"I have had difficulties in placing on line orders recently. Placing items in the shopping cart is sometimes a challenge when ordering from some of the sales emails. When I place one item in the cart and want to select additional items I often can't go directly back to the page I'm ordering from. And sometimes when I get back to the site, the first item is no longer in the cart. Then when I go to finalize my order, it won't let proceed without entering a mobile phone number. You already have a phone number (land line) for me and I do not give out my cell phone number. I have ordered for years from Acme without having to provide a second phone number. IT should make sure that final step to place an order goes on easily. The last time I called customer service for help on this problem, I got no help. Basically I was told to try changing browsers or redoing the order - basically that is a waste of my time. On a previous order I was so frustrated with this, I bought the item on Amazon - nice and easy."
"This is the second time I bought from ACME they have a great prices and delivered quickly. "
"Shipped fast and as described.
Delivery by FEDEX is the pits. they don't bother to put on front porch so they leave on sidewalk in front of house. FedEx use to be better then post office NOW they are the worst. Every package that comes for they is left on sidewalk and once in the rain."
"Finding what I wanted was easy to find online. My purchase was shipped right away."
"Was having a hard time finding an item. Found it on Acme Tool at a good price and purchased it. Item was shipped promptly and I was kept informed during the entire process from shipment to delivery.
Great customer service. I will be a customer from here on.
CB Jackson"
"Thank you for your prompt service, and shipping the item in a timely manner as well as communicating with me via email on expected date of delivery! The Dewalt DWE43244N angle grinder works great, so I am a pleased and satisfied customer."
"ACME Tools is an exceptional business to buy from. Great products, Great prices, Super fast shipping! I'm definitely going to buy from them again."
"Hat purchase a jacket for my wife little did I know that my son had ordered her the same jacket they returned it with no problem"
"Went very smoothly as usual "
"Never disappointed. Placed an order online to pickup asap was walked in and order was just being finished."
"I've ordered alot & everything we've gotten is in great shape & arrives when said.
Thanks Acme"
"Acme has always been my goto for almost all my tools. I ordered this ratchet set and it was delivered within 24hrs to my door.
Very happy with the quality of these ratchet. The feel is great and 90 tooth drive is very precise. Overall, very happy with this set. "
"Ordered wrong part. Called Acme before they shipped to cancel. Half hour on hold I opted to have them call back. They never called back. When it arrived my wife accepted it not knowing to decline. She then filed for a return. The return said to keep them and it’ll be refunded in 3-5 days. Two weeks later no refund. I don’t want them. I can’t use them. And I will never order from Acme again."
"Website is easy to use for everyone.
Friendly staff.
Good products.
Prices aren't bad either.
Thanks!
"
“Hello,
Thank you for this wonderful review! We appreciate you taking the time to order from Acme Tools. We pride ourselves on our prompt service and quality products.
We would love to assist you again with any future endeavors. If there's ever an item you don't see on our website, in our catalog or in our stores, chances are we stock it or can get it for you. We hope to hear from you soon.
Thank you,
Acme Tools”
"This was the best price I could find anywhere for a 25000 btu Mr Heater garage/workshop heater. Delivery was on time and I was informed at every step in the delivery process. Can’t ask for anything more from an online purchase."
"Homeowner, DIY guy, but every order I’ve made they have been spot on with. This order arrived much earlier than expected. Very pleased. "
A rep from Acme Tools, KLAcmetools, has responded:
“Hello,
Thank you for your review. We are sorry to hear about your experience. We have forwarded your concerns on to our technicians so they can review the system. Thank you for bringing this to our attention so we can have it reviewed further. We have reviewed your order and will have the refund processed right away.
We apologize for any misunderstanding with our returns process and we are diligently working to resolve any issues that may have lead to the delay of your refund. Please feel free to contact us at 1-877-345-2263 option # 3 for further assistance.
Thank you,
Acme Tools”