, 1 week later. Really a messy company"
"I needed help with and order I placed and I was blessed with Cristin. She was an absolute rockstar. I don’t think I have ever been more satisfied with a customer support representative. She took ownership of the problem, followed up with me, and ensured I was satisfied. I am used to having to jump through hoops for help. She took care of all of it. The outstanding communication and help I received will make me a repeat customer. I applaud her over and over. She is a huge asset to the company!"
"Cristin, helped me replace an Item that was delivered damaged, and she didn't stop until the matter was resolved. Thank you so much for your hard work and dedication with my situation. "
"She is awesome and has a sweet voice."
"The night of the National Championship game I ordered $160 worth of shirts and delivery was supposed to be 3-7 business days then all of a sudden after my payment was processed delivery date change to 4 weeks out. Here it is the Eve of the Championship Parade and me and my Family does not have shirts to go out and support our Home teams first ever National Championship win. DON'T SAY 3-7 DAYS & when the order is complete that changes. I really want to cancel my order and just go to the store & buy them which I will have to do anyway just to enjoy ourselves tomorrow.... Thanks for nothing Fanatics.com!!!!!....."