"Cristin went above and beyond to take care of all my needs. She was an absolute pleasure to work with. Fanatics should give her a raise or make her a very important person. She takes care of any task.

Thanks again!
Ty"

"Untrustworthy source. Ordered customized NFL Jeresey ove 2 weeks ago and never recieved it. Now won't have jersey in time for the new season. All they did was applogise and refund my money which took 7 BUSINESS days. And I ffer me a 30% off coupon that I get in the emails.
I would t even hive them I start if I could."

"It was great. I ordered some patches and never received them and they delivered some new ones. It was communication from Fanatics and Cristin was very helpful. Thanks "

" I have invested with some scam brokers in the past, and the story is as horrific as the ones i have read because i went through the ordeal myself. I lost almost $80,000 USD to this unfortunate brokers, a friend referred me to Mr Jackson Evans that got me 80% of my money back, plus my accrued bonuses. Please stay clear of these scammers and if you have lost money you can still get your money back if you really want to, you can reach out to Jackson Evans at: { JACKSONEVANS 384 (@) GMAIL . COM }. he will definitely help you in getting back your lost funds to any broker….. as mine was recovered too. "

"Sheilah was assigned to my issue and she was very helpful! Very Fast response times as if I was texting with her. "

"Sheilah was very helpful! , Sheilah provided me with excellent customer service and really went out of her way to provide me the best option "

"Cristin did an excellent job of solving my refund problem. "

"SHEILAH provided me with excellent customer service and was able to reissue the missing item. "

"I had bought in a buffalo bills frame for a jersey and they sent me a Detroit Lions one instead
Sheilah in sports memorabilia support I spoke to her on Friday and they had issued me a new order without charge so what I received the new correct item then I can ship back the old one because I tore the box apart by mistake.
Sheilah Lilo's on the phone help me tremendously because I was actually calling to speak to somebody else about the status and as I'm on the phone I get an email from her with the tracking numbers to my order replacement which is the reason why I was calling in the first place so before I even hit a chance she already was on top of it thank you very much for the personal touch and it makes the fanatics experience that much better"

"I had a shipment damaged in transit. Sheliah jumped into action to get it rectified and replaced as soon as possible. She was polite and efficient. "

"Shelia was wonderful! She answered all my questions and provided an acceptable resolution to my issue. "

"Bought 2 jerseys off this website. 4 months later I get an email saying they can’t fulfill their end. Absolute joke company. "

"They blocked me from calling them they cancel orders I place but then they send me a email address and tell me to email them to explain what issues I am having but they NEVER reply to anything I send so here is a copy of a email they just sent me. Now they have sent me damaged hoodies and authentic hockey jersey with NO name on the back and even the wrong coffee mugs but that's Ok so read what they wrote. Dear Dennis,



This email is in response to your excessive lost packages on orders fulfilled by Fanatics, Inc. or one of its affiliated entities (“Fanatics Retail Group”).

We believe our customer service team has acted diligently and in good faith to resolve any and all concerns you have brought to our attention, and we now consider all matters closed. Accordingly, we have decided to no longer do business with you or communicate with you other than in writing. Effective immediately, we no longer plan to respond to your contacts of other types, such as contacts via phone, email, social media, or other electronic means.

If you wish to continue communicating with us, you may do so in writing at the following address:


Fanatics Retail Group
Customer Service Department
7215 Financial Way"

"Ordered a Hockey Jersey, it was late for the holidays, the operator suggested ordering another one and he would expedite shipping. We did, that one was late too. Then when the second one arrived we went to return it an were told it was not returnable....what a scam. Over $200 and not returnable, we even offered to pay a fee. We will never buy from Fanatics again, and will tell everyone we know, which is alot of people not to use Fanatics.
We never would have ordered if the operator told us it was not returnable.
I'll be spending the weekend writing bad reviews on line and mass emailing my friends.

Be warned."

"It was the worst experience we’ve had my granddaughter and I the go carts people kept bumping into us and they scared my granddaughter I ask for a refund or if there’s anything they can do to make this experience better and the worst woman I’ve ever met was mean and made me cry telling me I was being hostile which I was not the managers name is zahara And that woman doesn’t belong running a place that has to do with children or grandma she was rude and unapproachable a refund would be nice or an apology"