"They refuse to price match anything. They always have an excuse to not price match an item no matter how much proof you provide and they seem to only price match original prices which will always be the same among different sellers only discounts change. Don't buy from them unless it really is the price you want to pay."

"Ordered Ego 16 in chain saw batter n charger . Best price n free shipping . Order 1st of Feb said Wouk’s ship between 2/20& 2/27. Ashes fir update mid month said same schedule . Called 2/28 asked where is it. Replied sorry for misunderstanding will come end of March. Lowe’s now has on sale for 30 more than Acme. Guess where I’m headed? "

"A cautionary tale.

In late December I ordered a Milwaukee Packout item from ACME Tool and like most I took advantage of the “free shipping”. If your not already aware that free shipping DOES NOT require a signature for delivery. So depending on your area and the level of “porch piracy” and or how dimwitted your delivery driver is (in my case FedEx) you are NOT covered if the package goes missing.

This stated I contacted ACME Tool and was simply told to contact my local Police Department. I had already called them as was told that it would be very unlikely to recover my item. I also called FedEx and filed a complaint about how the delivery was handled. Driver left package on my front porch right in front of the door. In the wide open for any and all that pass by to see. FedEx gave me a reference number and told me to contact ACME Tool and instruct them to file a claim, the item would be covered.

So I called ACME Tool about a week ago and gave them the required information. Fast forward to today, I called them to check up on the matter and was told they did not and will not contact FedEx. That I need to take up the matter with the local police. So please be aware that if you have trouble with your delivery you’ll get little to no assistance from ACME Tool."

"Be very certain when ordering anything from them, that you intend to keep it! I ordered a table saw from them on 12/18/23, called them on 12/20/23 because I needed to cancel the order. Was assured that would happen, and they would verify it with me. Heard nothing, so started emailing them several times on the 23rd, again, no response. Got an email from them yesterday, the 28th, that the order couldn't be canceled, as it had already shipped. Of course, I could refuse the shipment, but then would be refunded my purchase price, less shipping, BOTH ways! So....I'm forced to accept the shipment, which I no longer want or need. I think they could have handled my situation much better, but it seemed no one really cared to do so. Lesson learned; cheapest price and free shipping shouldn't be the only deciding factors when making a major tool purchase. I won't buy anything else from them due to my experience. "

"Still waiting almost a month for my saw, zero communication on what’s going on not even a text saying hey sorry this is on backorder. They just leave you hang and don’t say anything to you. Sure are quick about taking your money. I will never order anything from this company again."

"Terrible customer service. Order a saw kit and my card didn’t go through. Customer service advised that I had to be the one to call in and reorder the item because according to them “for security purposes my card is not on file”. I had changed my mind about buying it so I decided not to buy it. They then charged my card without consulting with me. if my card is not on file why did i get chsrged? I tried to cancel the order as the status said that the shipping facility was waiting on the item. But they told me it was already shipped. When I got the saw kit it was missing items that their website said it came with. I scheduled a return and had to pay for shipping which they now do not want to reimburse me for because its not in their so called policy. it wasn't my fault the order was placed without my-being consulted with even tho they said my card was not on file. I guess that was a lie!"

"They take your money and never send anything. Complete garbage customer service. Don't bother trying."

"Placed order for all in stock items on 11-27-2023 and as of today, 12-12-2023 I'm still missing 2 items, first items shipped after 2 weeks with no communication of what was going on. I will stick with Home Depot, Lowe's, Amazon, etc. just so much easier to deal with. This was a one and done!"

"My experience was similar to some other reports here. I ordered a few tools and got a confirmation email, then nothing else happened. Customer service claimed they’re too busy because of Black Friday. Another week passed and still no update so I’m assuming this sale isn’t going to happen. In the meantime my hands are tied because I really needed the tools I ordered but I’m unsure if I should order them elsewhere or not. "

"Customer service is non-existent. Can't talk to a human without having a direct extension number. Had to contact through email multiple times about order, and ultimately just had to order through Home Depot and cancel order with Acme."

"I ordered an Ego power head bundle that included edger & string trimmer attachments. Both attachments showed in my cart, but only the edger was listed in the invoice, which I received after I had already completed the order (& which I didn't notice until it was too late). It took months for them to send me the power head & edger. I asked about the string trimmer & they denied ever having such a bundle. I sent them proof of the bundle, but they still wouldn't send me the string trimmer. "

"Ordered an Eagle's chainsaw through Walmart package. Arrived today. Box was wide open. Never had been taped up for shipping at all.lucky it was all there how stupid can you be"

"Tried to order a Flex angle grinder kit for at a sale price, and got all 4 orders rejected! They do not honor their sale prices! The reasons they gave were their internal security flagged it, and also order information could not be processed, whatever the hell that means. They will also not honor coupon codes, as both of mine got invalidated after the orders were canceled and I tried to use them again. "

"Before my first order, I was a little worried because the reviews on here are not exactly stellar but that order, as well as my most recent order, went perfectly. Both times my order was shipped quickly via FedEx and was well packaged and arrived on schedule. The website is easy to navigate, they have a large selection of tools at fair prices and I received an almost instant email notification of my order. I realize everybody's experience may not be the same as mine but so far I view ACME Tools as a good online seller. If I have an issue on a future order I will come back and update this review."

"I purchased an air compressor from Amazon with a 4 week delivery date. ACME was selling the same compressor for more money but could deliver within a week. I cancelled my Amazon order and bought from ACME, expecting that they would honor their guarantee and price-match. They responded within an hour, saying that the Amazon reseller I referenced was not an authorized reseller and they couldn't price match. I replied back, providing 3 other retailers with lower prices. Home Depot was the lowest, with a price that was $60 below ACME's. They still refused, saying that the HD price was only good in my state (Virginia) and therefore was not eligible for price-matching. OK, fine, I then asked them to cancel my order so I could buy from HD. They refused, even though my order had been placed with them only a few hours earlier, saying the product had already been shipped. Wow. That's fast, except it really wasn't. The UPS tracking showed the product was not picked up until that evening, probably 5-6 hours after I last spoke with the very polite but not helpful ACME CS agent. The agent did offer to pay for shipping back to their warehouse, but at this point I didn't believe I could trust them to refund my money. I need the compressor, so I will just write this bad experience off as a lesson learned. Sad - I've spent thousands with them in the past and would like to do so in the future, but I won't do business with a firm that I don't trust to honor their commitments."