"I had an amazing Customer service rep, Juan. Extremely helpful, detailed, patient and efficient. As a business owner, this is someone that I would want to have on my team hands down. Excellent experience. "

"I was just about to hit send on my original order when a half of my order disappeared from the cart. After connecting with customer service through the chat, I was able to recreate the order with a very patient service associate Aarol! Now we will be able to have great give-aways at our upcoming event.

Loved the customer service!
NAB
Long Island NY"

"I have placed two orders now, and both times the Chat function has been invaluable for helping me navigate what I need (answering questions, tax exempt, etc). I never have to send a blind email and wait--the people that work with me via chat are very clear, very helpful, and very quick to make changes/additions and guide me through the rest of the process. Both times, the specific person I have chatted with has given me their personal email address to reach out to them with any other questions. And as a bonus--the mugs I've ordered look so great that the VP has asked me to order more. :) "

" Our sales person was patient, and communicated quite well. We played with various combinations. "

"I was placing an order and it never went through, i was able to communicate with customer support via chat and Gladys K. was so helpful every step of the way."

"Not only did Discount mugs not print my polo shirts correctly, they actually have missing art that was supposed to be printed. They never sent me proof and used their ONLINE SYSTEM to approve the art. Now the shirts look like garbage and they refuse to reprint them. The said because of their limitations they can not help. I told them that if they had limitiations that they should have noted that before printing.

I have used Discount mugs for almost 10 years and these last few orders have made me so upset. The last order I paid for rush production and rush shipping and the full order never arrived in time. Before that I paid for blind shipping and the sent the order with their contact info on the packaging.

Every time I have a problem they just keep trying to give me a stupid store credit which I am sick of "

"We received our original order but weren't fully happy with the color font we chose, rep we emailed was able to place a new order at no charge with a different color font of our choice so we'll see how this second order looks! "

"Karl was very helpful in assisting me with placing my order. He answered my questions to my satisfaction (timely and detailed) and made sure my order was completed and asked if I had additional questions before disconnecting our chat."

"Thru chat my problem was taken care of. Discountmugs is customer friendly and they know their products. Love it every time I order."

"The design section was not the easiest to maneuver. I had trouble increasing the fonts. But customer service cleaned it up for me. If it wasn't for Lani and James in customer service, I would have given up. But my every question was answered and my irritating requests for six different final costs was what closed the deal.
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"We haven't received the goods yet, but we received excellent support during the order!"

"I had a great experience. Barbie was very helpful--she spent a ton of time helping me figure out what we needed. And when I realized that I had made a mistake on the date, Christian solved the problem instantly. If only customer service was this good everywhere! Thank you!!!!! "

"Barbie was so helpful and made my order so easy! Can't wait to get my pens! "

"Josephine was very helpful, got done what I needed to do after trying since 9/2 to get my PW reset
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"I was able to place a rush order quickly, easily and I received instant customer service. This gave me peace of mind that I would have my items in-hand by my deadline. Thanks so much! "