"Exceptional service. My sole grief is the additional layer of verification given that my Credit Card given that it is not an international credit card; a first for me who has been using credit cards several decades. I would have felt better if this information was sought earlier.
Customer Service was excellent. "
"I needed a printable receipt to attach to my company credit card summary and was told they couldn't provide one. I was told to print the order acknowledgement email which was not even close to sufficient because the printed email didn't have all the information that the order included.
I can't order from a source that can't provide basic documentation."
"Timely and accurate order fulfillment "
“Thank you for the 5 stars! We do our best to ensure all orders are processed in a prompt and precise manner, so we very much appreciate the positive feedback! ”
"Easy to order & comparable price to buying direct from the manufacturer. Easy to install. Easy to program. No issues with the equipment and even arrived a day early."
“Thank you for the review! We're pleased to hear you are satisfied with your purchase. ”
"Everything arrived as promised. In the process of installing and all looks good so far. A couple of items I wanted were out of stock but these days that's to be expected. Happy with all that arrived!"
“We're pleased to hear your experience with AlarmSystemStore.com was satisfactory! Unfortunately, on stock, we are at the whim of the Mfr. but we do update our stock on the site every day, so check back when you can and we may have it available for you. If you have any questions or concerns with getting your equipment installed don't hesitate to reach out to us. ”
"Good website info and good part selection. Videos and programming samples are great. "
“We appreciate the great review! It's nice to hear that all the effort we put into providing our customers the best self-service possible is paid off for you. We are here if you need us though so if you have any trouble getting the equipment set up give us a shout!”
"Ordering was easy, fast shipping!"
“Thank you for taking the time to leave your kind review! We strive to deliver the satisfaction you deserve, and we're very pleased to hear we succeeded. ”
"Send my order and maybe I'll take time to comment. "
“We did. You ordered Thurs. night at 10:32 pm. We packed and shipped it by noon the next day. You left this 1 star review 2 days later on Sunday. Your package was delivered the next day, Monday at 12:30 pm.
We sent you a total of 3 emails to keep you up to date on the order status. An order confirmation at 10:33PM Thur night, and shipping confirmation Friday at 12:30pm and and out for delivery email was sent Monday morning. Your 1 star review is very unfair since you had the order in just one actual business day from when you ordered. What could we have done differently?”
"Alarm system store dot com provides the highest quality experience. The website was easy to navigate. Ordering was smooth. The items were delivered in good shape and on time. On top of all of that this company went above and beyond by providing installation and configuration instructions that exceeded the manufacturer documentation. I will purchase from them again!"
"easlity ordered shipped quickly and delivered in 3 days"
“Thank you for the kind review! Its great to hear you are pleased with our services. We'll be here if you're ever in need of security system equipment in the future!”
"Top tier from start to finish. I am a retired IT guy, but I've never done anything with my alarm system except replace sensors. When the old system died, I couldn't get anyone to deal with it without enrolling me in monitoring, which I never wanted. Thanks to the AlarmSystemStore website I was able to completely restore the old local only system with new brains. Payment was by PayPal for comfort. Order was shipped promptly, no surprises. Contacted them twice for bits of additional information, both times the responses were prompt and excellent. It just doesn't get any better for an internet merchant."
“Thank you so much for your kind review! It's always great to receive positive feedback. Really motivates all of us here and makes us feel good that we are meeting all our customers expectations. If we can be of further assistance, please don't hesitate to reach out to us. Thanks!”
"Ordered late Friday with USPS shipping, after cutoff. They got it out in the Saturday USPS and it was delivered Monday. Can't beat that speed."
“Thank you for the great review! It's always great to hear that our efforts resulted in another satisfied customer.”
"So glad I found Alarm System Store! I worked for a security vendor for a number of years. After recently ending my tenure with them, I still wanted my system up and running. Alarm System Store's pricing is fair and they provide great service. They make it easy to do business with and they make it easy to get your System going. I highly recommend! Thanks guys!"
"Product was as described and arrived quickly! Great Experience!"
“We're very happy to hear you enjoyed your shopping experience with our store! If you ever need more security equipment we'll be here!”
"Hayden Abel provided service like I didn't think existed anymore. He helped me solve my problem of not knowing the installer code which required a "default" and reprogramming. I'm not as young as I once was and was a bit apprehensive about the project. He provided several documents on how it could all be accomplished. For a small fee he helped me understand the process and helped me work through a couple stumbles. I'm really grateful to him for helping me get my 11 year old DSC system back in shape with wireless keys, a new transformer and new smoke alarms. I now own and control the system instead of the company that screwed it to the wall. That's important to me. "
“Thank you so much for your kind review. We really appreciate it! Hayden said you were a pleasure to work with and he was happy to assist.”
A rep from AlarmSystemStore, Alarm System Store, has responded:
“Our receipts are indeed printable. Can you advise what specifically is lacking? We've been selling online since 2001 and I've never been made aware of an issue with our order receipts. We sell to all sectors, including local and federal government and have never been told the receipts are insufficient.
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