"I have had difficulties in placing on line orders recently. Placing items in the shopping cart is sometimes a challenge when ordering from some of the sales emails. When I place one item in the cart and want to select additional items I often can't go directly back to the page I'm ordering from. And sometimes when I get back to the site, the first item is no longer in the cart. Then when I go to finalize my order, it won't let proceed without entering a mobile phone number. You already have a phone number (land line) for me and I do not give out my cell phone number. I have ordered for years from Acme without having to provide a second phone number. IT should make sure that final step to place an order goes on easily. The last time I called customer service for help on this problem, I got no help. Basically I was told to try changing browsers or redoing the order - basically that is a waste of my time. On a previous order I was so frustrated with this, I bought the item on Amazon - nice and easy."
"I am disappointed that Acme misrepresented this heater (#F242300 MrHeater) as made in USA, when it is actually made in China. On the Mr Heater website, they do not specify its country of origin, which of course means China. If I bought it from anyone else, it would still be made in China, but I wouldn't be misled. Acme did have the best price and product in stock, so I cannot complain with respect to your competitive position.
"
"My order shipped within 24 hours and arrived in 2-4 days. The tools were packaged well and arrived undamaged. The AcmeTools website provides a effortless shopping experience. Better than the others."
"Fast service. Thanks for the products."
"Acme Tool is the only place i go to order my tools! Fast shipping, updates on the shipping! The inventory is the best in the business!
Thanks again!"
"Forgot about the Blue or Orange Big BoX stores. They have terrible customer service. ACME tools has been a invaluable asset to me as I started my business. Great sales and fast shipping they also accept PAYPAL pay in 4. No interest and 4 payments one every 2 weeks. Get the tools you need now pay later first payment is due immediately then every 2 weeks. I love ACME Tool."
“Hello,
Thank you for the amazing review! We always aim to deliver a great customer experience, and we are elated when we hit the mark. We appreciate you taking the time to share your Acme Tools experience with the community. We look forward to working with you again in the future.
Thanks again,
Acme Tools”
"Everything went smoothly. Once I decided on my purchase the rest was a breeze. I received my order quicker than expected and everything works great. Love the new pruning saw."
"My DeWalt 60V battery trimmer arrived sooner than expected, charged the battery, and was doing yardwork with an actual smile in my face.... Thanks Acme!!!!!"
"Always easy to find what I want and purchase it. Good prices and everything is always what you expect it to be. "
"Great service, super-fast delivery, just a few clicks at their online tool store and the tools were at my door in 2-4 days. Thank you Acme Tools!"
"Fast service and great selections. If something is in short supply, I've found you will more likely find it here than elsewhere. I said to myself, "Self, these folks seem great to work with." I said to my friend Tom, "Say Tom, dealing with the Acme Folks is just swell.""
“Hello,
Thank you so much for taking the time to leave us this amazing review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.
Thank you for sharing your thoughts with Tom and the community. We look forward to working with you again.
Thank you,
Acme Tools”
"I've found myself buying more and more stuff from Acme Tools. Great selection, even better prices and at first I was hesitant to buy from them because of the extremely long distance, they're in the Dakotas and I'm in S.Florida but as it turns out their turn around time from ( me ) ordering and (them) shipping is so fast that I actually receive the order faster than when I order something from the east coast. Their customer service department is also top notch. What more could you ask for. Thanks Niki"
"Anytime that I need to order tools there is only one place that I trust and I use and that is Acme Tools. From the moment your order has been received and processed they are in contact with you before and after you have received your package and the whole process happens very quickly. I have ordered a lot of stuff from these guys and my orders are always on time and in most cases earlier than the expected arrival time. I have never commented on anything before but ACME tools have earned a loyal customer and I this is my way of showing my gratitude. You can't go wrong getting your tools from these guys."
“Hello,
Thank you so much for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.
Customer experience and satisfaction is our top priority and your review reaffirms the hard work we put in every day. Thank you for your kind words and we look forward to working with you again!
Thank you,
Acme Tools”
"Ordered some nice bar clamps (and some other items) that were shipped incredibly quickly. One small part was damaged in shipping (clearly not the fault of Acme), but all it took was one email to Acme Tools and within a few hours they responded with a solution to send a replacement piece, which then arrived a few days later. This type of direct customer response and service is wonderful and increasingly rare. "
"Very good experience. If anything, the worst part was trying to get the blades out of the package. They certainly were not going any where. (Just kidding)"
"Great service, great price"
A rep from Acme Tools, KLAcmetools, has responded:
“Hello,
Thank you for posting a review. We’re sorry to hear that your experience was not up to standards. We apologize for any misunderstanding. The made in the USA symbol means the item is assembled in the United States. Some items may contain parts or materials sourced internationally but they are assembled in the USA.
The information provided on our product pages come from the manufacturer. We have shared your feedback and we will conduct a review of the product page for any possible changes.
Thank you,
Acme Tools”