"Replacement part came quickly and worked with no problems. "
"I made a compatibility mistake while ordering and instead of just shipping the products to me and letting me figure it out, they called me asked if I was aware of this issue and told me the product I actually needed. They also have competitive pricing and fast shipping. I definitely recommend them when building a DIY alarm system."
“Thanks for your review. We do try our best to catch any incompatibilities with an order. We're not 100% but we do catch probably 95%. We are blessed to have an experienced crew. The lady in order processing catches most of these issues, but what she doesn't, our shipping guy usually notices when packing.
Please reach out if you have any questions during your install. Thanks!”
"Ordered 2 items $4 each. They charged me $13.48 for shipping usps. Real cost $1.24. Tried to cancel 5 mins after order.
No one would pick up phone and no way to cancel on website. Crooks"
“This is dishonest and I would encourage you to pause for a moment and honestly update this. I'm not sure why you've chosen to slander us so unfairly when we simply did our best to serve you quickly. I'm going to assume you are having a bad day or some other frustration and we've just gotten unfairly caught in the crosshairs. If that's the case, we truly wish you all the best and mean that. While some merchants may be indifferent to the occasional bad review, we are not. We are a very small operation of only a few and these reviews mean a lot to each of us. We know our ability to feed our families rests on our reputation so we all really try hard. That is why your order got packed in the minutes before our USPS pickup. We didn't want you to wait an extra day for it to ship.
Regarding the details of this review, It's true that we did ship it quickly to try get it out to you asap because the USPS pickup was due at any moment. We always try to beat the carrier pickup when we can. It wasn't 5 minutes as you state but it was packed and scanned by USPS within about an hour. If it had not been picked up we would have canceled for you of course. When we heard from you, USPS had already picked it up and the USPS tracking scan shows that.
Regarding shipping, our absolute lowest shipping cost from USPS is for a small flat rate box and that COST is $8.45. You can look this up. We do not ship USPS 1st class for anything anymore and our cost to ship your package was many many times from the $1.24 you indicate. You know we shipped this Priority service so you know it was not $1.24.
We are not crooks. We've been in business for almost 25 years. We have an A+ BBB rating with 36 treasured written testimonials. And this very platform here we have a 4.7 out of 5 rating from over 550 reviews. On Google Reviews we have a 4.8. I hope in reading this you will realize that you have unfairly characterized us and will update it. Thanks.
PS: We do answer the phone, we're just often on calls with customers. We have an average call back time from voicemails of less than 15 minutes though even during lunch periods.”
"Always excellent service and shipping is fast."
“Thank you so much!”
"I received great help in selecting and sizing the best alarm system for my needs. I was fully informed about all the peripheral add-ons that were required so I got everything in one purchase. I watched many of Alarm System Store's videos as I was installing the system myself, and found their "hands-on" explanations really helpful with illustrating exactly what you are encountering while installing and especially programming a new system.
After nearly completing my installation, I added one DSC wireless zone and encountered anomalous behavior which I could not resolve on my own. I spoke with Hayden in the technical department who fully explained how I could resolve the issue I was experiencing by changing this wireless zone to a higher "virtual" zone number that had no potential for a hardwired connection. I tried his solution and it worked immediately - for this I am forever grateful as he has saved me tons of frustration and headaches. It is very nice to be able to consult with an expert when you think you've tried just about everything!
Installing and programming an alarm system as a DIY project may not be for everyone - especially due to the complexity and less than user-friendly programming. If you are like me and choose to undertake a task like this, this is an excellent place to buy a system because of the great selection, reasonable prices, and strong support through their how-to videos. The most important perk they offer is the ability to actually talk to a real knowledgeable person - someone that truly understands these systems and problems that you are likely to encounter."
“Thank you for you business and very nice review. We are very grateful. Hayden will be thrilled to have received a shout out. Thanks!”
"They have always been dependable and responsive, with good prices."
“Thank you for your continued business and review!”
"Everything that I ordered arrived as requested within a few days, and worked perfectly when installed. Awesome!"
“Thank you for your business and kind review. Appreciate it!”
"Great Company and support 2nd system I have bought from them. They will call you back if you leave a message . Would recommend!!!! "
“Thank you so much! We appreciate your business!”
"This is the best place to buy alarm systems, they take pride in the was stuff is shipped. I never had a damaged part in shipping, usually a order is shipped next day. I you have a problem you can call them or email them about that problem. They will solve the issue fast, I will never buy from anyone else."
“Thank you so much for your review and kind words. We really appreciate your business! If you ever need anything or have any questions, please don't hesitate to reach out to us. Thanks!”
"The US based, articulate phone support does indeed call back; are intelligent. Once in a while there are surprises where the manufacturers' promises of compatibility or easy installation fail; they will stay with you long enough to work through whether it is the equipment, or your installation steps. While the field experience with these systems varies, there is enough continuity in staff that there is someone around to handle what a decade-old system needs, and know what are the likely problems.
Their market appears to be installer quality---wireless and wired---with one or two inclusions of the high end of homeowner stuff. This is where you go if you are not a renter who will want to pack up your system in a few years. Any where you'd rather spend money on a system which won't bleed you dry by tieing you to a monitoring that only the vendor sells, and can't be defeated by just cutting the wires to your dwelling.
Their prices are reasonable--not the lowest. The increment over Amazon or E-bay reflect the fact that they do exercise quality control in what they buy, and their attention to getting your system right extends past the day your credit card payment clears. If they say they will take back something for credit that turns out to be unsuitable--they keep their word. This is not always true with Amazon's vendors, and far less true with Amazon vendors on the Canadian site."
“Thank you so much for your kind review John! We really are grateful that you continue to put your faith and trust in us and we really appreciate your continued business!”
"Have ordered from them numerous times. Always, quick shipping and their technical support is very responsive. Would definitely order from them again."
“Thank you so much for your review. Jon is a great asset to our team for sure. Thank you so much for your continued business!”
"They have a terrific selection and the shipping was super fast. "
"Great store to deal with, love these guys. "
"Alarm relay and the entire staff did a wonderful job assisting me with purchasing a new alarm system for my residence. They helped me understand the DSC alarm system and the items I should purchase to complete it. Their professionalism and knowledge was outstanding. I highly recommend them to anyone in the market for an alarm or any services they provide. "
"It took two phone calls but my issue was resolved. alarmstore.com is my go to for equipment, parts and help."
“Thank you for your order and review!”
A rep from AlarmSystemStore, Alarm System Store, has responded:
“Thank you for your review!”