ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.87/5
Chance of future purchase:
4.32/5
Shipping & packaging:
4.32/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5
Featured Review


Verified
5/5

2022-09-06

Best chat service EVER!

"I don't typically feel I get personal service through chat, but Barbie was amazing and made my experience better than if I had tried to do it on my own or even call. She was quick to respond and quickly got me from item selection to file upload to order completion. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2023-08-24
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“We're glad that we were able to help you with your order! We appreciate this feedback. Looking forward to more business with you.”


byp
Verified
5/5

2022-09-05

Talking to a friend!

"This was the first time our Non-Profit was purchasing an item from DiscountMugs.
I was able to speak with Josephine who made it so easy (really easy) The Customer Service was incredible and our order was placed quickly and efficiently. I felt like I was talking with a friend! Excited to get our product and work with Josephine again!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2022-09-05
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“Thank you for an amazing feedback! We're happy to hear that we were able to help you with your order. Looking forward to more business with you.”


Verified
5/5

2022-09-01

Great service from Barbie!

"Barbie helped us with tax exempt status and was very helpful throughout the entire order! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2022-09-01
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“We're glad to hear that we were able to help you with your order. Thanks for the feedback! Looking forward to more business with you.”


Verified
5/5

2022-08-31

Easy ordering!

"Fe was absolutely excellent to work with - she made the ordering process painless. Great customer service and quality products!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-09-01
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“Thank you so much for an awesome feedback! We're glad to hear that we were able to help you with your order. Looking forward to more business with you.”


Verified
5/5

2022-08-30

"Great service from Barbie!! Thank You!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-08-31
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“Thank you so much for an amazing feedback! We're glad to hear that we were able to help you with your order. Looking forward to more business with you.”


Verified
5/5

2022-08-29

Wonderful customer service

"Once again, the customer service chat saved me. They are prompt, professional and nice! Thank you to both Jennifer and Gladys. I have to assume who ever you get on the chat would be equally helpful."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2022-08-30
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“Hi Susan! Thank you so much for an awesome feedback. We, at Discount Mugs, are happy to hear that we were able to help you with your concern. Looking forward to more business with you.”


Verified
5/5

2022-08-26

Customer Service and Products Are Fantastic!

"I worked with Barbie to complete my order. As a nonprofit organization, we operate on a tight budget and they worked hand in hand with me to assure we got what we needed at reasonable prices. Customer service is A+ and I would recommend this company to anyone looking for promotional items."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2022-08-26
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“Thank you so much for an awesome feedback! We're glad to hear that you had a wonderful experience with us. Looking forward to more business with you.”


Verified
5/5

2022-08-24

Wonderful Service

"Josephine was extremely helpful. I can't wait to see the glasses. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2022-08-24
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“Thank you for an amazing feedback! We're glad to hear that we were able to help you with your concern. Looking forward to more business with you.”


Verified
5/5

2022-08-24

Great Service and Products

"I am planning my nephew's Bar Mitzvah for my sister - I ordered discs, bags, water bottles, towels and t-shirts. The logo imprinted perfectly and the products came in as advertised. Great quality and color. The last minute order was the t-shirts that they are turning around for me in a week! The on-line chat with Barbie was a great experience as well! She worked me through the order in minutes and accepted the artwork on the chat! Really happy with the customer service. I started using Bell Promos and Discount Mugs a decade or so ago - they really have grown and offer quality products. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2022-08-24
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“We, at Discount Mugs, are glad to hear that we were able to help you with your concern. Thank you for the feedback. Looking forward to more business with you.”


Verified
5/5

2022-08-23

Great customer service

"Gladys was very helpful in assisting with our order. She provided a promo code to help our new, small business save some money. We will be ordering from Discount Mugs again in the future."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-08-23
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“Thank you so much for an awesome feedback! We, at Discount Mugs, are happy to hear that we were able to help you with your order. Looking forward to more business with you.”


Verified
5/5

2022-08-22

Great Customer Service

"Barbie was SO helpful in assisting me with my design and order. Thank you!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-08-23
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“Thank you for your feedback! We're glad to hear that we were able to help you with your concern. Looking forward to more business with you.”


Verified
5/5

2022-08-19

EBHFD Pens

"Very helpful. Good customer service

"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-08-23
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“Thank you for an awesome feedback! We're glad to hear that we were able to help you with your order. Looking forward to more business with you.”


Verified
5/5

2022-08-18

Great!!

"I needed help getting samples so we could choose a coaster based on quality and they were very helpful! Fast service, nice customer service and had me all set up in about 10 minutes! Can't wait to get my samples and order one of these coaters from here!! Thank you so much!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-08-23
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“We're glad to hear that we were able to help you with your order. Thank you for your feedback! Looking forward to more business with you.”


Verified
5/5

2022-08-17

Great Customer Service

"Barbie was VERY helpful in answering all my questions and quick to respond in chat."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2022-08-23
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“Thank you so much for an amazing feedback! We, at Discount Mugs, are glad to hear that we were able to help you with your order. Looking forward to more business with you.”


Verified
5/5

2022-08-16

Excellent customer service via chat

"I love the chat option at Discount Mugs. Every time they are always helpful and always go above and beyond. Thank you!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2022-08-23
A rep from Discount Mugs, DiscountMugsSocialMedia, has responded:

“Thank you so much for an awesome feedback, Amanda! Know that we're always here if you have any concerns. Looking forward to more business with you.”