"I was trying to update a design that I had previously ordered with our new logo but when I uploaded the file of the new logo it showed up in the preview very blurry. I tried multiple file types and it was still blurry. I hopped on the chat and got a response from Jaun in seconds. He asked me to send them my file through the chat and told me he would take care of it for me and make sure everything was clear and centered. He sent me a link with the invoice to check out and I was all set! "

"I chatted with a DM rep prior to ordering. They immediately offered to help design the water bottle with my logo while explaining the process to me. I was assured production doesn't begin until I approve the design. Offering my EIN to receive tax exemption was easy, and I was offered 15% my order which was recognizable in the order I received prior to payment. I will be coming back to DM for another order for the next race I'm organizing."

"Today I needed virtual assistance and Alvin was great! They really took the time to make sure I was able to find exactly what I was looking for and actually cared about my customer satisfaction. I have been ordering from Discount Mugs for years and will definitely continue to do so!"

"Henry thank you sooooo much!! your patience and ability to get what I need possible especially on short notice! thank you Henry !!!"

"Very responsive! worked around my deadline !"

"My first experience was quite negative and the initial response from customer service was terrible…then I met Mark Genesis. He reached out, accepted responsibility and corrected the mistakes to the best of his ability. He communicated with me along the way and acknowledged the previous poor responses without passing blame. He fixed the first product that was poorly produced and sent me photos of the actual remake before they were mass produced and sent out! Take a look at the before and after pics! THANK YOU GENESIS! I’ll be a returning customer solely because of your exceptional service and communication."

"Madonna in Customer Service was excellent. She helped me with an issue with my logo showing up correctly on the pen I wanted to order. She also walked me through the process to be able to get my last-minute order delivered in time for an upcoming event. "

"Excellent customer service with discount mugs. They were able to assist in design process to make our selection really POP!"

"We were having a hard time getting our logo to upload correctly. Aarol was awesome. Did all the leg work for us quickly and efficiently. I have used Discount Mugs before, but never via the chat. Awesome choice!"

"I was very happy with the customer service. The agent was so helpful. He was able to resolve my design problem and quickly."

"Ordering from Discount Mugs was super easy! I found the wine glasses I was looking for, added my logo, and was able to see several options to decide the best deal for my new winery. Alvin assisted me with a small order glitch, he was very helpful and professional and fixed my order in less than a minute. I look forward to order other branded items in the future."

"I needed tax exempt information and Lanie Cuesta was a tremendous help. "

"Had to order 5 separate bags for different locations with different designs and Lanie did an incredible job getting everything lined out."

"Wonderful service; kind, and caring."

"The customer service rep helped me with all my questions and needs before placing my order. Thanks for your great service!"