"I’m a security technician with 5 years experience in the field. The company was prompt in sending my login info and setting everything up was super simple. I set everything up the way I wanted and everything works as I want it. Highly recommend for someone anyone who wants to self monitor a system with app access and notifications."
"After 20+ years, it was time to replace my hardwired alarm control panel. So, I tried to purchase a new control panel from the company that had been monitoring my alarm for the past 14+ years (ADT) but was told they would retain ownership of any equipment I purchased through them, which I found unacceptable. Then I spoke with Hayden at the Alarm System Store and discovered they cater to DIYs like me! Surprisingly, Hayden took the time to first understand how my hardwired system was configured, then he enlightened me on the benefits of a hybrid hardwired/wireless system for which I was unaware of. Hayden then shared his thoughts in a way that I could understand on a setup that would accommodate all my present and future needs. As a practical matter, Hayden also encouraged me to watch their videos about the setup he was recommending, which I found very informative and confirmed in my mind that he was spot on with exactly what I needed. Then to top it all off, the Alarm System Store had an additional service available that could program the control panel and keypads to fit my specific needs! So, all I had to do was hook up the control panel and keypads like was explained in their videos, power up the system, and set up the user codes. Now that’s what I call a DIY friendly company and why I would highly recommend them to other DIYs like myself! Lastly, I ditched my previous monitoring company, which I found unaccommodating, and signed up with the monitoring company that the Alarm System Store partners with. To say the least, I am one very satisfied and thankful customer!"
“We are extremely pleased to hear that we could satisfy your security needs to such a degree! Your kind words mean a lot to us, and we hope our hard work will keep you and your family safe! ”
"The order was processed and delivered promptly. The seller, Alarm Systems Store, kept me informed throughout the process. Although the price was nominally I felt valued and my business was appreciated.
I would recommend The Alarm System Store."
“Your recommendation is much appreciated! We do our best to deliver the best experience possible for our customers, so we're glad to hear yours was satisfactory.”
"Ordered online with ease. Shipped same day. Delivered on time. Item was packaged securely. A very satisfactory experience. "
“We're glad to be of service! Your kind words and great review show us our hard work pays off. We hope you'll keep us in mind for future security needs.”
"Great customer service and quick shipping on siren/strobe battery.
Avoided ADT service call. THANKS"
“That's what we're here for! Glad to hear you are pleased with your experience with us. ”
"The only place we can find what we need and they get it to us quickly."
“Thank you for the great review! We're proud to be your go-to store for your security needs. We strive to provide the best experience possible for customers like yourself.”
"Just a great experience, fast shipping."
“Thank you! We're very pleased to hear you enjoyed your experience with us. ”
"My old system which was installed by a professional alarm company went out. Since the system wasn't in production anymore, they wanted over $5,000 to install a new one plus over $80/month in monitoring charges. Though I've never installed my own alarm system, I was referred to Alarm System Store by a friend who said you can do the install yourself.
I purchased a new DSC NEO and added on items I didn't have before, such as remote access with Alarm.com and wireless sensors for leaks. To prep and learn, I watched the various videos that guide you through the installation process. With this knowledge I was able to fully install the system in 1 day. I had a few questions along the way and reached out to Alarm System Store's technical support team. They were always ready to help and guided me through some of the finer points of setting up the system.
Overall I'm very pleased and ended up saving a substantial amount.
"
"Seller has been very helpful with information, and very quick to respond to requests.."
“Thank you for your review. We appreciate it!”
"Excellent service. Order was placed and delivered quickly. Ordered whole system which, on delivery was found to be defective. Called their support line and was advised to send whole order back and Hayden Able helped me order just the right parts to assemble a system tailored to my exact needs. In addition the system will arrive pre-programmed for my rather extensive, existing, house wiring.
Hayden was extremely helpful and professional. I have sent him the info on my 25 zones and when I receive the system I only have to contact my monitoring company and they will walk me through adding the special info to connect to their system.
Alarm System Store made the updating of my very complicated system smooth and easy.
I highly recommend them.
"
“Thank you so much for your business and review. We are grateful and happy to be of service! I will pass your kind words onto Hayden as well. Thank you!”
"Amazing customer service and great high quality things for low prices!"
“Thank you for your review!”
"Product never arrived.
Paid $15 postage for a small cigarette filter sized alarm switch.
Company reached out quickly to explain the issue is with USPS and that the package will eventually arrive.
"
“It was $14, but in any case you selected and chose the shipping method with the cost being provided to you before you ever checked out. We didn't just bill you some unknown charge later. Why are you upset with us about this? You placed the order online yourself.
We provided you a tracking when ordered, but I will provide it here as well. 92055901755477000495554116 Package shows still in transit, enroute but is running late. Transit times for all carriers are starting to slow down due to the busy season. I'm sorry for the delay, but there's just not much we can do about it other than to ship products expediently, which we did do. A 1 star review seems very unfair when we did everything we were supposed to.”
"Easy ordering quick shipping "
"I have to replace 4 devices that are 30 years old. They are Smoke Detectors by System Sensor 2412TH. The Support person "BILL" was very kind and validated that the System Sensor 4WT-B is a direct replacement. I have received the product and now have to replace each one. Refreshing, that Customer Service still exists in USA!"
“Thank you for your kind review. We are happy to be of service. Please reach out anytime.”
"From purchase to return to support; EXCELLENT experience! I purchased a touchscreen DSC LCD keypad and thought it was DOA when I tried to install it. I reached out for support and immediately received a call back and no questions asked to start an RMA to send a new one. However, I reseated wires and it started working. I then had some technical questions on programming it their tech support was top notch, again with immediate response and complete detail and easy to follow insight.
I love doing business with companies like this and wish I had more I needed to buy because it would be here!"
“Thank you so much for your business and review. We try to instill a high degree of service with all our staff and it's really great to see everyone doing that. I'm very proud of our small tight knit crew!”
A rep from AlarmSystemStore, Hayden-A.S.S., has responded:
“We're very pleased to hear you enjoyed your experience working with us. We think everyone deserves to have a security system designed to suit their own needs, and it sounds like we accomplished that for you. Your review is much appreciated.”