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Product & services pricing
4.04/5
Chance of future purchase:
4.43/5
Shipping & packaging:
4.43/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5
Featured Review


Verified
5/5

2023-04-06

Great experience

"This was my first time ordering from discount mugs. I needed assistance ordering with tax exemption and used the online chat, which was very quick and easy. My order was done in less than five minutes. Very pleased with the level of service."

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Verified
5/5

2023-04-04

Fantastic!

"Their customer service is always so helpful and it's a quick, easy process from start to finish. I always have to contact them for sales tax exemption and they make it so easy. I've been doing business with them for over 4 years, and plan to continue to use them for our needs."

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Rep reply posted 2023-04-07
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“Thank you so much for sharing this wonderful feedback! We appreciate you being one of our valued customers for the longest time. Always remember that we are always here to help you with anything. Looking forward to more years doing business with you.”


Verified
5/5

2023-03-30

Friendly, helpful service!

"I had some trouble uploading our company's design but received quick, friendly service! Their representative fixed everything for me and couldn't have been nicer."

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Rep reply posted 2023-04-07
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“Thank you so much for sharing this positive feedback! We're glad to hear that we were able to help you fix the problem. Always remember that we are always here to help out our valued customers with anything. Looking forward to more business with you.”


Verified
5/5

2023-03-29

Great experience with helpful staff

"Lanie was great to work with and answered all of my questions quickly. We will do business with Discount Mugs again."

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Rep reply posted 2023-03-30
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“Thank you so much for sharing your positive experince about our service. We're glad that our team's performance exceeded your expectation and we thank you for considering us in the future for your needs. Looking froward to more business with you.”


Verified
5/5

2023-03-29

Very helpful customer service!

"I reached out to see if we could order a sample. I not only got an order placed for a sample, but Lanie also sent me a mockup and link to bulk order once we receive the sample and are ready to place the full order! She was so helpful and went above and beyond what I expected - will definitely look for more items from Discount Mugs going forward!"


Rep reply posted 2023-03-30
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“Thank you so much for taking time to leave us a feedback! We really appreciate these reviews. We are glad to hear that we were able to help you with your order and for considering us in the future for your needs. Looking forward to more business with you.”


Verified
5/5

2023-03-28

Great turnaround, product and customer service!

"We've ordered our pint glasses 4 years in a row and they've been great to work with everytime!"


Rep reply posted 2023-03-29
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“Thank you so much for this awesome feedback! We appreciate you being one of our loyal and valued customers. Our job is to keep our customers satisfied and happy on their orders and thank you for showing it to us! This means so much to us. ”


Verified
5/5

2023-03-27

So helpful and easy to work with. Josephine was great!

"I communicated through the live chat on the website and Josephine helped me all along the way. Suggested a graphic change that made all the difference in how it looked. Many thanks."

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Verified
5/5

2023-03-20

Rockstar Assistance

"Lanie was a tremendous help with both designing and ordering our water bottles! She was able to change our full color logo into black and white and make adjustments much faster than I would have been able. When I messed up the additional order discount with a browser add-on, she was able to correct it right away. Highly recommend this company and Lanie! "

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Rep reply posted 2023-03-21
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“Thank you so much for sharing your awesome experience with us! We're always here to assist you with anything about your order and we're glad to know that you are happy with our help. Looking forward to more business with you.”


Verified
5/5

2023-03-16

Great Customer Service

"Had a few questions and ALL got answered within minutes! Great people to work with!"

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Verified
5/5

2023-03-12

DiscountMugs is the best!

"DiscountMugs is the best! Quick delivery! This past order did not print like I expected and once I let them know they re-printed and shipped my order for free - Thanks DiscountMugs and Mark!"

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Verified
5/5

2023-03-10

Jemmely, was awesome sauce! Her ability to clearly explain the product details and how to navigate was greatly appreciated.

"Not only did Jem help complete my order, she helped me get the order to her and there after assisted me in applying the correct applications for my artwork. I honestly would not have completed this order without her."

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Rep reply posted 2023-03-11
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“Thank you for this feedback! We are pleased to hear that we were able to help you throughout the order process. Our representatives are all well trained to give the best assistance to our valued customers. Looking forward to more business with you.”


Verified
5/5

2023-03-08

Customer Service

"Juan was very helpful in assisting me with questions I had regarding my order, I hope I am just as pleased when my product arrives :)"

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Rep reply posted 2023-03-09
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“Thank you so much for this feedback! We're gled to know that we were able to help you with your order. Looking forward to more business with you.”


Verified
5/5

2023-03-03

great CSR help!

"I was having trouble during ordering, but the online CSR was able to help me out quickly and efficiently. Very happy with the service!"

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Rep reply posted 2023-03-04
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“Thank you so much for this amazing feedback! We are so glad to hear how happy you are with our business. This feedback is super helpful. Thank you and looking forward to more business with you.”


Verified
5/5

2023-02-22

Excellent company with great customer service

"The chat feature helped immensely"


Rep reply posted 2023-02-23
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“Thank you for an awesome feedback! We are so glad to hear how happy you are with our business. This feedback is super helpful. Thank you and looking forward to more business with you.


Verified
5/5

2023-02-20

Great Ordering Experience with Juan

"Juan made the experience easy for me to order, he sent the designs just as I had in mind and was very responsive . Thanks !"

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Rep reply posted 2023-02-21
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“Hi Paula! We are so glad to hear how happy you are with our business. This feedback is super helpful. Thank you and looking forward to more business with you.