"Placed an order and the proactive nature of the representative reaching out to me to verify the order to ensure that I received the correct items was very refreshing. "
"They had what I needed and shipped it out very fast"
“Thank you for the great review! We're happy to hear you are pleased with our performance. Keep us in mind if you ever need future security and surveillance equipment!”
"Found what I needed and it shipped quickly too. "
“Thank you for taking the time to give a great rating. We're happy to hear you are satisfied. Keep us in mind if you ever need further alarm system equipment!”
"My Purchase was not received even though the tracking system states it was delivered to my mailbox. Although this was not the companies fault. It was the fault of the USPS. I would suggest they selec another shipper."
“We shipped your order the same afternoon you ordered it via the carrier you chose, USPS. While we're happy to assist you in resolving the apparent mis delivery or lost package, I don't understand what we could have done differently and why you are you penalizing us with a negative review. This is a merchant review for AlarmSystemStore not a USPS review. We did everything we were supposed to, even getting your package out the same day ordered even though the order came in past our shipping cutoff time for the day.”
"arrived a day earlier than expected but i was already out of town to the property it was for, so i'll have to wait to see the product when i return."
"Got my orders much faster then I expected. Sensors are working great."
“Glad to hear from another satisfied customer! Thank you for choosing Alarm System Store for your security needs. ”
"Package arrived today 4/27/22 Tane STB 38 TCWH 3/8 Recessed Contact missing . Surface contact which I did not order was included . No cigars on this one ."
“We're very sorry to hear there was a shipping mix-up with your Tane door contacts. Please contact our customer service at alarms@alarmsystemstore.com so that we can get the situation rectified for you. ”
"Buy with confidence from The Alarm System store. Great information on website and good tech support. They ship quick with so much in stock! "
“We're happy to have your loyalty as a customer! ”
"Ordered on Tuesday paid for priory shipping USPS and now it’s Sunday and the item is in Springfield MA and I live in CT! So no I’m not happy! The shipping cost $13.95 the item $15.00."
“You ordered this at 5:42PM and we shipped it out the very next morning via the carrier of your choice. There is nothing that we could have done differently other than maybe to recommend you use UPS, which we generally do if we speak by phone. I realize the postal service can be frustrating sometimes, but it seems unfair to punish us with a 2 star review because of their poor service. Would you kindly reconsider your review based our performance rather than the shipping carrier?”
"Good so far still waiting on items to be delivered, I just ask a question regarding my order and got a quick response I think that was great customer service"
“We're pleased to hear your experience with us has gone well so far. Hopefully, your equipment arrives soon and the installation process goes well! Keep us posted.”
"EXCELLENT EXPERIENCE ! EVERYTHING WORKS AS EXPECTED. GOOD JOB H.A."
“Thank you for your business and support! We're proud to bring you the best service we can when it comes to security systems. Thank you for the shoutout as well!”
"Great product availability and fast shipping turn around. Not to mention the outstanding tech support."
"Received as expected. Ordering was easy, AlarmSystemStore kept me informed of the progress and the product arrived in new shape and on time. I have no complaints."
“Glad to hear everything went as expected. Please don't hesitate to let us know if you have any future security needs!”
"So far so good. Will be hooking it up soon, but everything appears in order. "
“We're glad to hear your product arrived safely and intact. Hope the installation goes well for you! Thank you for choosing Alarm System Store for your security needs!”
"As always, needed items are in stock and quickly processed and delivered.
Definitely, my go-to for alarm system components."
“Thank you for choosing us for your alarm system needs! We're very appreciative to have customers like yourself.”
A rep from AlarmSystemStore, Hayden-A.S.S., has responded:
“ We're definitely not perfect, but we do our best to ensure our customers get exactly what they need for their system. Thank you for your great review and kind words!”